We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Nacove, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 pillows from Nacove on 5/7/23 for $249.00 (order #NACOVE1005851). I received these pillows on 5/18/23 and immediately knew that they were not going to work as they were very flat so I requested a refund since they had a 30 day return policy. I requested the refund in writing on 5/22/23 and the company wrote me back on 5/22 offering alternative solutions to the problem like keeping the pillows and giving them to a friend or use it as a decorative pillow which I didnt want to do and responded back to the company that message and asked for a return label for a refund again on 5/23. Nacove responded on 5/24 offering 20% of the refund total and to keep the pillows. I responded on 5/25 that I did not want a partial refund and I wanted my full refund. no response. I emailed asking for a refund again on 5/26 and 5/29 and then again on 6/14 and told them that I was going to report them to the BBB as a fraud. I still have not heard anything from this company and all I want is my money back.

  • Initial Complaint

    Date:06/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two Nacove pillows for $249. I got an email saying they had been delivered when I was home. I checked my property, my driveway alarm and all of my outdoor cameras. They were not delivered. I contacted Nacove immediately through email. They said that my towns **** had delivered them and got a signature. I then went to my towns only post office and they told me the tracking number was a third party delivery company and that **** had nothing to do with the delivery. I have reached out to Nacove at least ************************************************* my pillows that I paid for. Each time they send me an email stating that they spoke with the **** in my town and the pillows were delivered. As I stated above the tracking number they provided was not a **** number. This company is a ********* company. I don't think I am they only person who got scammed by them. I have seen countless reviews from people who paid for the pillows but they were never delivered.

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company is refusing to accommodate a return. They advertise a 30 day return guarantee. After multiple attempts to have them send return label they are now simply ignoring me. They only communicate via email and will not provide a phone number to speak to a ********** are stonewalling to run out the clock on the 30 day return.

  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a pillow with a 30 day refund policy. After a few nights use I realized I could not use the pillow. Followed the information for returning. They refuse to send a return label or refund the money, despite their policy clearly stating that they will refund within 30 days. Attached is their return policy and my email correspondence with them.

  • Initial Complaint

    Date:05/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A product was purchased from this company as a gift. The website states that satisfaction is guaranteed and returns are accepted on all products within 30 days. I attempted to return this product within 2 days of receiving it. After following the instructions to facilitate a return, there has been no communication from the company for over a week. The website says they are in ******* ******** but all signs point to *********. The address listed on their website is for a registered agent in ******** who does not represent the company. And the phone number on the website is based in ***** and no one answers the phone.Order #*******

  • Initial Complaint

    Date:05/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and immediately asked to cancel. i emailed them 4 times, ******** messaged them twice, tried to reach out via their chat on the website with no response. I am being charged for the items after I asked to cancel the order. I asked for a return label and a refund but no one responds.

Nacove, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.