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Business Profile

Hearing Assistive Devices

Hearing Healthcare Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Hearing Healthcare Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hearing Healthcare Centers has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hearing Healthcare Centers

      4800 Baseline Rd Ste E108 Boulder, CO 80303-2643

    • Hearing Healthcare Centers

      1315 Vivian St Longmont, CO 80501

    • Hearing Healthcare Centers

      11480 Sheridan Blvd Ste 200 Westminster, CO 80020-3347

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/02/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought hearing aids for $4,500 and they don't provide the service that was promised.I have trouble hearing soft spoken people and I was pointed to the best model they have (stating what I need is the latest technology). Then you have to go through months of adjustments (multiple office visits) to get it set up right. 9 months later I still can't hear soft-spoken people, but other people sound like they are screaming at me, so I went to the office to complain and was told this is normal and that's just the way it is!I asked what's the process to return these as they didn't provide the service I was promised. The answer was they had a 30-day return policy. They just string you along saying that they need to be adjusted and this takes time (several months of office visits) just be patient,

      Business Response

      Date: 01/06/2023

      HIPAA rules do not allow us to respond to this complaint on a public forum. This matter has been resolved internally. 

      Customer Answer

      Date: 01/07/2023

       
      Complaint: 18514714

      I am rejecting this response because:  They sold me on new technology, which is a scam on the elderly

      1. that the hearing aids would be able to Bluetooth into my phone and be able to listen to my music, well this only works if you sit absolutely still, if you move anywhere, it loses connection.

      2. The hearing aids would be able to Bluetooth into the ** with an adapter ($500) which needs to pair with the hearing aids and maybe works once a week, they tell me to delete the app and reinstall the app and you have to do this every time you want to watch tv (its a joke)

      3. Most important the aids would allow me to continue to hear what I can hear and amplify what I can't, well you get thirty days to decide whether to return the aids, but it takes months of adjustments before they will work right is the claim, almost a year later the things I can hear are screaming at me and the things that I can't well I have to turn up the volume of the aids to hear this.  Well that is what I have in the $1500 set of hearing aids that I have, a basic amplifier, but they sold me a $4500 set of basic amplifiers with a song and dance, and now they are hiding behind HIPPA rules which is allowing them to rip off the elderly.    

      Sincerely,


      ***********************

      Customer Answer

      Date: 01/17/2023

      ** See Attached **

      Customer Answer

      Date: 01/27/2023

      I need to sign and send the release for hippa but my scanner is not working I will need to mail it 

      they sell a product and push the most expensive option and tell you to be patient. Meanwhile stalling past the date when you can get a refund they state you can Bluetooth your music (it doesnt work) it can Bluetooth into your TV ( it doesnt work) and is just an amplifier which you can buy for $3,000 cheaper 

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