Complaints

This profile includes complaints for Breckenridge Grand Vacations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Breckenridge Grand Vacations, LLC has 5 locations, listed below.

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• 

  Breckenridge Grand Vacations, LLC

  100 S Main St Breckenridge, CO 80424

  
• 

  Grand Timber Lodge

  75 Snowflake Dr Breckenridge, CO 80424

  
• 

  Grand Lodge on Peak 7

  1979 Ski Hill Rd Breckenridge, CO 80424

  
• 

  Peak 8, LLC

  1627 Ski Hill Rd. Breckenridge, CO 80424

  
• 

  BGV Marketing Services - Breckenridge Grand Vacations

  15334 E Hinsdale Cir Ste 1A Centennial, CO 80112

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23172271
  
  I am rejecting this response because:

  I never stated that I did not sign a contract with this company. My issues stem from the verbal lies told by this company's sales staff. Regardless of what is in the contract, this company has the ethical duty to verbally give accurate information regarding this ownership. The signing process was rushed, so I believe this company was run on ethics and did not question if they were feeding me inaccurate information. Breckenridge can throw the contract in my face as many times as they want to; however, the 65 other complaints on this BBB page show this company is acting in an unethical manner and possibly illegal manner, as timeshares are not to be misrepresented. I will not stop my complaints until I am treated fairly and allowed to exit this contract. 
  
  Regards,
  
  ****** *******

  d. The escalating maintenance fees have become unaffordable, nearly tripling since 2014, and I cannot justify or sustain paying for something I cannot use and consider worthless. Supporting evidence, including documents from the sales *** containing false promises, substantiates these grievances. I seek the full cancellation of my timeshare contract to alleviate this financial and emotional strain. I deserve nothing less than to be released from this contract immediately.

  

  Business Response

  Date: 04/11/2025

  Hello ****** *******,
  Thank you for taking the time to share your feedback it is greatly appreciated.
  At Breckenridge Grand Vacations, we are committed to full transparency at the point of sale. To support this commitment, all purchasers are required to sign the attached document. We kindly ask that you pay particular attention to lines 7 and 10, which specifically address the exchange network and the potential future value of your purchase.
  We believe that by providing a list of recommended resale options including reputable third-party services we have offered a viable solution for transitioning out of ownership. This not only allows you to move forward, but also presents an opportunity to recover a portion of the funds you have invested.
  Additionally, our team of dedicated reservation and exchange specialists is always available to assist you with any future booking or exchange needs.

  

  Business Response

  Date: 04/28/2025

  Hello ******,
  Thank you for taking the time to share your additional feedback with us.
  We are committed to maintaining a fully transparent sales process. To that end, all relevant information is clearly disclosed within our sales documents. Additionally, we provide a five-day rescission period, during which purchasers are free to review the contract terms in detail and, should they choose, cancel the agreement without penalty.
  We would also like to acknowledge that we have received reports from other owners indicating that some timeshare exit companies have advised individuals to post negative reviews on the BBB and similar platforms in an effort to discredit our organization.
  We remain dedicated to open communication and are always available to address any questions or concerns you may have.

  Customer Answer

  Date: 04/30/2025

  I have attached a PDF document in regards to my complaint

  Customer Answer

  Date: 04/30/2025

  Complaint: 23172271
  
  I am rejecting this response because:

  While the ********* company claims to have a transparent sales process and provides a rescission period, the reality is that these statements fail to address the deeper issues raised by owners. Shifting blame onto third-party sales or exit companies is an attempt to deflect from their own unethical sales tactics, such as misleading verbal promises during presentations that paint an inaccurate picture of ownership. Owners are not posting negative reviews out of thin air; these reviews reflect genuine frustration and dissatisfaction, as evident in complaints across multiple platforms, not just the BBB. The existence of exit companies itself highlights a major flaw in the timeshare modelif selling a timeshare were a feasible and straightforward task, these businesses wouldnt need to exist. Instead of accusing others and obscuring the truth, the company should provide a tangible and reasonable cancellation option for owners, especially those who feel deceived or have had a poor experience. Suggesting that a five-day rescission period is sufficient assumes that owners would immediately detect deceptive tactics within such a short window, which is unrealistic given the degree of trust and persuasive techniques involved in the sales process. This repeated pattern suggests that the company values profit above all else, ignoring its responsibility to create genuine value for its customers. Its time the ********* company stops avoiding accountability and addresses the core issuethat their sales presentations are designed to lock owners into contracts through false assurances, leaving them regretting their decision once the reality of ownership becomes clear.
  
