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Business Profile

Restaurants

Noodles & Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 6 at 10 PM I placed a deliberate order which I actually never received my actual order. The location was for ***************** ********* ***** for *****

    Business Response

    Date: 04/15/2024

    We will be reaching out to the guest via email to resolve. 

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacting this company since March 1st 2024. I went into my local restaurant on February 28th 2024 to redeem 350 rewards point set to expire on March 1st. When I went to do this through the app, they had already expired prematurely. I have sent about 10 emails and social media messages to get my points reinstated. I have been ignored for almost a month straight. I have not been back to any of my local restaurants because I refuse to reward incompetency with my hard earned money. I want a resolution. And I want it now.

    Business Response

    Date: 03/25/2024

    We have received this message and will be reaching out to the guest via email to resolve on our end. 

    Customer Answer

    Date: 03/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:02/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/22 I received the completely wrong order. There was no answer at the restaurant. ***************** was order

    Business Response

    Date: 02/26/2024

    We will be responding to resolve this with the guest via email on our end. 

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the date of 01/11/24 at 6:44pm I went to the Noodles & Company location located at ****************************************************************************I ordered chicken noodle soup and a baguette. The server asked if I was eating for here or to go. I stated for here. Within 10 minutes of ordering I received my soup and baguette. The server was very amazing and pleasant. However, when I received my soup in a single serve plastic bowl, I was immediately upset as scolding hot soup in single serve plastic is very toxic. I wondered if they made a mistake and asked the server why I received my soup in a plastic bowl when I said I was eating in the establishment. She said "we give everyone soup in these bowls even if it's for here". I looked around at everyone else in the establishment and realized she was accurate as everyone there was eating out of plastic bowls. This upset me more thinking about the amount of single use plastic that is thrown in the trash from this establishment. This was my first time eating at a noodles & company so I'm not sure if this is a company practice or just a location practice. I tried to leave feedback for noodles & company via a survey and was unsuccessful as they require a "survey number" field to fill out the survey that is not on the order receipt even though they say it should be on the receipt. In conclusion, my requests are that 1. This company needs to fix their receipts to contain the 20 digit survey code they require for feedback.2. They stop using single serve plastic bowls for people eating in the restaurant. Plastic, especially when heated is extremely toxic and does not decompose so is also toxic for the environment. The scale of use single use plastic at this company is really unnecessary. Thank you

    Business Response

    Date: 01/12/2024

    We will be reaching out to this guest via email on our end. 

  • Initial Complaint

    Date:12/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I buy about $50-60 worth of food per order from Noodles & Company in ********** 1-2 times a week. The past 3 times, there has been a hair in my food. I thought maybe the first 2 times were isolated incidents, but after the 3rd time I am coming here to express my concerns. My last order was on 12/21/2023 at 9:16pm. The order number was #***************** and I spent $56.67 there that day. The hair was in my BBQ chicken mac bowl.

    Business Response

    Date: 01/03/2024

    We will be reaching out and resolving this with the guest via our email. 

  • Initial Complaint

    Date:10/18/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $19.35 worth of food through the Noodles app for delivery and $10.75 worth was missing from my order. Noodles simply delegates the delivery to DoorDash, which makes it nearly impossible to rectify issues such as this. This is the most recent of similar delivery issues I have had with the Noodles app, which is why I am reporting it here. I am curious how much money they are stealing based on not delivering what they say they will and giving no options to pursue a refund other than to email corporate guest services.

    Business Response

    Date: 10/20/2023

    Hello, we will be sure to reach out to this guest and resolve this issue via email, thank you. 

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Extremely extremely extremely disappointed I went in on September 28 at around 8:35 in the morning ordered. My food went to go, serve myself my drink, and went to take a seat while I was getting prepared since I was on break no sign out there at all. The floor was completely wet. I went to go sit and fell completely on the floor. Feel free to watch the cameras from that day at that time and I absolutely want a callback because after that once I got my food as I was walking out, I slipped again did not fall this time around but I did slip twice on the way going out and the cash register girl saw and just turned around. You guys need to put **** signs that that it is wet because I could file a complete lawsuit about this because there was no signs indicating that it was wet and I sell once and slip twice on my way out! Feel free to watch the cameras you will see it all on there! Didnt even get to eat my food for my break because of the pain that my left levels in absolutely want to call back preferably after 330!

    Business Response

    Date: 09/29/2023

    We have reached out to the guest and will work with them to resolve this issue via our email. 

