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Business Profile

Ecommerce

Jesuspirit

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jesuspirit's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jesuspirit has 2 locations, listed below.

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    • Jesuspirit

      1942 Broadway Ste 314C Boulder, CO 80302-5233

    • Jesuspirit

      1309 Coffeen Avenue STE 1200 Sheridan, WY 82801

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on February 27 with Jesuspirit. When I checked the tracking number on March 10, it stated the item was at a sorting facility in *******, **. When the item did not arrive by March 19, I sent an email inquiry and they responded the item was in transit. The item still has not arrived and I have issued a dispute with ****** seeking a refund. As of today, March 24, 2025, the item is still in *******, **. Here is the latest reply from Jesuspirit:Dear ***,We truly hope this email finds you well.After carefully checking, your package was already on the way to the destination country on March 10, but the track has stopped. We are trying to give feedback and urge you to pay attention to the track ********* address this quickly, you can also contact the **** to verify and negotiate the delivery.Distributor: **** Distributor Website: *************************************************** **** tracking number: ********************************** Tracking link: ******************************************************************************************** Rest assured we will continue to follow up and will automatically synchronize with you when there is new progress on the ********** a reminder, we will take full responsibility for sending you a replacement item or a full refund if you do not receive the order. Therefore, please help close this case on *******Yours sincerely,Ahri

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a blanket in November 2024. On December 13th they said it was in transit. It is now January 27th, 2025. I have attempted to email the company numerous times and am getting no answers. I have asked for a refund for the purchase I never received.

      Customer Answer

      Date: 02/19/2025

      I was given a refund by the company

    • Initial Complaint

      Date:01/19/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction was January 12th at 4:15am. Order number was #********** This was ordered in error and I cancelled the order at 6:04am the same morning via email since the website did not have any other instruction on how to cancel the order. Per their website refund details it states that cancellations can be made within 12 hours. I attached a screenshot from their website. I tried resolution with the company via email and they kept responding that they would give me a discount but could not stop my order or refund it since it was already in process. I referred to their cancellation policy and they still refused to refund or cancel my order. I am happy to return the item when it arrives and would also like to be reimbursed for return shipping if there is any.

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 15 2024 I placed an order for two T-shirts for my 77 year old mother for a Christmas gift. My mother never received it because it was sent to the wrong address in a whole different location. I started emailing jesuspirit numerous times starting on January 6th when I got an email with a picture saying my mother's package was delivered. Jesuspirit gave me a hard time. Until they finally apologized and told me they will re-send another. Today January ******* I got another email from jesuspirit telling me the same thing they told me on January 6, 2025. This is poor business. My mom is old. Why would they take advantage of her and myself as a customer. Please help me solve this.

    • Initial Complaint

      Date:12/17/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased item on their website on 11/27/2024. I was informed that the package was delivered on 12/09/2024 at 12:26PM, but I did not receive the delivery. I emailed the company on 12/13/2024, 12/14/2024 and 12/16/2024 requesting either a replacement item or refund. Company informed me that the delivery was made and there is nothing more they can do.

    • Initial Complaint

      Date:12/14/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on 12/11/24. 5 minutes later I tried canceling order. Ordered number ********* and couldn't get any response other than let me check. I ordered on my daughters phone and she got emails saying they canceled order however no refund has been made.

      Customer Answer

      Date: 12/16/2024

      They sent refund

    • Initial Complaint

      Date:09/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Bible cover one month ago. I put my address in as I've done several times making online orders one month later I still don't have my order. I've been told by the vendor and the delivery vendor that they had the wrong address. They confirmed my correct address with me twice and then after I sent in a picture of my address on a piece of mail and a picture of my apartment number. Now they're telling me that I have the address in incorrectly which I did not. I either want my item, my money or both ASAP

    • Initial Complaint

      Date:07/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a back pack for my daughter from this company. They sent me the wrong back pack with someone elses name on it. I want a refund. So far theyve done nothing but send me emails that have gotten me no where. There is no phone number for them. If they cant even get the order right, I want my money back. Please help.

    Jesuspirit is NOT a BBB Accredited Business.

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