Reviews

Review Details

• Review fromTom L

  Date: 01/02/2025

  5 stars

  Tom L

  Date: 01/02/2025

  I've been with Umzu as a subscriber to several products for 2-3 years and recently became a VIP member. There have been hiccups along with way as they continued to grow and refine their services. Every issue I've had has been handled quickly, professionally, and they have often gone beyond what was necessary. The products are great and I've recommended them to others who have had a similar experience.

  UMZU LLC

  Date: 01/06/2025

  Thank you so much for reaching out and sharing your feedback; we appreciate you and the time you took to do so! We work hard to make our customers' experiences great ones and it pleases us to hear that we've done well and met your expectations! Should you ever have any questions or need assistance, please don't hesitate to reach out to us and we'll be more than happy to help you with anything you might need.

• Review fromIan J

  Date: 11/18/2024

  5 stars

  Ian J

  Date: 11/18/2024

  I've read what some people said. I've been on redwood for 2 months. My children have had several colds and pneumonia twice, I have not gotten sick at all. Maybe it's just the vitamin c but it works. I'm gonna try the testro x with it on my next order. Also two weeks is not enough. Try it for at least a month.

  UMZU LLC

  Date: 11/19/2024

  Thank you so much for sharing your feedback; we really appreciate it and we love to hear that!
  
  We work hard to deliver top-notch service to match the quality of our products, so please don't hesitate to reach out to us directly by email if we can ever be of any assistance!

• Review fromDouglas S

  Date: 04/20/2024

  5 stars

  Douglas S

  Date: 04/20/2024

  Ive had nothing but a good experience.. there were times I got charged for not canceling my subscription but it was my error.. they immediately took care of me after calling..

  UMZU LLC

  Date: 04/22/2024

  Thanks so much for reaching out with your feedback! We're always happy to help with anything our customers may need and we're grateful you took the time to reach out to us when you needed assistance; our goal is always to provide an awesome experience for our customers. We appreciate you and look forward to helping with anything you might need in the future!

• Review fromRonald S

  Date: 04/18/2024

  4 stars

  Ronald S

  Date: 04/18/2024

  I been with UMZU for at least 3 years or more. Like other companies they are not perfect. No one is. But they have to me improve their services. And I enjoy their products there no bullet proof supplements, and I do my research on all my supplements I buy. my goal is to prevent not cure. And I do enjoy taking with my other supplements with my UMZU supplements. So, I been with UMZU, and I have been please so far with them.

  UMZU LLC

  Date: 04/19/2024

  Thanks so much for reaching out to us with your feedback. Our goal is always to improve and deliver on our promise of excellent service and quality products, and we sincerely appreciate all the support you've given us over the years -- it really means a lot to us that you've had a great experience with UMZU! We believe that everyone deserves to thrive and we know that you're there along with us, so please let us know if we can ever be of any help in the future!
  

• Review fromRyan T

  Date: 04/13/2024

  5 stars

  Ryan T

  Date: 04/13/2024

  I've been ordering from them for almost two years off and on. I love that you can pause your subscriptions. Great products and great customer service. Not sure what these people are complaining about but I have had nothing but great service and excellent products.

  UMZU LLC

  Date: 04/15/2024

  We really appreciate you taking the time to share your experience with us! We take pride in providing a good experience for all of our customers, we'll make sure to pass this feedback along to our team. We look forward to working with you again in the future!

• Review fromChick F

  Date: 01/23/2024

  5 stars

  Chick F

  Date: 01/23/2024

  I've had a subscription to this company for 3 years. No complaints, and no issues.

  UMZU LLC

  Date: 01/26/2024

  Thanks so much for your support. It's our goal to ensure that our customers have great experiences with us and it's always great to hear how we're succeeding at that; we appreciate you!

• Review fromShan S

  Date: 10/12/2023

  5 stars
  I have been using many of UMZU's products for over two years now. Don't believe what others say about issues with customer service being poor. **************** has been nothing but amazing and prompt. Their product is top notch and while it did take a little longer for me to see the benefits, they are there. Everything they state their supplements will do on each product have made an impact on me. Adjustments to my subscriptions has also been really easy once you understand the interface they use on their site. I will agree they could make it more user friendly. Any issues others have had with products, shipping, customer service should be chalked up to user error. Don't let the negative people in this world deter you from quality supplements.

• Review fromNeil B

  Date: 06/22/2023

  5 stars

  Neil B

  Date: 06/22/2023

  Wow! Ive not had any problems with UMZU. Their product is excellent. I am able to modify my orders and have them paused or date of shipping changed anytime?I guess those who have had problems have not thoroughly learned how to use the site?Ive called customer service twice and had excellent results.

  UMZU LLC

  Date: 06/27/2023

  We are thrilled to hear you are pleased with our products and service! We are making updates to our site and loyalty program soon to increase usability as well. 

