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Business Profile

Background Checks

FastBackgroundCheck.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 198 total complaints in the last 3 years.
  • 89 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they are putting my safety at risk by posting my personal information on the internet for anyone to find. my phone number and past 4 addresses along with a ****** maps image of my house are displayed on their website. I did not consent to this and I am in fear for my safety because of this.

    Business Response

    Date: 06/25/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    FastBackgroundCheck Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:06/20/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm in ********** and I want to opt out of having my personal information published, but are unable to.

    Business Response

    Date: 06/21/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    FastBackgroundCheck Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am vigilant about my personal information, and specifically do not want my home address or phone number visible online for safety reasons. I have tried their opt-out functions to no avail. Despite the instruction that a red box will appear to remove my record, the only red boxes are for a "complete report" or are ads. There is no way to complete this process on my own. I've tried two different browsers, and sent an email that was answer by a bot/autoresponder. I can't include a screenshot without sharing all of the personal information listed on what is supposed to be the opt-out page.I insist that all of my personal information be removed immediately.

    Business Response

    Date: 05/30/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    FastBackgroundCheck Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 05/30/2024

     
    Complaint: 21775635

    I am rejecting this response because: I don't know where to submit my url. Please provide an email address because I cannot otherwise reply to you without making that URL visible here.

    Sincerely,

    *********************

    Business Response

    Date: 06/11/2024

    Hello,

    Our email address is ******************************************.


    Best Regards,
    FastBackgroundCheck Customer Support

    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 06/13/2024

     
    Complaint: 21775635

    I am rejecting this response because: The email you provided is invalid.

    Sincerely,

    *********************

    Business Response

    Date: 06/19/2024

    Hello,

    Your information has been removed.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FastBackgroundCheck Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 06/23/2024

     
    Complaint: 21775635

    I am rejecting this response because: my home address is still listed, along with the names of other people (family and strangers).

    Sincerely,

    *********************

    Customer Answer

    Date: 07/09/2024

    Hello,

    This complaint is still not resolved. I've recently emailed with FastBackgroundCheck and provided the *** they requested, but as of this evening they still have not removed my name and home address from their website.

    Thank you,
    *****

    Business Response

    Date: 07/15/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    FastBackgroundCheck Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 07/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It took two and half months via this method and direct email, but they have removed my information.

    Sincerely,

    *********************

  • Initial Complaint

    Date:05/09/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unable to get my personal information removed from their web page. I have tried several times to get it removed.There is not a phone number available to speak with a person There is incorrect information and personal items too.

    Business Response

    Date: 05/10/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FastBackgroundCheck Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 05/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:04/21/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to have my information removed for FastBackgroundCheck.com Please remove all information about me and my wife ***************************, cousin *************************, not related *****************************, brother *****************************, and not related to *************************.

    Business Response

    Date: 04/23/2024

    Hello,

    Unfortunately, we do not offer the option to remove another persons listing, as that would require us to remove that persons listing in its entirety. Because the other persons public profile belongs to them, they will need to submit an opt-out request for this information to be removed. We apologize for any inconvenience. They may contact us via email and request to have their information removed.

    Best Regards,
    FastBackgroundCheck Customer Support

    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 04/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/10/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau:Fastbackgroundcheck.com has my current mobile telephone number, current home address and my spouse name on their website. I do not feel comfortable having my personal information for someone to assess and this is a safety concern for me.

    Business Response

    Date: 04/11/2024

    Hello,

    We are happy to assist you with the removal of your information from our website.

    Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your name, and selecting it for removal.
    You will need to click 'Free Public Records' on your search result to see the 'Remove my record' button.
    ***********************************************;

    If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.

    For additional information about the removal of your information, please visit our Privacy Policy found at
    ******************************************

    Thank you,
    FastBackgroundCheck.com

    NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 04/11/2024

     
    Complaint: 21557936

    I am rejecting this response because: When I logged into the Fast Background Check website to remove my personal information from their website, I was directed to a part of their website requesting money for their service. My personal information is visible to others, and I don't feel safe that you have this information. I feel violated.

    Sincerely,

    *********************

    Customer Answer

    Date: 04/11/2024

    Hello,

    Please disregard my previous message. I was able to delete my information from Fastbackgroundcheck.com

    Thank you,

    *********************

  • Initial Complaint

    Date:04/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My telephone number search pulls up history information on this website. This website does not have legal permission to do this. I am fearful for myself and my family. This puts me in danger and I never gave permission for my personal information to be public. To add, half the relatives that are named are not associated with me. I have people calling me very angry wondering how their information is linked to me. I have tried contacting the website via phone and no one answers. The automated system claims that there is a link at the bottom to opt out and confirm that your information does not be shared, there is no opt out link. I need my information deleted before more sites get my information. I will proceed with legal action if I am harmed due to my personal information being leaked on the fast background check website.

    Business Response

    Date: 04/08/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    FastBackgroundCheck Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 04/08/2024

     
    Complaint: 21537459

    I will accept the response once my information is deleted. Please see attached. 

    Sincerely,

    ***************************

    Business Response

    Date: 04/11/2024

    Hello,

    We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.

    Best regards,
    FastBackgroundCheck Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 04/13/2024

     
    Complaint: 21537459

    Please remove my personal information asap, it is still on the WeB.  I am being harassed by this. i have attached the *** in the attachment in my prior response.   And you asking me this again.  Please see below the attachment. 

    *********************************************************************************

    Sincerely,


    ***************************

    Business Response

    Date: 04/17/2024

    Hello,

    We have submitted your listing for removal, per your request.

    Please allow 3-5 business days for this to reflect online.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FastBackgroundCheck Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/25/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal information, including my home address is listed on ****** with this company. This is a safety concern for me. Please remove all of my contact information immediately.

    Business Response

    Date: 03/26/2024

    Hello,

    All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

    If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.

    ******************************************

    Please follow the online prompts to complete your removal. Thank you.
     
    Thank you,
    FastBackgroundCheck.com

    NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I looked up my phone number all of my information poped up on their website. I did not authorize this information to be shared. I never gave them permission to obtain, share, or publish my information. It has my full name, birthday, complete address and history, it even has everyone that I am related too. I did not authorize this information and this is a threat to my safety.

    Business Response

    Date: 03/19/2024

    Hello,

    All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.

    If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.

    ******************************************

    Please follow the online prompts to complete your removal. Thank you.
     
    Thank you,
    FastBackgroundCheck.com

    NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

    Customer Answer

    Date: 03/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now. I will go ahead and do as they have said to do in the request for removal. If and when the information is removed from their site, I will be fully satisfied. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the name ************** they have a wrong phone number which is causing me to receive numerous real estate calls. I have tried following the prompt to remove ******** data but there isn't a "remove button". Both numbers are showing under ************** who lives in ***************** -- a ************ and a ************. I want them to remove the ************ from their website immediately.

    Business Response

    Date: 03/07/2024

    Hello,

    We have submitted your number for removal, per your request.

    Please allow 3-5 business days for this to **************.

    Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.

    Best regards,
    FastBackgroundCheck Customer Support
     
    NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

FastBackgroundCheck.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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