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Business Profile

Moving and Storage Companies

We Are The Movers LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for We Are The Movers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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We Are The Movers LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used We Are the Movers to move all our belongings to *******. They did not do that and will not answer or return our calls.

      Business Response

      Date: 10/31/2024

      Hello
      I spoke with the customer and we figured out the issue and working on settle down. There was a misunderstanding. The customer trying to reach us, but he was calling the wrong number at the moment we in  the process of a claim ,customer have no issue with us and very glad that we called him.

      I direct him to our claims Department

      Customer Answer

      Date: 04/17/2025

      We used We are the movers to transport our belongings from ****** to *******. We were given a count of the number of pieces that were being transported. When we received our belongings, we had three boxes that did not belong to us. We were missing three boxes as well. We were told by the men that delivered our belongings to just throw the 3 boxes that were not ours away. We tried reaching out to **** at We are the movers about our missing boxes and discuss what to do about the boxes that belonged to someone else. He has not returned any of our many calls to discuss this unfortunate situation. We are the movers reached out in early November and sad they would take care of the missing items. The gave me a claim company the had me file a claim. % month later after numerous attempted contacts to the insurance company I received am email indicating their contract with We Are the Movers has terminated.

      Desired Resolution:
      Refund

      Customer Answer

      Date: 05/05/2025

       I wanted to get you an update on my complaint.  We Are the Movers gave me an insurance called ASI to file a clam with.  We Are the Movers told me the claim would be lowballed and after the claim was completed, they would take care of any difference in the claim. The *** claim process took about 4 months.  *** said their claim process was finished and they were going to issue a check to me.  I did not know how much that would be.  I waited a couple weeks (late March) and sent an email to see what was going on. I emailed them a total of 5 times to find out ASI no longer represents We Are the Movers.  I went online and got We are the Movers phone and called them. I never received a call back.

      Customer Answer

      Date: 06/17/2025

       We are the movers did offer me a a settlement and I accepted it.

    We Are The Movers LLC is BBB Accredited.

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