Complaints

This profile includes complaints for Breckenridge Grand Vacations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Breckenridge Grand Vacations, LLC

  100 S Main St Breckenridge, CO 80424

  
• 

  Peak 8, LLC

  1627 Ski Hill Rd. Breckenridge, CO 80424

  
• 

  BGV Marketing Services - Breckenridge Grand Vacations

  15334 E Hinsdale Cir Ste 1A Centennial, CO 80112

• 

  Grand Timber Lodge

  75 Snowflake Dr Breckenridge, CO 80424

  
• 

  Grand Lodge on Peak 7

  1979 Ski Hill Rd Breckenridge, CO 80424

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 7 years ago, after retiring from ********** ******** ******** after 33 years, I had to cash in or move my small retirement fund. I chose to look into Breckenridge Grand Vacations opportunities since we enjoyed spending time there. **** & I decided to look at this timeshare. After meeting with the first salesmen and being unsure, they brought out another. It felt like buying a car. Them saying “here is what we can do for you now, but if you wait prices will go up”. Since he told us this would be a good investment, we could write off our yearly HOA, we could rent it out & we could use it at discounted daily rates since we were owners, we decided to go ahead with this. This was a terrible mistake.
  
  We were not able to use the timeshare as we had reserved some time, due to a medical issue with me & then Covid for 2+ years. Additionally, we thought they would rent our time to someone else, as we were told initially, this did not happen for the full week. So we lost $ on those 2 times. We weren't even able to use our timeshare at the discounted price as “Owners”. We had to pay full price like everybody else. Our children have not been able to utilize it as we had hoped so. We thought if we upgraded to a 1 bedroom, they would be able to enjoy it. We were under the impression they could use it at discounted rates as well and that was not the case. The yearly HOA amount has gone up and it is not tax deductible as we were told. It is not a financial investment. It is a financial sinkhole. This is about $4000 per year to continue and we do not feel good about being lied to, coerced into this and feel like we have been taken advantage of. We want out.

  

  Business Response

  Date: 10/10/2022

  Hello *** and ****,
  Thank you for taking the
  time to leave your feedback.
  We sincerely hope you are enjoying
  your retirement.
  The best options for utilizing Day Use
  and Bonus Time would be to contact our team in Owner Support directly at
  877-********* or by visiting your owners only web portal at www.bgvgrandcentral.com.
  We are confident that we can assist
  you with getting the full value out of your ownership moving forward if you are
  willing to work with us to better understand the nuances of ownership.
  Breckenridge Grand Vacation employees
  a team of Owner Support Specialists, as well as a team of Exchange Support
  Liaisons to assist you and other owners with getting the most value out of
  ownership. We are here to help, and we look forward to speaking with you in the
  future.
  The best
  information we can provide on what is tax deductible, is to suggest speaking with
  a tax professional. Mortgage interest, HOA dues and property taxes are three
  things we would suggest mentioning.
  If you would
  still like to move on from your ownership, our Accounts Receivable team would
  be happy to provide you with a list of viable 3rd party resale
  options. They can be reached at 888-******** Ext. ****. 

  

  Business Response

  Date: 02/15/2023

  Hello Mr. ********* and Ms. *****,

  Thank you for taking the time to write a letter and the opportunity to assist you.

  We find it perplexing that you would say we refused to be of assistance. We have provided you with your options to move on from your ownership on multiple occasions. We have also offered to assist you with maximizing your ownership. As previously mentioned, Breckenridge Grand Vacations does not have, nor do we anticipate creating a deed back program.

  Besides a contract cancellation, please let us know what we can do to assist you further. 

• Initial Complaint

  Date:10/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  

  Dear Better Business Bureau, 

  
  

  We have looked over the response that Breckenridge Grand Vacations has sent over. We need for this company to understand that we do not want assistance into using our timeshare. We want assistance in getting out of our timeshare agreement. They stated they are confident that they can turn our ownership around so we can maximize it. It seems as if they’re trying to sell us a dream just like they did during the presentation. We aren’t interested in keeping this timeshare we don’t believe that we could maximize anything from this investment which is why we want to be released from this. We’ve expressed to this company how the timeshare has become a financial burden on our family. They seem to not care because they continue to deny us and try to lead us into keeping the timeshare. They even provide us useless resources to make us think they are trying to help us but they aren’t. They are putting the responsibility to get rid of our timeshare on us but we invested money to our timeshare and this company so why do we have to go through the hassle of getting rid of it? No one wants a timeshare at all. It’s so bad to the point people are selling them for $1. So we want to say again that we want this timeshare canceled! We do not want to keep this timeshare and for the money that’s been given to this company, they should be taking the timeshare back. 

