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Business Profile

Brewers

Hoplark, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 17, 2025 I received a package from Hoplark, which should have contained the following beverages:Two 6-packs of "the Sprucey One"Three 6-packs of "Hoplark Water - Sabro"What I received were:Two 6-packs of "the Sprucey One"Three 6-packs of "Hoplark Water - Tropical Hops"I have sought to get a refund of $41.99 for the incorrect "Hoplark Water", however Hoplark refuses the refund claiming that the product I was sent is a repackaged / rebranded version of the product I ********** issue with this is that the product I ordered was labelled as having two ingredients:Carbonated water and Sabro hops The product I received has three ingredients:Carbonated water, Sabro Hops, and *********** The reason I ordered the product that I did was to avoid that ***********, as it doesn't agree with me in these hop-soda drinks. Furthermore, in the past I have actually bought the product that they mis-sent me, and I didn't like it.Rather than providing me a refund, Hoplark has sent me numerous emails trying to convince me that the product I ordered always had that ingredient. I have provided multiple screencaps from their own website showing that the product only contained two ************** short, I ordered one product and was sent a different product, and Hoplark refuses to provide me a refund.

  • Initial Complaint

    Date:10/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 pack of a certain tea on September 18th of this year,,,over 30 days ago. Have received "form" response email from ********* or "the Team" saying shipping is delayed; sometimes 10 days delay...it's now over 30. There is no customer contact phone number, only emails. There are no updates or notification that my order has been shipped, so I presume it has not. Sounds like they don't work on weekends, or at least don't answer complaint emails on weekends.All I want is my 12 pack ordered on Sept. 18th.

  • Initial Complaint

    Date:05/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a Hoplark subscription via their website (Order ******), which included three boxes of their Hop Water and a koozie, with the Hop Water logo, to hold the beverage. I received my order and the koozie is too large for the cans, which was misleading per the business's website. I reached out to the company to troubleshoot this issue, to return the incorrect ****** and requested that the correct sized koozie be sent to me, but *********, the e-mail representative, recognized the size issue yet failed to remedy or rectify my issue and gave me the run around. These business practices are predatory.

  • Initial Complaint

    Date:06/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I belong to Hoplark's monthly subscription as well as a second recurring shipment for their product. I was charged May 29 and June 9 but have yet to get either shipment. They have not responded to email or messages on social media to update or refund. As I see from socials, many others have experienced this as well.

    Business Response

    Date: 07/03/2023

    We sent multiple notifications to the customer that were opened regarding delays of their order. There were also chats on social media, however I can only send 5 files. 

    The customer received one order and was given a refund for the other. As you can see from the ************ screenshot, we dm'd her to resolve the issue. 

    Customer Answer

    Date: 07/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** Friend

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a case of their product on May 14 2023.(order # ******) It still has not arrived nor has Hoplark responded to telephone calls or emails. After checking tracking and with *** I was advised that the package was damaged and disposed of during shipment. *** also indicated the seller (sender) was made aware of it. I reached out to the company and recieved a robo response that was not at all responsive to my inquiry. Their email advised to take a picture of the damaged goods and they would decide if it was worthy of a refund. This is obviously. impossible as I never revied the product as it was disposed of by ***. I phoned the company and left a message and recieved no response. I left emails at multiple addresses to no avail. After checking my bank records i discovered that they also double billed me.

    Business Response

    Date: 07/03/2023

    I wrote the customer back on June 15th. (screenshot attached)

    We had not been notified of the *** damage, and I had been on vacation, so there was a delay in responding. I attached a copy of the email. 

    That being said, it looks as though his refund did not go through and I just re-processed today. 

    Customer Answer

    Date: 07/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:05/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on their website on 5/6. On 5/11 I received the following message:Thank you for your recent Hoplark order.We know that it has been a minute since you last received an order update, and we wanted to let you know that your order is in the process of being shipped but hasnt left our warehouse just yet.Our team is working tirelessly to get all orders out and on the way to your doorstep as quickly as possible.We appreciate your patience and look forward to getting a refreshing Hoplark brew in your hands very soon.Thank you for your continued support.Then radio silence. I emailed them on 5/21 inquiring about the status of my order. I got an automated message saying my order had not yet been fulfilled and was the bot helpful? I responded no, because my problem was that my order had not been fulfilled.The next day I received another automated message that part of my order had shipped, but not the rest of it. Still no response from a customer service representative. I emailed again asking about the rest of my order. More radio silence. On 5/24 I left a message at their phone number saying I would file this claim if I didnt hear from a customer service representative in 24 hours. I have only received spam email from Hoplark asking me to buy more products since then.

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September *********************************************************** 2 weeks. It's almost been 4 weeks and still no tracking. Last week I sent 3 emails asking for my order to be cancelled and no replies. I sent them messages on ******** and they are ignoring me. I want to report this business for being deceptive and taking my money and not shipping my product when promised . My order total was $75.58 Please help me against this fraudulent company.

    Business Response

    Date: 10/31/2022

    Hi *****, 

     

    We apologize that your order was delayed. We value you as a customer and regret that you had to wait so long to get a reply from us and a refund. We gave you a full refund for this order immediately when we saw your email. Unfortunately, one of the products in this order was out of stock at the time that you placed the order. We sent an email with information about the product being out of stock and let customers know that we would be remaking it and sending it out as soon as it was ready. Additionally, we put information in the shopping cart as well as the order confirmation notifications regarding our extended delays. We did not specify a time frame for when you could expect this order to arrive. Please let us know if you have any additional questions or concerns. 

    Sincerely, 

    The Hoplark Team

    Customer Answer

    Date: 10/31/2022

     
    Complaint: 18303409

    I am rejecting this response because: I got the refund over a week after 3 emails. You ignored me until I opened this case. You never emailed me on any order updates telling me the order was out of stock. 

    Sincerely,

    *************************

Hoplark, LLC is NOT a BBB Accredited Business.

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