  Regards,
  
  ****** *******

  Customer Answer

  Date: 04/30/2025

  Contract info.

  Customer Answer

  Date: 04/30/2025

  I have attached a PDF document for my complaint.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, We are requesting that our complaint regarding our Breckenridge timeshare be reopened. After following up with the BBB, we were informed that a response from the business was sent on January 16th. However, we do not recall receiving that message, but it was recently forwarded to us. The business's response does not adequately address our concerns or rectify the misrepresentation that occurred during the purchase process.
  
  It is unacceptable for the company to dismiss our experience and concerns. Disagreeing with our claims of misrepresentation does not erase the reality of what transpired. We entered into this agreement in good faith, trusting the promises and representations made by the sales representatives. Sadly, those promises were either grossly exaggerated or entirely untrue. This has resulted in no trust remaining between us and Breckenridge, as the company has repeatedly failed to deliver on what was promised. The company has suggested maximizing the "value" of our ownership, but this is not what we are seeking. The core issue is that we were misled during the purchasing process, and the timeshare has caused undue financial strain while delivering none of the benefits we were led to believe we would enjoy. Why should we be expected to continue paying off the loan when the product has already failed to meet expectations and is not in line with how it was represented to us? The business claimed that our New Years week was highly valuable on the exchange and rental ****ets. If they are confident in its value, they should not have difficulty assigning another owner to take over the account.
  
  This situation should serve as a ****** to their company to hold sales representatives accountable for accurate and transparent information regarding their product. While the business has cited the signed contract in its defense, that contract was signed with the understanding that their sales representatives were honest and that the documents truthfully reflected their promises. That trust was violated, and it is a glaring oversight on their part that they fail to acknowledge this as an area for improvement. After numerous attempts to address our frustrations with Breckenridge, it has become evident that the company has no serious intention of resolving the matter. Instead, we are met with dismissive excuses and manipulative "solutions" that only deepen our financial hardships.
  
  The challenges caused by this timeshare have been immense. Their representatives told us that upgrading our membership would guarantee better availability for prime ski season weeks and alleviate our booking issues. This was a blatant lie. The booking process remains flawed and overly challenging, leaving us unable to enjoy the membership as promised. When we raised these concerns, we were directed to purchase a fixed week at an exorbitant price, which felt like a predatory attempt to extract more money from us without addressing the initial problem. Such manipulative tactics further erode any trust we once placed in your company. We were never given proper disclosure of the maintenance fees and associated costs, essential information that was conveniently glossed over during the sales process. While you may argue that this information was included in the documentation, their representatives failed to communicate the true scope of these costs at the time. This left us blindsided and unprepared for the financial weight that the timeshare imposes on our family.
  
  Efforts to recoup costs through renting the timeshare have also proven futile. Their rental service imposes a staggering 40% fee, effectively eliminating any possibility of making this timeshare financially viable. This timeshare has provided none of the expected value and only continues to harm us financially. While they have pointed out that the membership shows usage on the account, usage does not equate to satisfaction or value. The experience we were promised has utterly fallen short, and this ownership is not a viable option for us. We require clear guidance and steps on how to relinquish this timeshare, as continuing to keep it is not an acceptable solution. Additionally, we seek a refund for the most recent upgrade, which has offered no benefits and remains entirely unusable to us. After years of stress and financial burden caused by this company's conduct, the responsibility to resolve this situation lies squarely on their shoulders. We cannot be held hostage any longer by this companys broken promises and deceptive practices. A resolution must be reached to terminate this burdensome timeshare agreement permanently. If necessary, please have them escalate this matter to the highest levels of management, as this situation is intolerable and demands immediate attention.
  
  Thank you,
  
  **** and ***** *****uld like to discuss the possibility of obtaining a refund for our latest upgrade, which we have been unable to benefit from due to these ongoing challenges. We have attempted to address these concerns directly with Breckenridge Grand Vacations, but the response has been dismissive, and their sole focus is to collect payments from us.

  

  Business Response

  Date: 01/16/2025

  Hello Mr. ****************** you for taking the time to leave  your feedback.

