Complaints

This profile includes complaints for Crocs, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Crocs, Inc. has 10 locations, listed below.

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• 

  Crocs, Inc.

  500 Eldorado Blvd # 5 Broomfield, CO 80021

• 

  Crocs, Inc.

  13601 Via Varra Broomfield, CO 80020-9791

• 

  Crocs, Inc.

  29 Edgewater Ln Marion, MA 02738

• 

  Crocs, Inc.

  1000 Pat Nash Dr Unit 6.36 Branson, MO 65616-3597

• 

  Crocs, Inc.

  2200 Tanger Blvd Ste 730 Washington, PA 15301-7921

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a pair of pink fur lined crocs for my girlfriend on 12/01/22 and i received an email on 12/2/2022 at 12:18 am saying crocs have canceled my order. The shoes were 50$ all together. I still havent received my refund or received any explanation as to why my purchase was cancelled. my order number is 38564234CUS

  Business Response

  Date: 12/08/2022

  Dear Mekhi -

  Thank you for your feedback. The order was canceled due to the item being out of stock. We do apologize for any inconvenience caused. Kindly, contact our customer service via email at **************************************** or via phone at ************** and we would be happy to provide you with the same discount, so you can reorder on the same price. Please note, we have not charged for the canceled order, so there is no refund needed.

  Thank you,

  Crocs

• Initial Complaint

  Date:12/02/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on 11/23/22 Black friday deal plus got 15% off for new customer . Order has said being prepared. I received an email today from afterpay that crocs cancelled my order because they couldnt fill . I checked the website today and everything i ordered is available & my order still says being prepared. I cant get through to customer service at ******************** . Order #********CUS

  Business Response

  Date: 12/08/2022

  Dear ****** -

  Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. Currently, we are experiencing a high volume of holiday purchases and are doing our best to ensure everyone gets their gifts on time to celebrate! As per our records your package was shipped on the 05th of December. We do apologize for any inconvenience caused.

  
  Thank you,
  Crocs
  
  
  

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 11/18/22 and have yet to receive it. The items have not moved from the shipping facility since the 23rd and I believe they are lost. I have attempted contact to Crocs **************** on multiple occasions and multiple different ways and have yet to receive any kind of response. At this point I do not believe I will ever receive my order or a refund as they are absolutely impossible to reach even though they say a representative will be contact me shortly.

  Business Response

  Date: 12/08/2022

  Dear *******-

  Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. We do apologize for any inconvenience caused. As per our records you have been sent a replacement order.

  
  Thank you,
  Crocs
  
  

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 pairs of crocs on the 27th of November, they promised shipping in 3-5 days up to now my order is still being prepared. I feel like I was scammed; customer service is worthless, cancelation is impossible. Im wondering who do I report this organization to?! I regret not reading these comments before throwing away my money with this company! I just need my delivery urgently, as no one advised there would be delays when I was placing my order!! Order#********CCA

  Business Response

  Date: 12/08/2022

  Dear Romaine -

  Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. Currently, we are experiencing a high volume of holiday purchases and are doing our best to ensure everyone gets their gifts on time to celebrate! We do apologize for any inconvenience caused.

  
  Thank you,
  Crocs
  
  

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have talk to these people on several different occasion about my refund. They keep saying it has been processed and they have not refunded. My order had the wrong address on it. They claim the refund takes **** business days but it has been well past this. I want my money back now since I still dont have the product. I have asked for my refund without getting here but they are still not helping ORDER NUMBER: 37597378CUS ORDER DATE: Nov. 14, 2022 refund case number is:00582374

  Business Response

  Date: 12/08/2022

  Dear Takirah -

  Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. We do apologize for any inconvenience caused. We have reviewed your refund case and unfortunately, due to a system error, the refund was delayed. We have expedited the process and you will receive your funds in 2-5 business days.

  
  Thank you,
  Crocs
  
  
  

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstly, I ordered crocs on 11/21/2022. Then I told a family member of mine to order from there since there were many crocs, socks and jibbitz for really good prices. They ordered on 11/23/2022. They received a refund to their card stating that their order was canceled, not from crocs but from their bank. Even though they had money and crocs was the one to cancel the order, but they heard it from their bank and not from the source (crocs) directly on 11/29/2022. I was then nervous about my order considering it hadnt been shipped yet but still hopeful (because this was not my first time ordering from crocs as Ive been a loyal customer for years). However, today, 12/2/2022, I was told by afterpay, not crocs, that crocs had canceled my order as well and there was no email from crocs at all. I am extremely disappointed, especially considering the holidays coming up.

