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Business Profile

Exercise and Wellness

Cyclebar Southlands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise and Wellness.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a cancellation to the gym via email on February 8th. They responded confirming receipt of my email on February 12th. I paid the 30 days per contract. On March 13th, I received a charge from my former gym. I attempted to call, email, and visit in person and to date, have only gotten a text message saying that they had forwarded the email to the owner, the only person capable of processing cancellations (despite telling me it had been received before). Cyclebar has taken $109 off of my credit card and I would like it returned and my membership cancelled immediately as I followed through my contract obligations.

  • Initial Complaint

    Date:08/25/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact them in regards to a bill for a no contract unlimited account they are trying to send to collections. I canceled the account through e-mail per the agreement on may 9th though e-mail. I also was in the office the previous month and advised front seat this would be the last month because we were to move. I just would like a response and a resolution from the owner as soon as possible.

Cyclebar Southlands is NOT a BBB Accredited Business.

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