  We would like to clarify that Mr. ***** currently holds a fixed week during New Years, which guarantees that specific week each year. As you may know, a fixed week is the only way to ensure a specific week on an annual basis.
  After thoroughly reviewing your contract, reservation history, and previous communications, we respectfully disagree with the concerns raised regarding misrepresentation. That being said, we are fully committed to supporting you in maximizing the value of your ownership and ensuring that you have the best possible experience.
  We understand that selling a unit with an active loan can present challenges. However, we believe your New Years week holds substantial value in both the exchange and rental ****ets. Our team of Owner Support specialists is available and more than happy to assist you with any questions you may have regarding reservations, rentals, or exchanges.
  Please be reminded that all parties involved have agreed to the terms of the legally binding contract. We remain dedicated to fulfilling our obligations and kindly ask for your cooperation in honoring the terms of the agreement.
  Thank you for your understanding. Should you need further assistance, please do not hesitate to reach out to our team.

  

  Business Response

  Date: 03/21/2025

  Hello ***************************** you for taking the time to provide your additional feedback. We regret that you feel your concerns have not been fully addressed. At our company, we take great pride in helping owners maximize the value of their purchases while maintaining the highest standards of service.
  As mentioned previously, a New Years fixed week holds significant value within both our internal and exchange networks. This week is automatically booked for your ownership, ensuring there are no issues with the reservation process. Renting out this week offers the potential for maximum revenue, and while we cannot guarantee a specific amount of rental income, we are confident that it will cover your annual *** ****, with any additional revenue being issued to you via check, should you choose that option.
  We would like to note that *** and Ms. ***** have not previously rented out their New Years week, which makes claims regarding rental income somewhat inaccurate.
  After carefully reviewing your contract,reservation history, and previous communications, we respectfully stand by our position regarding the concerns raised about misrepresentation. Nonetheless,please know that we remain fully committed to supporting you in maximizing the value of your ownership and ensuring that you have a positive and rewarding experience.

  Customer Answer

  Date: 04/02/2025

  Hello, below is my response to the latest correspondence from BGV.  I apologize for the delay. Respectfully, **** *****
  
  We appreciate the acknowledgment of our concerns and your previous response, but it remains insufficient to address the issues we have raised. We understand that policies and procedures may guide your decision, but circumstances such as ours warrant an exception, especially given the significant hardships we have endured as a result of this agreement. Your company continues to emphasize maximizing the "value" of our ownership, yet this is irrelevant to our desired outcome. We are not asking for assistance in "maximizing value, we are asking to terminate a financial burden that your company misrepresented to us. If the New Years week we own is indeed as valuable as you claim, then why is it not possible for your company to take it back and transfer ownership to another party? This contradiction alone shows the lack of transparency and sincerity in your response. Our position regarding the rental income is not inaccurate, as you claimed. The exorbitant fees charged by your rental service effectively nullify any potential to offset the costly maintenance fees or other expenses associated with the timeshare. This financial drain negates the notion of "value" entirely and we feel that this was grossly misrepresented during the sales process. This is not the positive, rewarding experience we were led to expect, and it is disingenuous for the company to continue to portray it as such. We request that senior management review our situation and reach out to us directly with a satisfactory resolution. Continuing to deflect our concerns and offer dismissive responses is unacceptable. We are seeking only to part ways and close this chapter of financial hardship. It is time for Breckenridge to act responsibly, own its mistakes, and facilitate a resolution that allows all parties to move forward.   
  

  
  

  

  Business Response

  Date: 04/08/2025

  Thank you for your additional comments and for your
  continued communication.
  We understand that, based on your feedback, the only viable
  resolution from your perspective appears to be the cancellation of the
  contract. However, we kindly ask that you recognize that a legally binding
  agreement is currently in place, which includes an active Promissory Note.
  Our contracts are fully transparent, and we offer a five-day
  review period for all buyers to ensure they are comfortable with the terms.
  Should a purchaser feel that the terms are not suitable, they have the option
  to rescind the agreement within this window and receive a full refund.
  While we are more than willing to demonstrate the value of
  your purchase, it seems that there may be a lack of willingness on your part to
  engage in that discussion.
  Additionally, we would like to note that *** ***** has not
  rented out his New Year’s week, and therefore any comments regarding potential
  rental income from this unit are purely speculative.
  Thank you for your understanding, and please do not hesitate
  to reach out if you have any further questions.

