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Business Profile

Garbage Removal

Best Cleaner Disposal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Best Cleaner Disposal's headquarters and its corporate-owned locations. To view all corporate locations, see

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Best Cleaner Disposal has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This trash company has not picked up my trash for at least 8 different times. I call every single time and get excuses. The last time they said they are going to start taking pictures proving my trash is not out there. I said fine. Still no trash pickup and no pictures because my trash is put out there the night before. They won't come get it. They say next week meaning I have to pay for no service. This is theft. I paid. They delivered no service. I want a refund for the weeks I did not receive service. They can even credit my account for 2 months. Their customer service *** is so rude!!

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company routinely charged me for services and did not deliver. When I called and left voicemails, they were not returned. It was only when I threatened to file fraud charges through my bank that they returned my calls. I immediately cancelled my service as soon I received a return phone call. Then, I received a bill for the next 3 months of service. When I called to ask about it, I was told not to worry about it and hung up on repeatedly, including by a manager named ****. 10/10 I would like to warn everyone not to use this company.

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Best Cleaner Disposal was the trash collector for my now deceased mother-in-law. I am *****************, acting on her behalf. She was 83 when this began to occur. The ************** took over trash collecting and she went with them but Best Cleaner continued to charge her. So far no problem. I called and it took 9 calls to finally get someone but they looked at the logs and agreed there was a problem. I was told a check was sent three weeks ago but it has not arrived. I have placed around five calls now to them, and I never get to talk to a person, where early on I always got someone. I leave messages but get no call back. I am beginning to think this is a bad business. The money is not that much, I really don't even care but I do hate businesses that prey on older people. The address where the collections were taking place was **********************************************************. The account was in the name of *****************, though his wife, ******* who survived his was the resident. The account number was *****. I have offered to go and pick up a check. As far as I know, they have never looked to see if the check they claim to have cut has been cashed. With that information they could cut another. I would be happy to pick it up.

    Best Cleaner Disposal is NOT a BBB Accredited Business.

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