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Business Profile

Insect Control Devices

Forestry Distributing Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insect Control Devices.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product was never delivered and can not contact company they are trying to rip me off

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last Spring, I purchased 25 of the Sweet Gum tree injectors that are "supposed" to eliminate the production of the annoying spike ***** that these trees are known for.I followed the directions that came with the shipment and the treatment did absolutely nothing to relieve the problem.When I contacted the Company that provided the injectors, they said that timing of the treatment is way more critical than what is shown in the instructions and the process needs to be performed every year.None of this information was provided on their website.

  • Initial Complaint

    Date:10/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an Order on April 18, 2023. Since then I have not received my products, or even received verification that they ever shipped it! I have tried to call dozens of times and they ever answer the phone. I've also reached out via email several times with no resolve to my problem. I belive this is a scam company and that they don't actually exist other than to take people's money.

    Business Response

    Date: 10/30/2023

    On 4/18/2023 *************** placed and order online with our company for South ***** Metro Fire. We do not charge credit cards until the product is packaged and in the shipping que. On 4/25/2023 ******************* order was prepared for shipment; two attempts were made to charge the credit card on file ending in ****. The card declined both times. An email was generated asking *************** to contact us to resolve the declined card issues. On 5/11/2023 *************** was emailed that since we had not heard from him his order was being cancelled. 

    *************** is asking for a refund for a purchase he never paid for. I would suggest he check his credit card statement if he believes otherwise.

  • Initial Complaint

    Date:09/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a herbicide order on 19/September/23 and received an order confirmation. Ive received no shipping confirmation by 29/ September/23. I reached out by email twice. No response. I Then started calling but no one answers and you cannot leave a voice message. I don't know what's going on with my order or where my money is. Plus the recorded messages you get when you call is still going on about COVID stuff. I regret placing my order with such a unresponsive retailer. Ugg.

  • Initial Complaint

    Date:09/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on August 24. It's September 17 and no shipping response. No one answers the phone number. Their Voice Mailbox is full. No response from Support email.A different order placed recently was rejected indicating I cancelled it which I did not. At least my credit card was not charged.I'm doubting that the business is still open!

  • Initial Complaint

    Date:07/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a miticide on 6/1/23. Got email on 6/23/23 that the order was being shipped, not the fastest shipping but I was able to live with it. Received a few days later and the insecticide was out of date. I've been calling, emailing for over 3 weeks and have yet to have anyone answer the phone or an email. I want an exchange or refund but seriously doubt I'm going to get either!

  • Initial Complaint

    Date:07/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order weeks ago. Multiple emails(half a dozen) go ignored. Phones never answered. Cant leave message because company Voicemail isnt set up. Scam ****************. Takes money but never sends product.

  • Initial Complaint

    Date:07/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a herbicide order on 7/03/23 and received an order confirmation. Ive received no shipping confirmation so on 7/10/23 I reached out by email twice. No response. I Then started calling but no one answers and you cannot leave a voice message. At least respond and tell the customer the issue so they can decide whether to cancel the order and move on. Peoples businesses rely on prompt shipment of items to meet obligations. Its very unprofessional to not communicate with your customers.

  • Initial Complaint

    Date:07/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Orders June 28th, never heard anything. Tried emailing, both website contact and support email directly and never got a response. Wasnt able to get anyone to answer the phone calls. Not sure if this company will ever ship what I ordered but wish they would reply to any form contact. First and last order here.

  • Initial Complaint

    Date:07/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 26th I placed an order online for $494.77 of which $78.97 was shipping and $415.80 was for product. I have made numerous attempts to contact the company about the status of my order. When calling their phone number, you get a message saying the mailbox is full and cannot take any messages. When I send them an email, it does not get responded to.

Forestry Distributing Inc is NOT a BBB Accredited Business.

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