  Customer Answer

  Date: 04/15/2025

  Complaint: ********
  
  
  
  I am rejecting this response because:

  This response was not satisfactory and resolves nothing. The contract you continue to reference should have clearly reflected what we were told at the time of purchase. We trusted your representatives to accurately explain the product and its costs. It is not our fault that they were manipulative and failed to disclose critical information.
  

  Yes, we understand that a contract exists—but that does not change the fact that we were misled and taken advantage of. We are asking for a manager to personally review our situation, and for your company to retrain your representatives. Had they done their job properly, we would not be in this position.
  We were having difficulty reserving the dates we originally wanted, so we were told we needed to upgrade—just to receive what was initially promised. During this process, the maintenance fees and other ongoing costs were not properly disclosed.

  We attempted to rent out the timeshare independently—because why would we choose your service if it charges an outrageous 40% fee? After all the money we already pay, adding another 40% is excessive. So no, it’s not speculation. We've tried renting the property ourselves and have been unsuccessful. The fee structure your company imposes makes it nearly impossible to offset our costs.
  

  Regardless of what the contract says, your representatives failed to be transparent and truthful. We did not receive what was promised to us, and that alone should void the contract. We were left with unexpected expenses and ongoing financial strain, with no realistic way to recover our investment—especially not within the very limited rescission period you offer.
  

  Further, **** is disabled, and our ability to travel has significantly diminished. You have not fulfilled the promises made by your representatives. Contract or not, we need someone in management to step in and propose a fair compromise.
  

  Your company is responsible for the actions and statements of its salespeople. It is time to stop hiding behind legal language and start working toward a real solution.
  

  Regards,
  
  
  
  **** *****

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:

  I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID ********. I would, however, be willing to mediate with the option of pursing my claims in litigation if we are not able to come to a resolution.  

  Regards,

  **** *****

  

  Business Response

  Date: 05/01/2025

  Hello,

   Mr. *****'s account has been sent to legal process due to default of the term of the Promissory Note. 

  

  Business Response

  Date: 05/07/2025

   
  
  Dear BBB:
  
  
  
  Below is the details on our availability for a Mediation Hearing:
  
  
  
  Please Place list any dates you are specifically NOT available in the next 6 weeks: 
  
  
  ****** ***** ** *** **** ** *** *** ** *** **** *** *** ********* *** **** **** *** **** 
  
  ******** ******** ******* **** ****** **** ****
  
   
   ****** ***** ** *** **** ** *** ****  *** *** ********* *** **** **** *** **** 
  
  **** ******* ************* 
  
  
  
  I understand that BBB will do its best to accommodation the information I have selected.  I understand that mediations are scheduled to start between the hours of 8 am and 3 pm, and must conclude by 5 pm.
  
  
  
  Thank You.

  

  Business Response

  Date: 05/15/2025

  ********** ********* ******* *********
  ***** ****** ************* ******************************************
  ***** **** *** *** **** ** ***** **
  ******** *** *** *********
  *** ****** ********* **************************
  *** **** ********** **************************************
  
  Hello ******,
  
  We have resolved the case directly with *** *****.
  
  Please let me know if you have any questions or if I can be of further assistance.
  
  ****** *************
  ******** ******** ********** ********** ********** ************ ***** *********
  ************ *  ************ **** ****
  **********************************
  *** * **** *** **** *** ***** ************* ** *****
  
  
  
  

• Initial Complaint

  Date:11/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for responding to this request in a timely manner. I want to clarify a point you made though. You did NOT specify the likelihood of availability. You specified the months certain locations would be available. Which is why we made ourselves fully available in all months that *****, ******, and ******* were listed as available. We had no travel restrictions from January-December of 2025. However, the open months you provided on the sheet still couldnt make it work. If you are marketing a 7 night 8 day stay abroad as the primary value in the package, you should really focus on presenting it properly and fairly during the sales conversation and not glossing over details, or sugar coating the truth to make a sale. 
  
  ****** reached out to me letting me know I can cancel and get a refund for everything. I am now waiting on confirmation from the sales team. Please cancel any and all ties to myself and my boyfriends account and pay us back the original $1,895. Thank you for your cooperation.
  
  
  The voicemail left, screenshotted, is attached. I am providing that to the BBB system to ensure my refund and cancellation will be fully processed by Breckenridge grand Vacations. 
  
  
  We will accept the refund of $1,895 and cancellation of our Breckenridge stay via our original form of payment or by check through mail to our address: *************************************************. Once I receive payment I will close out this case with the BBB. 
  
