Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Fitspresso product on April 4, 2025. After trying the product with no discernible effect, I initiated a return, which was accepted by ************, the seller. A return of the purchase amount was promised. At the time of the purchase the credit card I used was compromised and cancelled. After Buygoods was unable to process a return to the original card, the issuing bank, ******************, advised, through me, for the merchant to process the return as either a credit voucher or a clearing transaction. However, ******** continued attempts to return the funds to the original (now cancelled) credit card, even going so far as to debit a negative amount.Since they seemed to be unable to process a refund per the banks instructions, I have requested either a check or ****** payment.After repeatedly telling me they would process the refund, they have now stopped responding.

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Fitspresso on October *******. Order # 6LWZ01R66P for ******. I was called daily by a person from the coaching **** I finally answered, and she talked me into purchasing metamorphix and bedtime burn because she said those would accelerate my weight loss journey. She wanted to sell me those products to complete the program that was 16 months long for an additional one time charge of $1845 I agreed to purchase half of that for $799. Order # ***B0E88964 That was October 21, 2024 the products arrived and I started taking them. They didnt seem to be working, I called and they talked me into taking them until March because I had a full 180 days to get a refund. I did that. I then sent all unused bottles back on March 29 via **** priority mail tracking # **********************. I called after that and got customer service. The lady refunded me $234 for my first order of just fitspresso on April 10, 2025, however, I was not refunded for the other products that I sent back. After numerous calls and unanswered emails someone in the coaching department said that was not their job to do this and that I did not send back all bottles even the empty ones, but that was not told to me in the beginning, but they refunded me $282 on May 8, 2025 that was $517 short of the $799 that I spent. I was promised a full refund and that is what I am looking to get because the products did not work when I get that $517. I will be happy and my issue will be resolved.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Fitspresso, Bedtime Burn and Biofit in October of 2024. They are money back guaranteed. They didn't work. I called customer service and was told how to return them. I returned them January 31, 2025. I received a refund for Fitspresso (on ******) but not the other 2 which were $855 each. I paid with my **** card for the Biofit and Bedtime Burn. I have called and emailed but have not gotten my refund. At first they said it took longer on ****. Then they said they were converting to a new system. Now I don't get any response and the phone rings and then hangs up.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Fitspresso on 2/13/25 On website and in return policy it states there is a 180 day money back guarantee if you wish for any reason. When I called to return product they stated the policy changed on 1/30/25 However to date 5/9/25 on their website site it states 180 days! They will not refund nor accept their product back and told me to file a dispute with my bank! Its fraudulent

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this product with a 180 day money back guarantee. I called the *************** and they said they can only honor a 60 day. When I try to call fitspresso, it rings and rings for over 10 minutes, they kicks you to voicemail.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product from Fitspresso on 1/20/25 had money back guarantee for ************************************************************************** 60 Days

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Date 3/112025, I ordered this product (6455-METABLND-103 FitSpresso - qty 7b) believing it may help my wife lose a little weight. Once I ordered the product, I started getting Emails I realized that this product and the coaching provided attempt to alter the hormone levels. Doing a little research on my wife's Thyroid condition I realized that this sort of product is not a wise choice. It has taken her over two years to get her meds right and her metabolism right. Realizing this, (even before the shipment was received) I immediately attempted to contact the business by email four times and attempted to contact their customer service by phone twice. No response at all. I still have the unopened package and wish to return it since is not considered a wise or safe option for my wife. I'd be OK with paying for retuurn shipping or even paying a restocking charge. I just can't afford to lose the $248.04. They offer a money back gaurantee but it seems to be impossible to reach them.

  Business Response

  Date: 04/02/2025

  Hi August,

  Thank you for reaching out and for sharing your concerns with us. Were truly sorry to hear that the product did not meet your expectations, and we completely understand your decision, especially considering your wifes health condition.
  Id like to inform you that your refund has already been processed. You should receive a confirmation email that includes the complete details of your refund.

  Order ID: *******************
  Date: 10 Mar, 2025
  Status: Refunded on 02 Apr, 2025 
  Product Name: calls_Fitspresso - 6 ************** Time Discount + 2 Free Books & Free Bottle
  Total Charged: $248.04

  We also sincerely apologize for the inconvenience you experienced while trying to reach us. We strive to provide timely support, and we regret that we fell short in your case.
  If theres anything else we can assist you with, please dont hesitate to let us know.

  All the best,

  Iris

  Customer Service Manager

• Initial Complaint

  Date:02/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fitspresso posted a video on FB with celebrities (***** *********) raving about the product and backing the results. Well, after one month, it does not work. I feel the video was not really ***** *********, and this company is a total fraud. It has cost me $234.00. Please stop this company from taking advantage of people who are vulnerable.

  Business Response

  Date: 03/04/2025

  Hi ******,

  I hope you are doing well. We are reaching out as we got a notice today, March 4th, regarding a letter sent out on February 21st to the BBB (it only landed today with our offices)

  We understand how you feel misled by such an ad. Please know that we sell our products through third-party media buyers (i.e., we do not handle this in-house). These media buyers purchase ******** ads to promote our products and receive a commission on sales they make. We do not own the content nor are we responsible for the marketing tactics used, as these are external parties to our business.
  We fully understand your frustration with encountering an ad featuring "***** ********" as mentioned in your complaint. We are glad to offer you a refund, and we will be reaching out to our ad media buyers to inquire about these practices.

  Kindly check your email for the refund confirmation, as we have issued a refund of $234.00 to the original card you used for the purchase. 

  Should you require further assistance, please do not hesitate to call us at ************** or you may send an email to **************************************************************.

  Iris,

  FitSpresso Customer Support Manager

   

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called a month into using the Fitspresso pills and was told just keep using them that I had 6 months to use them. November 12th was the deadline. I didn't use the rest of the bottles and returned all but one UNOPENED! I was assured of a refund if I got the return in time. They acknowledged the receipt when I spoke with them this week. Now they are saying they can't return the money because ****** won't accept the return. But they knew this when they told me to wait the 6 months!! Now they have my money AND the products that they can resell. I want my money back but they are making excuses that it's ******'s fault but all they have to do it SEND the $377 to my ****** and not use the refund IN ******!Please help. $377 is a LOT of money for me.

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30th 2024 I ordered the Fitspesso weight loss product (company is Buygoods) that quarantined weight loss and even purchased their upsell of more product due to the promise in the advertisement that I could "USE" the product "everyday" for a "Full six months" and down further on the page stated "180 days" and if unhappy I could get a full refund and they would even buy me another weight loss product of my choice. It was this promise that convinced me to buy the product and to give it a full try. I made several calls and emails to the company and am being refused a refund. One gentleman told me that the policy specifically states 180 days from purchase. I had him send me a copy of that policy and it was dated 2021. The advertisement is dated 2024 ( I have a screen shot of the guarantee that I took when I ordered it; and it states "try for a full 180 days" not 180 days from order date. ( I just checked again and the web site still states "TRY for a full 180 days.) I expect and so would most people it to go by the2024 published date stated in the advertisement on ************************. My order was for 6 bottles at $234 and the upsell for an additional $171 paid from ****** and I would like the full refund as advertised.