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Business Profile

Retail Shoes

Crocs, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Crocs, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Crocs, Inc. has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Crocs, Inc.

      500 Eldorado Blvd # 5 Broomfield, CO 80021

    • Crocs, Inc.

      13601 Via Varra Broomfield, CO 80020-9791

    • Crocs

      125 Premium Outlet Drive Suite 125 Monroe, OH 45050

    • Crocs Inc

      1025 Outlet Center Dr STE 30 Smithfield, NC 27577-6033

    • Crocs, Inc.

      300 Tanger Blvd Ste 101A Branson, MO 65616-2461

    Customer Complaints Summary

    • 848 total complaints in the last 3 years.
    • 144 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 5 pairs of crocs yesterday for myself and my four daughters. There was a great sale on the site and so I got a pair for each of us which is not normally in my budget. Today I recieved an email stating that my order was cancelled with no explanation. I had already told the girls and they will be very dissapointed. I tried to chat w a representative and none are available. i would like the matter resolved quickly this is terrible service and very unprofessional for a global company.

      Business Response

      Date: 10/18/2022

      Dear ****~




      Thank you so much for reaching out, and I truly apologize about your experience.  However due to a technical error within the ordering platform, we had to cancel your order and you should have received a cancelled notification. This step was taken to expedite the authorization bring removed from your payment method.


      We recognize that we have lost your trust, please be assured that we are taking steps internally to correct this issue.  We apologize again and want to provide you with a special 30% Off & Free Shipping coupon for your next visit to our Crocs.com site.


      Coupon code:  CS30-N65AEF29734C


      Thank you
      Crocs

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of Crocs size C10 Blazing Orange Crocband Rainbow Band Clog on August 16 2022 for my son from an Authorized Retailer ************** SAINTE in ************* ******.The Crocs have split after less than two weeks of normal use. I have contacted Crocs **************** 5 separate times over a period of 6 weeks attempting to obtain a refund for the defective product per the warranty terms and conditions posted on the Crocs website.A single response was received after the initial contact, incorrectly informing me that a refund was impossible. I replied with a copy of the Crocs Terms and Conditions that state clearly that a refund can be issued when the Crocs are purchased through an authorized retailer. I also included photos of the defect and invoice from authorized retailer.All subsequent emails to Crocs **************** have been ignored.I would like to request a refund for the purchase of these defective Crocs and have requested several times an RMA from Crocs to return the product. As mentioned above, these requests have been ignored.The refund amount should be the purchase price plus applicable sales taxes as indicated on the invoice provided to Crocs ****************.Purchase price: $29.99 GST Tax 5%: $ **** QST Tax *****% $ **** Total Refund: $ *****

      Business Response

      Date: 10/07/2022

      *******-

      Can you please provide us with a copy of your receipt?

      Thank you

      Crocs

      Customer Answer

      Date: 10/07/2022

       
      Complaint: 18170292

      I am rejecting this response because:

      a copy of the invoice was attached to the initial complaint and is shown above. A copy of the invoice has also been sent to Crocs **************** by email on cour separate occasions. 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/4/2022, I purchased 3 Crocs at $15, for a total of around $53, including the shipping cost. As that was the prices listed at time of checkout However, my order was cancelled without any explanation later in the evening of that day. As a personal with limited income and to find a deal like this was great. So it was disheartening for the company to cancel my order without any explanation.

      Business Response

      Date: 10/07/2022

      Dear Nneka~

      Thank you so much for reaching out, and I truly apologize about your experience.  However due to a technical error within the ordering platform, we had to cancel your order and you should have received a cancelled notification. This step was taken to expedite the authorization bring removed from your payment method.

      We recognize that we have lost your trust, please be assured that we are taking steps internally to correct this issue.  We apologize again and want to provide you with a special 30% Off & Free Shipping coupon for your next visit to our Crocs.com site.

      Coupon code: CS30-M9FH3HM9E2O2

      Thank you
      Crocs

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made 2 purchases yesterday both were canceled and I didn't attempt to cancel my orders.

      Business Response

      Date: 10/07/2022

      Dear *******~

      **** you so much for reaching out, and I truly apologize about your experience.  However due to a technical error within the ordering platform, we had to cancel your order and you should have received a cancelled notification. This step was taken to expedite the authorization bring removed from your payment method.

      We recognize that we have lost your trust, please be assured that we are taking steps internally to correct this issue.  We apologize again and want to provide you with a special 30% Off & Free Shipping coupon for your next visit to our Crocs.com site.

      Coupon code:  CS30-9RYTYOYR7LVR

      Thank you
      Crocs

    • Initial Complaint

      Date:10/05/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 5 pairs of crocs on October 4th for my family. Order number 36686309CUS. Money was taken out from my account and just received an email saying my order was cancelled with no explanations as to why they cancelled it. They advertised a product at a certain price and I purchased it at that price and I have proof of exactly what I paid. I buy from crocs all the time, here in the US and when we go overseas and this is unacceptable for a big business to do this. I went back to purchase the same items and they are more then double in price now. I will be very hesitant to make future purchases from this business anymore.

