We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating Contractors

Service Network Plumbing & Heating, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

This profile includes complaints for Service Network Plumbing & Heating, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Service Network Plumbing & Heating, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two water heaters were replaced by this company five months ago. When we called today to say that the water heater was leaking even though the company claims to offer emergency services they told us they couldnt come out till Monday. We should just turn the water off and clean up the water ourselves. The owner of the company was rude and disrespectful when we called. When we kept pushing to have him come out today because we are having a birthday party at our house today. He finally agreed to come and shut the water off. He said he could not do anything else. He did not offer to clean up the water in the area of the Water heater. He was disrespectful. He did not identify himself when he came to the door nor was he wearing any clothing that representatives company. He would not show me his plumbing license and he wouldnt give me his business card. He told me that he didnt know if he could fix it And he would charge us for fixing it if he could fix it. In addition when I asked him how I should proceed, he told me do whatever you want. I would never ever use this business again. I have filed another insurance claim with ****. We have $1000 deductible. I will have to have **** come remediate the water and I dont want this company to be the one who repairs our water heater. I dont trust their work.

      Business Response

      Date: 09/25/2024

      I'm sorry for any percieved rudeness or disrespect.  The on call tech is not equipped to handle water clean up.  He was able to go to the home after hours (no charge) and contain the situation.  The on call tech misunderstood your request and thought you were asking for a copy of his driver's license, which he thought was an unreasonable request.  All our techs are licensed, we will provide proof if requested.  Management apologizes for the unmarked vehicle, uniform and lack of business cards.  The on-call tech does not handle everyday workflow, only emergency situations when these things are of little importance to the customer.  However, I do understand your concern and appreciate you bringing it to our attention.  The tech talked to you on the phone and communicated he was on the way and would arrive shortly, which is what happened.  We have since made the repairs to your water heaters and the root problem of high water pressure.  We consider this situation not the fault of our company or the water heater manufacturer.  It seems the pressure regulating valve had failed, unrelated to any prior work we had done in the home.  If there is anything else we can do please let us know.

    • Initial Complaint

      Date:09/28/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had two separate interactions with this company. Most recently, I called them to get an estimate for a plumbing issue. They had come out on an earlier date and said they would be happy to provide this. This issue is on my own behalf. I am the customer. They have not responded to my emails or voicemails about the matter despite offering to provide an estimate to me.The other incident is in conjunction with a warranty company. Unfortunately I am stuck using them. Service plumbing came out to my house but has not provided the service to fix a leaking shower handle, even though I have paid the service fee. This issue is also covered under my warranty contract, but I cannot get the work done if the contracted plumber doesnt come back to finish the job. Neither parties seem willing to assist in the matter.The owner does not seem interested in resolving the service for the shower despite many attempts to resolve the matter by phone, email and thru the warranty company.

      Business Response

      Date: 10/04/2023

      We are sorry for your dissatisfaction. We do hope you would understand that our service is, for the most part, limited by the response of your warranty company. Since you are a customer of the warranty company and not ********************************************* directly we can only do our best to please you but our main responsibility is to our customer which is the warranty company.Again, we are sorry and do suggest you do take up your dissatisfaction with your warranty company directly.

      As well,  we prefer not to do business outside of our relationship with our customer, your warranty company.

    Service Network Plumbing & Heating, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.