Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website fastbackgroundcheck.com has released and gotten my information to the public without my consent. I was not aware of this, and want my information off the website.

  Business Response

  Date: 11/05/2024

  Hello,
  
  All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.
  
  If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.
  
  ******************************************
  
  Please follow the online prompts to complete your removal. Thank you.
   
  Thank you,
  FastBackgroundCheck.com
  
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:10/31/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website has very personal information about me to include my phone numbers that I had recently change due to physical threats against me and my family. Changing my phone numbers was very disruptive to my life. The experience I had regarding a criminal threatening me was very traumatic. I even asked the phone conpany to hide my caller ID so they doesnt show up with my name on a receiver's phone, yet this website was able to get my new information and post them again online. There is no option to remove this information. The website tells you to click on a link, which brings you down a rabbit hole and has all sorts of ad pop **** I do not trust this process and I demand this company remove my information for my safety. Thank you.

  Business Response

  Date: 11/05/2024

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to reflect online.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please see the attached documents with both my current  phone numbers that need to be removed. As long as both are both  removed, I will be satisfied.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:10/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/22/24 is when I found all my personal information gathered on their website. I am disputing the following:1. they have personally identifiable information that is a safety risk for myself and my family 2. their site says you can go through the removal process, but instead takes you around in circles without completing the process 3. I have tried to call the business at their listed number ************, but the number is disconnected I want all of my information removed from their website immediately.

  Business Response

  Date: 10/23/2024

  Hello,
  
  We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 12/06/2024

  Apologies for the delay. My issue has not been resolved and Fast Background Check has done nothing or responding to me.
  
  Below shows the link where all my information is still present. 
   ******* ********* in Conifer, CO (age 45) ************ | Latest Public Records
  

  
  

  Business Response

  Date: 12/10/2024

  Hello,
  
  We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE: ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:10/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fastbackgroundcheck.com is displaying a lot of personal information which I never authorized. I would like my information to be removed from their site. Not all of the information is even accurate.

  Business Response

  Date: 10/17/2024

  Hello,
  
  All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.
  
  If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.
  
  ******************************************
  
  Please follow the online prompts to complete your removal. Thank you.
   
  Thank you,
  FastBackgroundCheck.com
  
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22433265
  
  I am rejecting this response because the link, www.fastbackgroundcheck.com/removal, does not lead to a page where I can request to remove the authorized personal profile information by allowing me to opt out.  Instead, the link displays a search by name feature and will display some sort of unauthorized personal information profile summary with button icons labelled "View Details" for public records gathered from three different sources, i.e. ***************, *************************************, and ****************.  The 'view details' button brings you to a membership selection page for each individual site.  I don't want a membership with any of these sites and I am not authorizing FastBackgroundcheck.com to attempt to gather my personal information or coordinate some kind of effort with any of these other sites.

  The records shown could also be for anyone with similar names, not that I would authorize this company to do this even if everything was perfectly accurate.  Please remove whatever profile you for me as you have already built from your site.

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 10/25/2024

  Hello,
  
  Thank you for the opportunity to resolve your concerns regarding your information appearing on our site.
  After reviewing your request, we have found that your records have been removed from our site. What you are referring to are 'Sponsored Results', or advertisements, from our partners. You will need to contact them directly and have them remove your listing from that sponsored ad space.
  
  
  Best Regards,
  FastBackgroundCheck Customer Support
  
  NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22433265
  
  I am rejecting this response because:  The attachment has a snip it from their site as of Oct 25th 2024.  Clearly the site is still maintaining an unauthorized profile for me.   

  This is not acceptable as a resolution.  

  The three other websites are listed on the bottom of the page offering and each of these links are promising even more information about me.  These are all posted on FastBackGroundCheck.com.  

  The request is to eliminate the profile completely whether or not the information is accurate.  

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 10/31/2024

  Hello,
  
  We can only assist with the removal of your information from our site. If you information is listed in a sponsored result you must contact the sponsored company directly for assistance with the removal of your information from their site. We apologize for any inconvenience. 
  
  Best Regards,
  FastBackgroundCheck Customer Support
  
  NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22433265
  
  I am rejecting this response because fastbackgroundcheck has still not removed my personal information from their site.  You can see the information listed on their site on the word document which includes a screenshot of their website.

  If they can help with the removal of the information, then why haven't they removed that information as of this time?

  In addition, they do have the ability to control which links to post on their own site. Their site clearly displays links to those other sites with indications of more personal information being available through them.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:10/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All of my personal information has been posted on this website without my consent. Ive had multiple attempts of my identity being stolen. Please take this down ASAP!!

  Business Response

  Date: 10/16/2024

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to reflect online.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 10/16/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22425952, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Euphemia Snyder

• Initial Complaint

  Date:10/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My details are publicly visible. I have tried removing my information but it does not work. I need all my personal information removed.

  Business Response

  Date: 10/11/2024

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to reflect online.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 10/19/2024

  I would like to bring to your notice that upon ****** search the details are still shown in the search engine. Please find the attached snapshot for your reference. Please remove them. 
  Thank you and have a wonderful day. 
  