  
  

  Thank you, 

  ***** ***** and ********* ******** 

  
  
  
  

  g. They continue to help us and they deny cancel our timeshare. They are putting the responsibilities on us to get rid of it when it was them that sold it to us. This is very upsetting because we don’t want anyone to go through what we’re going through. Why would we sell them something that is worthless and takes your money? It’s nopt fair on other people which is why we reached out to them to get our of it. We’re frustrated that this company is treating us this way when we’ve invested money into something we never used. Please help us with this matter as soon as possible. Thank you and have a great day!
  
  
  
  
  
  Sincerely, ***** ***** *** ********* ********

  

  Business Response

  Date: 10/07/2022

  Hello Mr.
  ***** and Ms. ********,
  Thank you
  for taking the time to provide your feedback.
  We are
  sorry to hear our ownership has not lived up to your expectations. We would
  appreciate the opportunity to turn your ownership around and assist you with
  maximizing your ownership.
  Attached
  you will find a helpful guide to get you the most value of your ownership.
  Our team is eager to assist you with
  better understanding your options for using your ownership week on each even
  year of the calendar, as well as the many other benefits that come with
  ownership at the Grand Colorado on Peak 8. We are confident that we can assist
  you with getting the full value out of your ownership moving forward, if you
  are willing to work with us to better understand the nuances of ownership.
  We also suggest putting your unit up
  for rent if you decide to not use it each year. You can use the income to pay
  your dues to help alleviate your financial situation.
  If you are still looking to move on
  from your ownership, our Accounts Receivable team would be happy to provide you
  with a list of viable 3rd party resale options. They can be reached
  at 888********* **** ***** 

  

  Business Response

  Date: 10/21/2022

  Hello Mr. ***** and Ms.
  ********,
  Thank you for taking the
  time to leave your feedback.
  As previously mentioned,
  Breckenridge Grand Vacations doesn’t have a deed back, buy back or resale program.
  If you would like a list of
  viable resale options please contact our Accounts Receivable team at
  888-******** **** ****

  Customer Answer

  Date: 10/28/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:This is upsetting that this company will continue to not help us when we bought the timeshare from them. It's sad that this company ignores its actions but keeps owners miserable by keeping the timeshare. Your salesmen gave us false information to get us to purchase the timeshare and have us stuck in this burden. We're paying $850+ for maintenance fees when we're not using the timeshare. What are the maintenance fees going toward if we're not using it? We work very hard for the money we earn and we do not want to continue throwing away our funds for this timeshare. This timeshare hasn't been used in 5 years and we can go on multiple vacations for the same amount of money to use the timeshare one time. It doesn't make sense we are suffering while you're receiving our money. We see this to be so unfair and we will not continue to let you do this to us. We want this timeshare canceled now and we don't want to sell this timeshare to anyone because we don't want them to go through what we are going through. The money that we've given you it's only right for you to help us. It's not our responsibility when we bought it from you. We want this done as soon as possible. 
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:

  I do not accept this response from this company. I was told I was entering into a great investment. This was a lie, as I am now stuck with this financial burden. I have not been able to sell or even give this away on my own. If Breckenridge is so confident this will easily sell, then they can take it back from me and do so on their end. Have someone reach out to me with this process. 
  
  
  Regards,
  ******** ****

  o separate myself from this membership completely.

  

  Business Response

  Date: 09/09/2022

  Hello Ms. ****,
  Thank you for taking the time to leave your feedback.
  The main investment in purchasing at Grand Timber Lodge is
  the savings on high quality future vacations.
  Breckenridge Grand Vacations doesn’t have a deed back, resale
  or buyback program. What we can offer is viable 3rd party resale
  options to assist you with selling your unit(s). We have seen over 250 3rd party resales within the past 12 months so we are confident you can sell your
  unit(s).
  We also suggest renting your units while they are listed to
  generate additional income. 

  

  Business Response

  Date: 09/23/2022

  Hello Ms. ****,

  Thank you for taking the time to leave your feed back.

  Our Accounts Receivable team would be happy to provide you with a list of viable 3rd party resale options. Please contact them at 888-******** Ext. *****

   

  Customer Answer

  Date: 10/04/2022

  ***** ***** ***** *** ******* ********** ************************
  ********* **** **** *******************
  *** ************************ ************************
  ***** *** ** ***** **** **
  ******** ********* ** * ********

  This is the response I continue to see from this company. Selling a timeshare online is not easy. I have been a loyal owner of this company for many years now. I am now the sole owner of this contract and the only one financially responsible for these payments. I cannot continue to make these payments for years while I list my timeshare for sale. Breckenridge verbally sold this to me as an investment. I deserve to have them take this off my hands so they can sell this on their own. 
  
