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Business Profile

Rent to Own Furniture

Arona Home Essentials

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rent to Own Furniture.

Complaints

This profile includes complaints for Arona Home Essentials's headquarters and its corporate-owned locations. To view all corporate locations, see

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Arona Home Essentials has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a customer to this business for a few months and its been h*** on wheels literally , they went through 5 managers each manager was unprofessional , have a threatening demeanor , I was promised something by ****** , didnt get it , was promised stuff by ***** didnt get it and they had me pay on it regardless of me not having the item so they basically scammed me . They have a new manager named ***** whom has poor customer service skills and has a very threatening demeanor and very discriminatory acts . He doesnt answer questions hes rude , he demands instead of asking or checking in . They call me non stop every hour which breaks the law . And they always have my payment schedule wrong . Im on the verge of filing a class action lawsuit against them . They told me I had products I never had and I have proof of some items never being delivered they add things to my account I didnt consent to , they make promises and breaks them . They are not a good company they are unreliable and untrustworthy . When I became a customer the prior manager told me that people in store was stealing people information . Then they charge my card without my permission unauthorized

    • Initial Complaint

      Date:02/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I went in to the Dunkirk branch on 2/15/2024 and paid my payments that were due on 2/17/2024 and on my cash app using my cash app card and there is a transaction that showed ****** was completed and that was paid to arona home essential store. But when looking into my account yesterday online it still says they are still due on 2/17/2024, tried to call the 18334727662number but only to voicemail and still not heard back.

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Arona Home Essentials has been running my debit card without my authorization. They have been attempting to run my card 3 to 4 times daily until I returned the item I leased.

    • Initial Complaint

      Date:01/23/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made an agreement to pay these people one time every two weeks and now they are taking money from me without my consent! I want to contact you, the State attorneys office and anyone else that is willing to know that this place is stealing money from me. They have taken money from me twice last week and they have no right to do that! I will contact the news in the city that they are from to let people know NOT to shop here!

    • Initial Complaint

      Date:11/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a washer on October 31st that I was told was brand new with no issues. The manager let us know she tested it to make sure it worked. When we brought it home it would not change cycles. After a few days of back and fourth they told us they would give us a refund. November 3rd is the day we were told we were refunded. Our bank has shared they have not released this payment to us. Corporate is not responding as well the local arona.

    • Initial Complaint

      Date:08/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to make several payment plans with this company's general manager *******. No sooner than i make a payment arrangement, I start receiving calls from the store telling me to pay now or they are taking the merchandise. When I say I spoke to ******* and made an arrangement, the store personnel will tell me they see no notes or record of that. They have called my workplace several times, they call me so often every day that I blocked the number. They show up at my house several times a day knocking continuously. When I did answer the door and tried to speak to ******* he called me a liar and a thief. I told him to get off my property and he continued to harass me by knocking on my door, yelling through my windows, etc. They have come to my house and knocked for several minutes 3 times today alone. I need help, please. This is insane harassment. They leave notes on my door. The picture is the notes they leave on my door, they are the ones from today alone 8/10/23.

    • Initial Complaint

      Date:11/24/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday, November 20th, I received an email advertising that I could pay $25 only and have any item of my choice delivered that day. So I went to their website, was offered another coupon for 50% off as well. I figured that would be towards my first full payment, not the 25. So I did expect to pay $25. I selected the item I wanted , and it took me to enter my card details for the $25 to have it delivered. Once I submitted my card information, I was notified that the transaction was $77 , not $25. I did not authorize $77. So I immediately tried contacting the business, I had no luck with calling so I sent an email. Called a few times throughout the day, no answer. Sent more emails, no answer. I never even received an official receipt. Just an email that says thanks for your payment. No specifics about the transaction at all. So on Tuesday i was finally able to get someone on the phone, **************** believe, he confirmed he seen me in the system, I told him I would like a refund and that I am no longer interested due to my experience so far, he assured me he would make sure to tell the manager and that I would be getting my refund. I understand they are busy, but I havent been contacted about this situation at all, not even after I was told it would be handled. At this point I am wondering if I need to just dispute it with my bank. This encounter with Arona has been stressful from the moment I gave them my card information. Very unprofessional, lack of communication, and misleading.

    Arona Home Essentials is NOT a BBB Accredited Business.

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