  
  

  Business Response

  Date: 10/29/2024

  Hello,
  
  If your records are removed from FastBackgroundCheck but are still available via a ****** or Bing search you can remove the information cached by the search engine by following the directions on the **** provided below:
  
   
  ***************************************************
  ****************************************************
  
  Best regards,
  FastBackgroundCheck  Customer Support
   
  
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 11/05/2024

  I have cross checked and the issue remains the same. 
  

  
  

  Business Response

  Date: 11/07/2024

  Hello,
   
  Please follow the directions on the **** provided below to have your information removed from the ****** page.
  
   
  ***************************************************
  ****************************************************
  
  Best regards,
  FastBackgroundCheck  Customer Support
   
  
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:10/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All of my personal information is listed online without my consent. I'd like it removed.

  Customer Answer

  Date: 10/03/2024

   
  
  Complaint: 22373804
  
  
  
  I am rejecting this response because: 

   

  As suggested by the company, I tried both ways to remove my data, but the links the companies provide GO NOWHERE. They just send me to a page where my personal information is located. The California Consumer Privacy Act mandates that businesses must provide a "CLEAR AND CONSPICUOUS" opt out link and the method the business provided is neither which is why I reached out to BBB.

   

  My next step is to file complaints with the FTC and state attorney general. Is there anything else you can do to help?

  
  
  
  
  Sincerely,
  
  
  
  Rattana Yeang

  Business Response

  Date: 10/03/2024

  Hello,
  
  All of the information on our website is from public record databases. Every person aged 18 and older can have a public record. This information is collected on a County, City, State and federal level and can also come from reporting information during normal every day activities such as grocery store club cards, magazine subscriptions, voter registration, warranty cards, even fishing licenses, and forms you fill out when browsing the internet. There are thousands of ways this information gets reported.
  
  If you would like your records removed, please submit your request by using our online removal tool, linked below. We will also endeavor to block future public records that belong to the same person, but identifying these future records is not 100% accurate and cannot be guaranteed.
  
  https://www.fastbackgroundcheck.com/removal
  
  Please follow the online prompts to complete your removal. Thank you.
   
  Thank you,
  FastBackgroundCheck.com
  
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Business Response

  Date: 10/07/2024

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to reflect online.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/15/2024

  1. They remove me from their search engine and

  2. The option to remove yourself from their search engine A. Actually works and B. Is more clearly and obviously labeled on their website. They have not responded at all with clear instructions on how to remove yourself from the site beyond "There's an option on the site to do that." It doesn't work.

  Business Response

  Date: 10/24/2024

  Hello,
  
  Please provide the URL/web address of your profile details so we can confirm if it is still on our website.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All my personal information ended up on the dark web & now going through it! Every *************** number I had and have. Phone numbers and . Whatever the normal thief needs to steal anything from ***** asking you to remove my information from your site at once! ***** ****** Name is on your caller list with my phone number Remove my phone number & addresses and this person name Thank you Thank you

  Business Response

  Date: 09/27/2024

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to reflect online.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  ********************** is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a ************************* (***) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website has every business address, every person that owned and lived in a property I purchased and owned, every neighbor, every email they bought from someone else, every dead family member I have, people i have never known, my zodiac sign!! Satilite photos of business strip centers roofs that they have listed "are friends of the family" which is illegal. Every now non existant business telephone number going back to the 1980's. Things I have never heard of. And more!!!! I will not give a current email address because the ones they are reporting on the *** under my name are one the DARK WEB. I want all this 11 pages of junk removed now and forever.

  Business Response

  Date: 09/20/2024

  Hello,
  
  We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 09/30/2024

  I should have not said I didnt accept their response to my complaint which I do not. Sites like theirs respond asking for URL address thinking it will be too complicated for the lay person to provide because its too complicated. There are MULTIPLE URL address all connected to the data they are providing to the world on me without permission. As well as the links to their partners they have shared with. I have right now 13 pages of documents I tried to attach to my response but it looks like they did not attach. What are my options? Will you extend deadline and not close file so I can mail them or can you accept emails of documents directly to your email address. Im sure you probably have to follow your protocol. But can you extend the deadline to close the file complaint so I can mail them to you?
  Sincerely Yours,
  Cindy Pannell
  I have attached 3 pages: 1 page shows how their providing my data and emails to the world ended up on dark web etc. That page is linked to their site. etc
  
  Sent with Proton Mail secure email. 
  