  Business Response

  Date: 12/08/2022

  Dear ******-

  Thank you for reaching out. We do apologize for any inconvenience caused. Kindly, provide us with your order number, so we can assist you further.

  Thank you,

  Crocs

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed 3 orders on November 23rd for a total of 9 pairs of crocs on sale. Today December 2nd I get refunds from afterpay and not a single email from crocs as to why. I also checked spam. I checked the site and most of the items are still available but no longer at the price I purchased them for. The prices are higher. The chat function to speak with someone is unavailable. The customer service number gives the busy signal. Im so upset as these were all Christmas gifts for my children and husband. So disappointed in this company.

  Business Response

  Date: 12/08/2022

  Dear Sareliz-

  Thank you for your feedback. Rest assured it has been escalated to the appropriate department for a review. As per our records, all of your packages was succesfully shipped on the 07th of December.

  Thank you,

  Crocs

  Customer Answer

  Date: 12/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:12/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pairs of shoes on 11/22/2022. My account has been charged. ************************************************** shipped, no one has answered my emails, their chats will not connect to live agents during business hours, their phone lines are busy, and they have not answered my messages on instagram. I tried solving this by seeing if my local store can fulfill my order (since they have the shoes and my size in stock) and I was told on the phone that they could not. My hand is broken and I'm needing these work shoes so that my partner doesn't have to continually tie my shoelaces. I would like these to be shipped immediately, or give me the power to grab them from my nearby crocs store. Or, refund and credit so I can buy needed shoes elsewhere.

  Customer Answer

  Date: 12/08/2022

  My order has finally shipped, but despite my numerous messages and BBB claim file I received no personal apology.  They sent me a generic form letter that did not apologize or even address even address their failure to reply to my numerous messages/emails/live chats/phone calls, as well as their failure to fill my order without being strong-armed.
  
  I guess the cited resolution at the time of this complaint resolved but at this point I would like additional compensation besides a "come back next time" coupon code.  I will never be ordering directly through Crocs.com again. I bet if I ordered through Amazon, they would have cared more about filling this.
  
  I ask that my claim be updated to also be seeking additional compensation for time spent to have them fill an order I paid for.
  
  I want this complaint still on their BBB company profile for future reference to other customers.
  
  -**********************;
  ************

  Business Response

  Date: 12/08/2022

  Dear *****-

  Thank you for reaching out and we do apologize for the delay. As per our records your package was successfully shipped on the 06th of December.

  Thank you,

  Crocs

  Customer Answer

  Date: 12/10/2022

   
  Complaint: 18513969
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18513969
  
  I am rejecting this response because: I am not asking to return the product in exchange for a refund, I would like compensation added to my original payment method for the time and labor spent forcing them to fulfill my order.
  
  It should also be noted that today- 18 days after my order, I am getting emails from crocs customer service people finally answering my emails pre-reaching out to the BBB and they are simply stating at this point that my package arrived (which, yes it did. But 18 days of nothing - dead silence - and my order not shipping until after I file with the BBB does not make me like the fact that I gave Crocs money).
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/26/2023

  Dear ***** -

  Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. As per our records your package was delivered on Thursday, December 08 at 2:25 P.M. We do apologize for any inconvenience caused.

  Thank you,

  Crocs

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I ordered some crocs on the 11/18/22 and I was told my crocs order was canceled and my crocs delivered this morning wondering if Im gonna be charged for this ??? And customer service was lacking

  Business Response

  Date: 12/02/2022

  Jaylon-

   

  I do see that your order was completed and delivered to you.  If the funds have not been captured when the order was shipped, we will not capture at any other time.

   

  Crocs

  Customer Answer

  Date: 12/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an order on 11/23 with delivery by 11/29. I have got no updates on my order nor can I get anyone on the phone to assist me. I've called a half of dozen times and also sent an email with no response. My order number is 37937923CUS.Thank you

  Business Response

  Date: 12/14/2022

  Dear ******** -

  Thank you for your feedback. Rest assured it has been escalated to the appropriate department for review. Currently, we are experiencing a high volume of holiday purchases and are doing our best to ensure everyone gets their gifts on time to celebrate! As per our records your package was shipped on the 06th of December. We do apologize for any inconvenience caused.

  Thank you,

  Crocs