    Business Response

    Date: 09/29/2023

    We have reached out to the guest via *************************************** and will work with them to resolve this issue via our email. 

    Customer Answer

    Date: 10/06/2023

    Hello, I just wanna update you guys on this case I missed the deadline since I havent got a response since yesterday, but I want to update you with the fact that this has not been resolved and in fact, theyre actually saying the opposite which is at the floor was dry and theres no way that I could have fallen off the floor was dry so I would like to reopen the case if possible indicating that this has not been salt and after I responded to them tell them theres no way that I could have fell on dry floor they have not gotten back to me

    Business Response

    Date: 10/11/2023

    Our team has responded to the consumer asking additional questions of which they have not answered. This issue will be resolved once those answers are provided to our team.

    Customer Answer

    Date: 10/11/2023

     
    Complaint: 20669390

    I am rejecting this response because:
    After they sent the email saying that there was no way that I fell on that they can assure me that the floor was dry. I contacted the original person that emailed me telling them that that was ridiculous and they said that risk management would contact me again and havent heard back from them.
    Sincerely,

    *************************

    Business Response

    Date: 10/20/2023

    Hello, we have replied to the guest and asked that they respond to the questions asked of them by our *************** team. We have contacted them to resolve the issue as well as our *************** team. 

    Customer Answer

    Date: 10/20/2023

     
    Complaint: 20669390

    I am rejecting this response because:
    I never revived another message from risk management. Guest relations said to follow up with them because they where gonna send questions but I never got anymore messages from them!! Last email I got was from them telling me they can assure me I didnt fall 
    Sincerely,

    *************************

    Business Response

    Date: 10/24/2023

    We have nothing more to add to this conversation with the guest. They have our risk management team's email address should they choose to reach out again.

    Customer Answer

    Date: 10/24/2023

     
    Complaint: 20669390

    I am rejecting this response because: guest relations contacted me telling you that with management sent me another email with more questions and what happened and I have not received any other email update on the very first one that you sent me which I sent to guest relations to begin with

    Sincerely,

    *************************

    Business Response

    Date: 11/01/2023

    We have notified the guest that if they would like any further assistance around this situation, they will need to respond to the original email that they received from our *************** team providing them with answers to the questions that they were asked in that email. We can offer no further assistance unless they respond to the *************** team. 

    Customer Answer

    Date: 11/01/2023

     
    Complaint: 20669390

    I am rejecting this response because:
    I responded to risk management they told me that theres nothing they could do and they dont know what I want from them would like to further this with the bbb since they have both been no help 
    Sincerely,

    *************************

  • Initial Complaint

    Date:07/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today July 28th me and my coworkers visited noodles and company in ****** *********. ********* workers got sick after eating their pooping all night. As well as the tables were full of food tables were all dirty. Bathroom was horrible no toilet paper the floors were all black front of toilet had p*** on it as well as toilet seats. Staff was very rude unprofessional.

    Business Response

    Date: 07/31/2023

    Hi There! We have sent this guest an email from *************************************** to resolve this issue with them. Thanks.

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered at the Noodles and ** in the ************ ************ on numerous occasions. Frequently they will give you what is a small portion, for which there is different pricing, in the large container. I have complained about this many times. Usually I make them remake the order. The last time this happened someone contacted me and said they were going to refund the price of my order. That never happened. Today (7.14.23) I ordered from this location again with the same result. Small portion, doesn't even fill half of the container it comes in, at the large price. They are price gouging customers and not providing what we are paying for. Despite complaints to the company, it seems they are not concerned about this practice. They provide empty promises and never resolve the issue or even follow through on the promises they make. I don't want to order food and have to constantly argue with the business to provide what they are taking my money for.

    Business Response

    Date: 07/18/2023

    We responded to this guest via email on 7/18/2023 with clarification on the issue they are experiencing. We plan to resolve the issue there. Thanks!

  • Initial Complaint

    Date:07/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 2 2023 at 12:11 pm pst. I ordered a bowl of shrimp wonton noodles. There were no shrimps and the pork had gone bad.

    Business Response

    Date: 07/05/2023

    Hi There. It looks like this complaint was submitted for the wrong restaurant chain. We are Noodles & Company, and the included receipt is for Kyu. Please have this complaint removed from our business and reapplied to the correct business. Thanks!

Noodles & Company is NOT a BBB Accredited Business.

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