  ******** ****

  

  Business Response

  Date: 10/07/2022

  Hello Ms. ****,
  Thank you for taking the
  time to leave your feedback.
  We have seen over 300 3rd party resales within the past year so we are confident this is a viable option.
  We also suggest reaching out to friends and family to see if they’re interested
  in purchasing or taking over your ownership.
  Many owners have utilized
  our rental program to generate income while waiting for the unit to be sold.
  Breckenridge Grand Vacations
  doesn’t have a deed back, resale or buyback program in place.  

  Customer Answer

  Date: 10/17/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have gone back and forth now with Breckenridge for too long now. My life circumstances have drastically changed since I signed my contract and this needs to be something this company cares about. Expectations need to be made for owners in specific circumstances. I cannot sell this timeshare on my own. Breckenridge needs to take accountability for the fact that I was told this was an investment. This is not an investment in any way and it should never have been verbally sold to me as such. I am willing to work with Breckenridge but cannot sell this on my own. I am willing to meet them to an agreement but, accountability needs to be made on their end. 
  
  
  Regards,
  
  
  
  ******** ****

• Initial Complaint

  Date:08/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We would suggest you avoid getting involved with this company. We have been misled about the benefits of this timeshare, and we would hate to see anyone else inherit the same problems. We have tried to escape this mistake, but we can't seem to get the help we need from anyone at the timeshare. We have never been able to experience the timeshare the way the representative explained it to us. We are drowning in the fees to pay for it. We were told it was a great investment that would pay for itself. We are still trying to find the value in the purchase. We have been trying for the last year to get someone to contact us to try and resolve the many issues we have with them and we have yet to get help. We want nothing else to do with this company. We would like to be released from this timeshare as soon as possible. - ******* *** ***** ********

  

  Business Response

  Date: 08/30/2022

  Hello Mr. & Ms.
  ********,
  Thank you for taking the
  time to provide your feedback.
  Attached you will find some
  valuable information to maximize your ownership.
  Breckenridge Grand Vacations
  has provided 3rd party resale options on 1/14/19, 11/14/19, 1/21/21,
  4/14/21, 5/12/21, & 5/27/21. 

• Initial Complaint

  Date:08/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  
  ****** * ***** *******

  The promotional material provided by GTL states we will build valuable equity (5)freeze out future inflation (3) however maintenance rates go up every year. We have tried to sell the property as they suggest but have found that there is no market for resales of this property.  We feel that we have been decived and given false information just to get us to purchase a property. 

   

  

  Business Response

  Date: 08/15/2022

  Hello Mr. & Ms. *******,

  Thank you for taking the time to leave your feedback. 

  Breckenridge Grand Vacations doesn't have a deed back, buyback or resale program. The 3rd party resale options previously provided are your best options to move on from your ownership. 

  Please let us know if we can assist you further. 

  

  Business Response

  Date: 08/17/2022

  Hello Mr. & Ms. *******,

  Thank you for your prompt response. 

  As we are seeing at this current time, inflation is increasing the cost of nightly stays within Breckenridge. With your ownership not only do you get your owners week, but also discounted stays (bonus time). This is what was referenced in the promotional material. 

  We have seen over 250 3rd party resales within the past year so we are confident that is a viable option. 

  You can contact our Accounts Receivable team for a list of 3rd party resale options at 888-******** **** **** 

  Customer Answer

  Date: 08/17/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  
  ****** * ***** *******

  This response is not acceptable. Your company is merely passing the buck. We do not want to list our timeshare that is why we have tried working directly with Breckenridge. Referring us to a third party company is not the solution to our issue. We do not want the timeshare and your company sold this to us, so we would prefer to work with your company to release us from this timeshare.
  
  
  Regards,
  *** *******

  

  Business Response

  Date: 09/02/2022

  Hello Mr. & Ms. *******,

  We appreciate your response. Breckenridge Grand Vacations doesn't have nor do we anticipate having a buyback, resale or deed back program. We have provided you with viable resale options and offered to assist with getting maximum value from your ownership. 

  Please let us know if you have any questions or if we can provide further assistance.    

  Customer Answer

  Date: 09/07/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:BGV doesn’t seem to want to own the problem of their properties having no value as noted in their promotional material that they would. I have listed my timeshare with one of the suggested realtors for over a year at $ 1500 and have had zero interest not even any offers at a lower price. 
  
  We purchased in good faith as the sales agent and advertising brochure indicated our property would increase in value as people always wanted to buy in Breckinridge so we could sell at any time. Now we find that even BGV is not interested only in selling new products. 
  
  
  Regards,
  
  
  
  ****** * ***** *******