  
  Thank you for cooperating and providing a reasonable outcome. 
  
  
  Best,
  Maddied before, during, or after the sales process * I have been told that success requires "constant monitoring" of availability, which is entirely impractical for customers like myself with full-time jobs.Customer service offered inadequate alternatives, like destinations in ****** or the *********, or reselling the package to family which do not align with the promised experience. Refunds have been denied, despite $1,895 of my payment allegedly covering a Breckenridge resort stay, vs only 400 going to the third party international travel company which was not the advertised focus. Desired Outcome I am seeking:A full refund of $1,895, as the program fails to deliver on its promises.Acknowledgment of misleading sales practices.A review of marketing materials to prevent future misrepresentation.Thank you for your attention. I look forward to a fair resolution.

  

  Business Response

  Date: 11/21/2024

  Hello Ms. ************** appreciate you taking the time to leave your feedback.
  Breckenridge Grand Vacations is unable to control the availability at resorts within the exchange program. For that reason, we do provide a list outlining the likelihood that you can book in each area during specific times of the year.
  We will have a member of our management team contact you to discuss your options within the next 2-3 business days.  

  

  Business Response

  Date: 11/25/2024

  Hello Ms. ***************** you for taking the time to leave your additional comments.
  We will pass your feedback to the appropriate parties as an additional training opportunity.
  Please let us know if you have any questions or need further assistance.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My numerous attempts to contact the company for assistance have been met with refusal. They seem solely focused on collecting past-due fees, which I find unreasonable and ridiculous. During the initial sales presentation, I was promised benefits that have not been met. Despite being informed that our accumulated points would allow for family stays without added costs, we incurred out-of-pocket expenses both during our stays at Grand Peak 8 and in *******. We were assured impressive accommodations with yearly access, manageable maintenance fees, and options for resale or a company buy-outall of which have proven false.Instead, fees have significantly increased, accommodations are subpar, amenities are unavailable or overbooked, and there has been additional fees. This experience has caused financial strain, impacting our personal lives. I need leadership to review of our account, and provide an opportunity to relinquish our membership. I request a full refund of all monies paid.

  

  Business Response

  Date: 11/01/2024

  Hello Mr.& Ms. ******************** you for taking the time to share your feedback with us. We appreciate your input and are here to assist you.
  We noticed that we have not yet received any communication from you regarding your concerns. If you could provide us with any emails or the dates of calls made on your end, we would be happy to review them further. Our Accounts Receivable team has been actively reaching out via email and phone multiple times a week regarding your account status. We encourage you to respond to those communications or give us a call at your convenience, as we are dedicated to providing you with the best possible service.
  Regarding your ownership at the resort, we want to clarify that there are no additional costs associated with staying during your owners' week. However, please note that exchanges 

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22490113
  
  I am rejecting this response because: 
  On or around the below dates:
  10.01.2024-email to ************************************************************** ******* ********
  10.02.2024-received response from ******* ********
  10.14.2024-emailed a response to **************************************************************
  10.16.2024-received response from *******
  10.24.2024-received email from *********************************************************** denying assistance to help return the timeshare.
  
  Regards,
  
  ******* **********

  

  Business Response

  Date: 11/01/2024

  Hello Mr.& Ms. ******************** you for taking the time to share your feedback with us. We appreciate your input and are here to assist you.
  We noticed that we have not yet received any communication from you regarding your concerns. If you could provide us with any emails or the dates of calls made on your end, we would be happy to review them further. Our Accounts Receivable team has been actively reaching out via email and phone multiple times a week regarding your account status. We encourage you to respond to those communications or give us a call at your convenience, as we are dedicated to providing you with the best possible service.
  Regarding your ownership at the resort, we want to clarify that there are no additional costs associated with staying during your owners' week. However, please note that exchanges back to our properties may incur a small fee. Additionally,exchanges through ********************** may involve fees that vary based on the resort and the exchange company's policies. Unfortunately, we do not have control over these fees, but all costs are disclosed at the time of booking for your review.
  We take pride in Grand Colorado on Peak 8, which holds the highest rating within the exchange network and has received multiple awards for our accommodations. We believe that characterizing our offerings as subpar does not accurately reflect the quality we provide.
  Thank you for your understanding, and we look forward to assisting you further.

