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Business Profile

Colocation Services

Zayo Group LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Colocation Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** is my internet and phone provider. In July they sent a notice of "an upcoming rate increase due to *** deregulation of certain sevices from third party vendors. We may incur a cost increase on your billing cycle." I was paying ******/month for services (3 phone lines and internet) for my small buisness which provides daycare for ******* students in the ******** area. When I opened my August bill it was for 16, ****** for one month of service. I called as I thought this was a mistake as it is a 1600%+ increase in price. I have emailed multiple times and they will not work with me. They then billed me for September and my bill is now over 34k. I have since disconnected services in September and switched to *******. Is this legal behavior? How can a small buisness survive this and how is this ethical? Can you please help me with this? Thanks so much-******* ******** *************** of **********

  • Initial Complaint

    Date:04/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We canceled all services with Allstream/Zayo as of November 30, 2023, and duly informed them at the time. Our final payment was made in December 2023, concluding what we understood to be our last financial obligation to the company. We have no records of any ongoing contract or term agreement that would require further payments.Despite this, we continue to receive monthly bills from Allstream/Zayo. This ongoing billing is concerning, as it appearsto be a common practice by Allstream/Zayo based on the other complaints I have read or there seems to be an administrative error or an attempt to collect unwarranted payments.We believe this matter should be considered closed, with no further payments due, owing to the lack of any contractual agreement indicating otherwise. We have attempted to resolve this directly with Allstream/**** but have not achieved a satisfactory outcome. We request assistance in resolving this issue.

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has a cables on 2 ********.owner poles that were replaced 10 months ago by *************. They have taken no action to relocate those cables. This leaves a hazardous condition in my yard.

Zayo Group LLC is NOT a BBB Accredited Business.

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