  
  

  Customer Answer

  Date: 09/30/2024

   
  
  Complaint: 22312605
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Cindy Pannell

  Business Response

  Date: 10/08/2024

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to reflect online.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

• Initial Complaint

  Date:09/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FastBackgroundCheck website www.fastbackgroundcheck.com has my personal and professional information including my full name, my current and previous addresses spanning over 25 years, my age, my spouse and children information, current and previous phone numbers, emails, and more. I would like FastBackgroundCheck all of my personal, professional and family background information and online databases deleted, and any searchable social media links are taken down from the website www.fastbackgroundcheck.com effective 09/19/2024. In addition, FastBackgroundCheck has no right to make my personal, professional, and family background information searchable via public or private domains without written consent. Publishing or disclosing Personal Identification Information (PII) without consent is against federal, state, and local laws and a violation of my civil rights. FastBackgroundCheck has put my personal and family safety and security at risk. If they refuse to remove my information effective immediately from their website, database, and other social media links, I will be forced to take legal action to the extent the laws allow me.

  Business Response

  Date: 09/20/2024

  Hello,
  
  We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 09/21/2024

   
  
  Complaint: 22307770
  
  
  
  I am rejecting this response because: The URL/web address of my profile details page was provided
  in my original complaint. The URL web address is:
  https://www.fastbackgroundcheck.com/people/william-asrat/id/f-1579589281798291171#google_vignette

  FastBackgroundCheck must immediately act on my original complaint below.

  Original Complaint:
  FastBackgroundCheck website www.fastbackgroundcheck.com has
  my personal and professional information including my full name, my current and
  previous addresses spanning over 25 years, my age, my spouse and children
  information, current and previous phone numbers, emails, and more. I would like
  FastBackgroundCheck all of my personal, professional and family background
  information and online databases deleted, and any searchable social media links
  are taken down from the website www.fastbackgroundcheck.com effective
  09/19/2024. In addition, FastBackgroundCheck has no right to make my personal,
  professional, and family background information searchable via public or
  private domains without written consent. Publishing or disclosing Personal
  Identification Information (PII) without consent is against federal, state, and
  local laws and a violation of my civil rights. FastBackgroundCheck has put my
  personal and family safety and security at risk. If they refuse to remove my
  information effective immediately from their website, database, and other
  social media links, I will be forced to take legal action to the extent the
  laws allow me.
  
  
  
  Sincerely,
  
  
  
  William Asrat

  Customer Answer

  Date: 09/25/2024

  ID Number 22307770

   

  First, I thank you for your assistance with my BBB complaint against FastBackgroundCheck. My original complaint was filed on 9/20/2024 and received response from the business. I rejected the business response because I provided the URL where my personal, professional and family information is posted. The URL where my personal, professional, and family data is posted at:

   

  William Asrat in Woodbridge, VA (age 71) 703-216-9865 | Latest Public Records (fastbackgroundcheck.com)

   

   

  This is to inform you that my data is still displayed at this URL and I’m deeply concerned about my personal and family safety and security.  If I don’t receive resolution about my complaint, I will contact law enforcement agency for an immediate assistance!. Please don’t close my case since the business refused to act immediately and I appreciate you contact them for an immediate action.

   

  Once again, I thank you for all your help and I look forward to hearing from you soon.

   

  Very Respectfully,

  William Asrat

  (703) 216-9865

   

  Business Response

  Date: 09/27/2024

  Hello,
  
  We have submitted your listing for removal, per your request.
  
  Please allow 3-5 business days for this to reflect online.
  
  Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
  
  Best regards,
  FastBackgroundCheck Customer Support
   
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
  

  Customer Answer

  Date: 09/27/2024

   
  
  Complaint: 22307770
  
  
  
  I am rejecting this response because: The business only agreed to partially comply with my request. It is not just removing my information from the URL; the business must completely delete my information from its database, all social media links as well as agree not to sell my data without my knowledge and consent. 
  
  
  
  Sincerely,
  
  
  
  William Asrat

  Business Response

  Date: 10/02/2024

  Hello,
  
  We have already processed the removal of your information. It is no longer accessible on our site. 
  
  
  Best Regards,
  FastBackgroundCheck Customer Support
  
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.

  Customer Answer

  Date: 10/09/2024

   
  
  Complaint: 22307770
  
  
  
  I am rejecting this response because:, FastBackroundCheck has not
  completely removed my personal information from the business URL link.
  Currently at the business URL
  Link still showing as follows:
  _________________________________________________________________________________________________________________
  FastBackgroundCheck.com
  https://www.fastbackgroundcheck.com ›
  people › willia...                 
  
  William
  Asrat in Woodbridge, VA (age 71) 703-216-9865
  
  William F Asrat was
  born in June of 1953, and is now 71 years old. The astrological sign on the
  western zodiac calendar for William is Gemini ?.
  ______________________________________________________________________________________________________________________

  The business has to completely remove the URL link that shows the above personal information from searchable browser.

  
  Sincerely,
  
  
  
  William Asrat

  Business Response

  Date: 10/11/2024

  Hello,
  
  the full URL was not provided in your response. Can you confirm if you have already cleared your browser cache and cookies and are performing a brand new search or are you using a saved URL? 
  
  Best Regards,
  FastBackgroundCheck Customer Support
  
  NOTE:  FastBackgroundCheck is dedicated to helping you find people and learn more about them in a safe and responsible manner. FastBackgroundCheck is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.