  

  Business Response

  Date: 11/04/2024

  Dear *** and Ms. ******************** you for sharing the details of your emails and our previous responses.
  I understand your concerns regarding your contract and existing loan. Unfortunately, as we currently do not have a buyback, resale, or deed-back program in place, we are unable to simply cancel your contract.
  However, we would like to extend the support of our award-winning Owner Support specialists, who are eager to assist you with any questions or needs related to reservations, exchanges, and rentals.
  Please let us know how we can help you further.

  Customer Answer

  Date: 11/05/2024

  Complaint: 22490113
  
  I am rejecting this response because: You dont understand our concerns and are ignoring the facts. Despite you not having a buyback, resale, or deed-back program in place, something must be done. We are not interested in reservations. We are not interested in maintaining this membership. We are requesting a full refund of what we have paid to you, as well as the membership being closed. We were lied to at the time of purchase and this membership does not live up to the verbal representations that we were given. Those statements should have been accurately represented in the contract documents that we were provided. We assumed that this would be the case and unfortunately, we were misled. We understand that things happen, that is why we are giving you the opportunity to make this right. It is not our fault that your representations lied to us. It is not our fault that you do not have a program or policy in place to assist in situations such as ours. You not having these things does not negate the facts. Please get our account in front of someone who has the authority to get this matter resolved. The existing loan needs to be null and void. We entered this agreement based on what we were told. What we were told were lies. We will return it to you and you can resale it to someone else, the RIGHT WAY.
  
  Regards,
  
  ******* **********

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one week timeshare during the winter prime season at the Grand Colorado on Peak 8. Several weeks ago I tried to schedule my week and they told me to call back in a couple of weeks because nothing was available. She acknowledged that I was entitled to my week during the winter prime season. Today I called back and a different *** told me that there was no availability and that I lost my right to my week during the winter prime season. This is a clear breach of contract. Please contact me an honor our contract.**** ****** ******** Kuninari **********

  

  Business Response

  Date: 10/25/2024

  Hello Mr. **************** you for taking the time to leave your feedback.
  Our records indicate that you have now booked a Winter prime week for 2025.
  Please let us know if you have any questions or need further assistance.

• Initial Complaint

  Date:10/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22455610
  
  I am rejecting this response because instead of addressing our concerns, it seems Breckenridge is simply sweeping the issues under the rug, creating an illusion that everything is fine. We are not seeking assistance with booking anymore; we have moved past that point. We simply wish to part ways and rid ourselves of the headache that this timeshare has become. We hope you understand our position and take our complaints, both here and in private, seriously. We do not intend to be rude or abrupt - we simply want a resolution that works for our family which is a complete cancellation. 
  
  Regards,
  
  ***** *****g costs have compounded our hardship. We are paying a third-party loan for the timeshare, alongside rising maintenance fees for a property we rarely use, as we do not benefit from a ski resort ownership. Furthermore, the fees associated with ********************** have only added to our financial strain, as we must pay to utilize our points, which effectively negates any perceived benefits. It is disheartening to realize that instead of enhancing our family vacations, our timeshare has become a source of stress and conflict. We have not enjoyed a stay at the property since our purchase, and it has become increasingly clear that we would benefit from relinquishing ownership entirely. We hope that Breckenridge Grand Vacations takes responsibility for the misleading information provided during the sales process and to assist in our efforts to exit this contract without further financial burden.

  

  Business Response

  Date: 10/25/2024

  Hello Mr. *************** you for taking the time to share your feedback. We are dedicated to helping you make the most of your ownership experience.
  Our records indicate that you hold Summer ***** ownership for odd years. Since your purchase in 2022, you have had eligible booking opportunities for 2023, 2025, 2027, and beyond. We noticed that you successfully exchanged your week in 2023, but we have not yet secured a reservation for 2025.
  We would greatly appreciate the chance to discuss your reservation options for 2025 and to ensure you are fully informed about how to maximize the value of your ownership. To assist you, I have attached a brief guide outlining strategies for making the most of your benefits.
  We believe that with the right support, we can help you explore various opportunities, including bonus time, day use, exchanges,rentals, and other perks associated with your ownership.
  Please feel free to reach out at your earliest convenience,as we look forward to assisting you further.

  

  Business Response

  Date: 10/30/2024

  Hello Mr. *************** you for your communication and the opportunity to assist you today.
  We will have a management team member contact you within the next 24 hours.

