We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Weight Loss

FitSpresso

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weight Loss.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product with a 100% money back satisfaction guarantee.The product did not do as described in the advertisement. I followed the 180 day trial and returned it before the deadline for the refund. Now the company is claiming they did not receive it before the deadline.

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date I ordered Fitspresso was October 12, 2024. I paid $247.00 to this company but did not receive any product. I have asked my credit card provider (Discover) for help and ********** for a refund but both companies could not help me. At this time I would just like a refund.

  • Initial Complaint

    Date:11/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website is so confusing that you dont know that you actually ordered. Very slick sales pitch and fast moving windows that you really cant get clear picture.I emailed customer service immediately and they didnt respond for 2 days telling me that the product had already shipped.

  • Initial Complaint

    Date:11/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/23/2024 I ordered 6 bottles of Fitspresso from their company. This total was $250.10 with a 180 day money back guarantee. I was then offered an additional 9 more bottles for $182.76 and a 100% money back guarantee with no time limit on the time period for the refund. They stated that even if I used up all of my bottles (all 15 of them) and still was not satisfied I would receive a 100% refund. I emailed the company on November 20th stating that I had not lost anything and would like my full refund. They emailed in response that I missed the 180 day money back guarantee time period and was not eligible for a refund. I have emailed them back twice and called twice to explain that I had received an offer that did not have a time limit on the 100% money back guarantee. They have not responded back to me.

  • Initial Complaint

    Date:11/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have written them numerous times about how to have my money refunded as I had disputed the charge but they still sent the merchandise. I then contacted them by phone and they told me where to return the merchandise which I did promptly - they havent in their hand since 10/1 and each time I write an email they dont do anything about it Calling them is impossible because its always busy but when I called about returning the merchandise it was a prompt answer. I think they have blocked my phone number do I can no longer call. This was a 100% guarantee or your money and I have received nothing on the emails. All I need to do is have them send me two emails for each claim and I must fax them to my Discover card which I explained in detail several times and still NOTHING. I appreciate any help you can give me with this matter. Thank you kindly

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    30th January, 2024. I purchased 3 bottles of Fitspresso and upgraded to additional 9 bottles with this original order. The product didn't work for me. I returned 9 upgraded bottles late October on the advise of Emman Calegula, a customer service **** who assured me in writing by email the 9 bottles were under a lifetime guarantee. I have since been told by Fitspresso that they cannot issue the refund for the 9 bottles, because the 3 bottles had passed the 180 day money back guarantee. They say it is a system error, and also said because I paid by ******, they cannot issued the refund. They told me to call my bank and ****** for a chargeback, both my bank and ****** said it is the responsibility of the seller to issue the refund. I just heard today by email that my request was escalated, but still denied due to paying by ******. I suggested a check or prepaid **** card being mailed to me for the amount of the refund, they said they cannot do that. So they have my returned goods and are withholding my refund.

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their product in March 2024. I initially wanted 6 bottles because of the 180 day 100% guarantee. At the time of check out, they had a special going that if you purchased 9 more bottles (due to shortage issues) they would extend the 100% guarantee to be unlimited. I added the 9 bottles because they told me I would be protected for an unlimited time of using the product. I felt protected and felt there was zero risk. I didn't lose any weight and when I asked for a refund they denied me. I asked for a refund 4 days past the 180 days of receiving the product. They are committing fraud. First they never said it was 180 days from the time of purchase, which is a moot point since I purchased the extra 9 bottles for the extended refund guarantee. They are liars and fraudsters. I bought 6 bottles plus the extra 9 bottles that was guaranteed a 100% refund if not satisfied. I didn't lose any weight and now I'm having extreme stomach pain, nausea and diarrhea. It has been going on for a month now. I think they may have possibly poisoned me. I don't know what is wrong with me. All I want is my money back to go toward doctors to figure out what is wrong with my stomach.

  • Initial Complaint

    Date:09/16/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product to help lose weight. I even purchased all of the additional products the coach said I needed to be successful. After 3 weeks of using the products as instructed, I fount that I didnt lose any weight. In fact, I gained 10 pounds. They stated that they had a no questions asked refund. When I contacted them to request a refund, I was told that I needed to stay on the product for 90 days to start seeing a result. That is not what their claim was when they convinced me to purchase their product. I am also finding that there no questions asked refund isnt available unless you stay on the product for 90 to 120 days.

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never finished my order online, didnt know the order finished until I received a package with 15 Fitspresso and 6 sugar defense. No invoice so I was surprised to learn the charges exceeded $800 as Im on a limited disability income. So the charges caused me to have some *** checks returned. I returned the 9 bottles of Fitspresso and the 6 bottles of sugar balance. I was reimbursed nearly $300 for the returned Fitspresso. But when I called and said that Id also returned the sugar balance. For months I was told they had no record of the returned sugar balance. I was scammed and *********** told me their policy was that they close the account and I had to take my business elsewhere. I continued to call and was told that they only can send refunds to the account/card the items were purchased with. In June the company tried to send a refund for the sugar balance. It was denied because the account was closed. I returned the six bottles (empty) of Fitspresso in July. I didnt have the results I wanted. They had a 6 month money back guarantee or money back. All items were returned within the allotted time for a refund. Ive called and argued with the phone operator about sending a check with an invoice. So I can ensure I get a full refund. I believe Im owed an additional $500 at least.

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Guaranteed or your money back in full. I returned the product and they acknowledged the receipt. Now they are saying due to unforseen circumstances that I need to contact my bank to get a refund. Why should my bank be responsible to refund me the money?This is wrong and I know they are still selling this product. Remember, you are covered by a 100%, money-back guarantee. Rest assured, you will get every ***** back. Return to Nature's Formulas at **************************************************************************

FitSpresso is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.