• Review fromJustin W

  Date: 01/02/2023

  1 star

  Justin W

  Date: 01/02/2023

  I did a one-time purchase with a company called UMZU. Ever since I've been getting charged monthly; (they saved my debit card information and stored it.) So besides the initial charge of $61.00 they've then charged me monthly for three months they supposedly have a customer service number ************** its a gimmick it re-directs you to the website back to the help center to send an email to ******************************* no one responds or replies and no one I mean no one calls back!.. in total I'm in the hole $180 this is not in no shape or form ok this is straight ROBBERY!! With everything that is going on in the world I cannot afford this!.. I am BEYOND LIVID. Im agreeing with previous rating and copied and pasted because its the same. I just caught on a month earlier by looking at my bank statement. Im only 20 years old havent got a lot of experience with this type of bait and switch scam. l accepted the first order it wasnt helpful to me. So, l wasnt going to order again. I didnt create and acct so there bot rep ******* locate my acct. Like l said they kept my debit card info and did auto deduct. Im a working person l dont have time to wait for a call back even if they gave one. I had to get my Subscription Managment app to cancel this for me. Do yourself a favor dont fool with this place

  UMZU LLC

  Date: 01/09/2023

  While we do offer both one-time purchase and subscription options for products purchased through our website, we go above and beyond to make clear when a subscription item has been added to the cart and is about to be ordered. In pursuit of our commitment to transparency, these indicators are clear and present throughout the entirety of the ordering process, but we additionally do things such as displaying unambiguous text (immediately above the order submission button) explaining in detail that a subscription is about to be started, outlining the process by which the associated card will be charged for renewals, and addressing that customers can cancel any time between orders to stop future rebills; the order submission button itself also changes to instead say, "Place My Secure Recurring Subscription," in the presence of any subscription items.The customer had placed a subscription order with us on September 06, 2022, for one of our products, set to renew every 30 days, and had two renewal orders for that subscription each 30 days apart per their subscription renewal schedule. The first renewal order was on October 06, 2022, and the second (their final order) was on November 05, 2022. The final order was fulfilled and shipped on November 07, 2022, at 1:18 PM EST, at which time they received our automated Order Shipped email indicating that it was on its way.The first and only time this customer reached out to us along any of our communication channels was when they left us a voicemail on November 08, 2022, at 1:45 PM EST. We cancelled their subscription three minutes later at 1:48 PM EST as we routed their ticket to the right team, though it's true that we had not been available to call them back to let them know that their request had been completed until 3:33 PM EST that same day. We were unable to reach them, so we left them a voicemail and then sent a follow-up email with a screenshot of their cancelled subscription for their records (though the system automatically emails customers when a subscription has been cancelled). Included in that follow-up was the information that their final order had already been shipped and thus regrettably could no longer be cancelled.On November 15, 2022, we received a subscription cancellation request on behalf of the customer from their subscription management app. We replied to that in under 2 hours, letting the customer know that their subscription had been cancelled immediately following their first request on November 08, 2022, once more including a screenshot for their records; the customer never replied to either of these emails.Additionally, though were sorry to hear that the customers experience with our product was not to their liking, they never reached out to us to request our 60-day money-back guarantee (notice of which is present on every page on our website).

• Review fromWill Cameron

  Date: 12/20/2022

  1 star

  Will Cameron

  Date: 12/20/2022

  Umzu is a rip-off cancelled a year before they restarted subscription and charged me $71 dollars after I had already canceled a year later charged then shipped a product I no longer wanted definitely shady business practices also all while I had flu then pneumonia on Dec 3 right when emails came I am extremely disappointed and want a refund of $71 would never recommend this company to anyone

  UMZU LLC

  Date: 12/21/2022

  The customer first placed an order with us in November 2021 for a 30-day automatic renewal subscription which was first renewed in December 2021. From January 2022 through October 2022, the customer /skipped/ every scheduled renewal instead of cancelling the subscription.As the customer had not skipped the November 2022 order, it was automatically processed, after which time they cancelled the subscription; however, they did not reach out to us to cancel the existing order (created 12 hours prior to their subscription cancellation) for which they had received an order confirmation so the order was subsequently shipped to them.Though the order had already been fulfilled, shipped, and arrived early in December 2022, we nonetheless refunded the items from the November 2022 order (less shipping) as a courtesy. We did this within hours of receiving the first and only piece of correspondence the customer has ever sent to us (late December 2022); we refunded the customer prior to their submission of this review.At no time did the customer reach out to us along any of our ************* channels (e.g. email, text, voicemail) for assistance modifying/cancelling their subscription or cancelling their November 2022 order.

  Will Cameron

  Date: 12/21/2022

  They did offer a refund of 60 minus shipping fees I should be awarded the whole total of 71 this company had they looked at their records could clearly see a year had almost passed before they automatically charged and sent this product I still believe this is shady practices and would never recommend umzu as related complaints were also filed they are predatory and rely on time to pass before the charge your account a simple email could have avoided this correspondence and a fight for what is a fair business practices I now I want my credit information removed from their site and will never recommend their products I am a 55 year old man who can recognize shady practices and I expect a full refund not just 60 and an explanation that we usually dont do this as a consumer without customers there is no umzu dont pacify me like youre doing me a favor I feel disrespected and belittled by a company who should appreciate every customer they have the pleasure of having this is America

  UMZU LLC

  Date: 01/11/2023

  We strive for providing exceptional customer service and respond to all customers requests submitted through our ************* channels in a comprehensive and timely manner. With that in consideration, and in keeping with our long-standing commitment to serving our customers needs, had we at any time received direct correspondence (email/voicemail/SMS) from the customer requesting our help with modifying or cancelling their subscription, we would have completed their request without delay, sending them a follow-up indicating as much for their records and peace of mind. Unfortunately, we had not been contacted to do this. Though the referenced order had already been delivered to the customer when they reached out to us by email, and though the order did not qualify for a refund as expressed in the policies outlined on our website, we all the same empathised with the customers circumstances and in good faith immediately issued our money-back guarantee, refunding the entire order less shipping costs when first they contacted us. Additionally, please be advised that we have removed the customers payment method from the system in accordance with their request. While were sincerely sorry to hear that the customer is not satisfied with our efforts to provide them with what we feel has been exemplary care, we consider this matter to be resolved.