  Customer Answer

  Date: 11/02/2024

  Complaint: 22455610
  
  
  Thank you for reaching out and addressing our concerns. While we appreciate your offer to assist with resale options, our sole interest lies in canceling the membership. We wish to discuss the 2025 fee, as we hope to part ways without incurring additional costs. Could we find a way to conclude this matter amicably? We look forward to your response.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Colorado Grand Vacation Breckenridge Peak 8 Timeshare cancellation.Fraud in the inducement occurs.we was on vacation long weekend week in Breckenridge, We was stay hotel *********** Breckenridge. They offer us to tour Grand Vacation Breckenridge Peak 8 , Honestly We have no idea about Timeshare it was really new thing for us , They offer us one week in fall season every year and we need to pay $23990.00 total one time payment and we paid $3599.00 down payment, and ask them we will pay off whole amount after two months , we dont need to apply for loan. They give us 2nd November 2024 to pay off rest off amount. But they ask us nicely to sign papers just for formality than we analzed they did Fraud in the inducement with us . They was nicely talked and we believe them and signed the papers. . Before that the broker and his name was ***** ***** and ***** ******* (Contract **************************************** told us we have month to finalized everything. We believe we have one month to cancel or keep it continue. But we notice we read documents it was only five days to cancel and we calculate according US law 5 Business days and sent cancellation letter by email on 09/09/24 our signing date was 09/02/2024 , but they replied email that we are outside of the recission period documents do not allow for a cancellation.We request them many time emailed called Please cancel our contract but they dont understand and force us to take legal action or pay off loan. We have no idea about what loan they ask us sign paper for formality. And we have sent cancellation letter within 5 business but they include Saturday , Sunday and holiday.We dont want they put us trouble and punish us without any reason. We did nothing wrong.we need help for this issue. Thanks

  

  Business Response

  Date: 09/26/2024

  Hello,

  Thank you for your feedback.
  To clarify our policy, unless the unit is paid in full at the point of sale, we require all purchasers to sign loan documents. This practice is in place to legally protect us in the event that the purchaser does not fulfill their payment obligations before the first payment date. However,you do have the option to pay the full balance before your first payment date,which allows for an interest-free payoff, therefore eliminating the need for the loan.
  Our contract stipulates the following regarding your rights:
  "In accordance with Colorado Revised Statutes, the purchaser has the right to rescind the contract, with or without cause, at the purchasers sole option. This can be done by electronic means, telegram, mail,or hand delivery at any time within five (5) calendar days following the date of signing this contract by both parties. A request for rescission shall be considered made if sent by mail (as indicated by the postmark), by email, or by hand delivery to Grand Colorado on Peak 8s place of business. This right of rescission cannot be waived."
  We are dedicated to providing you with the highest quality vacation experiences for many years to come. If you have any further questions or need assistance, please feel free to reach out.

• Initial Complaint

  Date:08/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were enticed to attend a timeshare presentation by the promise of a free weekend in Breckenridge, Colorado. The presentation focused heavily on the ease of ownership and the benefits of becoming a timeshare owner. However, there was little discussion about the significant financial obligations, especially the annual "***************," that come with ownership. We were also misled by the promise of "vacation cards" for our seven children, which played a pivotal role in our decision-making process.Following our purchase, we quickly realized the financial strain caused by the high annual dues. During the presentation, my wife and I were not sufficiently warned about these ongoing costs. Due to health issues, we have been unable to use the timeshare. My wife developed significant physical health problems related to the high altitude of Breckenridge, and I have had multiple surgeries that have restricted my sports activities.Given these circumstances, we seek to deed back the timeshare to Breckenridge Grand Vacation to relieve us of this financial and emotional burden.

  

  Business Response

  Date: 08/22/2024

  Hello ******************,
  Thank you for taking the time to write to us today.
  We appreciate your ten years of ownership and hope you and your family have enjoyed your stays at our family of resorts.
  We would be happy to add any of your children who are over the age of 21 to your ownership. We can see that ******* and ********************* already have the privileges of your ownership.
  We understand you and your wife's health concerns and wish you both the best moving forward.
  Breckenridge Grand Vacations doesnt have a deed back,resale, or buyback program in place. We would be happy to assist you with moving on from your ownership via the 3rd party resale market.Please contact our Accounts Receivable team at ********************** for a list of viable 3rd party resale options. If you would prefer to transfer the ownership to a friend or family member, our Contracts team would assist you with that as well.