      Business Response

      Date: 10/07/2022

      Dear Angelicca~

      Thank you so much for reaching out, and I truly apologize about your experience.  However due to a technical error within the ordering platform, we had to cancel your order and you should have received a cancelled notification. This step was taken to expedite the authorization bring removed from your payment method.

      We recognize that we have lost your trust, please be assured that we are taking steps internally to correct this issue.  We apologize again and want to provide you with a special 30% Off & Free Shipping coupon for your next visit to our Crocs.com site.

      Coupon code:  CS30-XIFCYR3TU3EG

      Thank you
      Crocs.

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on October 4, 2022 for over $50 and before the day was over I got sent 4 emails saying my order was cancelled. I was given no explanation and there is no processing refund. I would like my Crocs.

      Business Response

      Date: 10/07/2022

      Dear *****~

      Thank you so much for reaching out, and I truly apologize about your experience.  However due to a technical error within the ordering platform, we had to cancel your order and you should have received a cancelled notification. This step was taken to expedite the authorization bring removed from your payment method.

      We recognize that we have lost your trust, please be assured that we are taking steps internally to correct this issue.  We apologize again and want to provide you with a special 30% Off & Free Shipping coupon for your next visit to our Crocs.com site.

      Coupon code: CS30-RYHGWGNNRPXY

      Thank you
      Crocs

      Customer Answer

      Date: 10/07/2022

       
      Complaint: 18170152

      I am rejecting this response because: Although a coupon was given, I still have not received a refund and its been almost 4 days. 

      Sincerely,

      ***********************

      Business Response

      Date: 10/18/2022

      Sasha-

      Your order was cancelled, and we did not charge you.  You may still see a pending charge, but that will fall off as we did not charge you for the order.  It can take several says for that pending charge to fall off dependent on your bank.

      Crocs

    • Initial Complaint

      Date:10/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered shoes from the company who was running a promotion and they canceled my order with no explanation I order from this company all the time I will definitely be finding another shoe I like they have lost my and my associates business.

      Business Response

      Date: 10/07/2022



      Dear ******


      Thank you so much for reaching out, and I truly apologize about your experience.  However due to a technical error within the ordering platform, we had to cancel your order and you should have received a cancelled notification. This step was taken to expedite the authorization bring removed from your payment method.


      We recognize that we have lost your trust, please be assured that we are taking steps internally to correct this issue.  We apologize again and want to provide you with a special 30% Off & Free Shipping coupon for your next visit to our Crocs.com site.


      Coupon code: CS30-4ZA4QSYGP47D


      Thank you
      Crocs

    • Initial Complaint

      Date:10/05/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order was canceled and the price I had it for I will not be able to get again. Very frustrating as they were gifts for people. I would like to pay the amount I agreed upon and to receive the items that I had planned on purchasing.

      Business Response

      Date: 10/07/2022

      Dear *****~

      Thank you so much for reaching out, and I truly apologize about your experience.  However due to a technical error within the ordering platform, we had to cancel your order and you should have received a cancelled notification. This step was taken to expedite the authorization bring removed from your payment method.

      We recognize that we have lost your trust, please be assured that we are taking steps internally to correct this issue.  We apologize again and want to provide you with a special 30% Off & Free Shipping coupon for your next visit to our Crocs.com site.

      Coupon code: CS30-M9FH3HM9E2O2

      Thank you
      Crocs

    • Initial Complaint

      Date:10/05/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #********CUS I placed an order on 10/5 for three pairs of crocs and a charm. I checked out and received a confirmation immediately. Then overnight they cancelled my order. The items I ordered are still on the site. The crocs automatically applied a coupon code for a fantastic price. I am guessing this is why they cancelled. It is not my fault or problem if they had an IT issue. They need to honor their site pricing and own up to their mistake. I am asking the company to honor their pricing and send me my order. Thank you.

      Business Response

      Date: 10/07/2022

      Dear *********~

      Thank you so much for reaching out, and I truly apologize about your experience.  However due to a technical error within the ordering platform, we had to cancel your order and you should have received a cancelled notification. This step was taken to expedite the authorization bring removed from your payment method.

      We recognize that we have lost your trust, please be assured that we are taking steps internally to correct this issue.  We apologize again and want to provide you with a special 30% Off & Free Shipping coupon for your next visit to our Crocs.com site.

      Coupon code: CS30-TGK7ZOWFFP7E

      Thank you
      Crocs

      Customer Answer

      Date: 10/07/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:10/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 6 items (order #********CUS) on crocs.com on Tuesday 10/04/2022. Each item had a listed price of $15.00 on the site, for a subtotal of $90. The total with tax was $95.40. The order was cancelled later that day without explanation from the business. When trying to re-order the items, which remained in stock, the prices increased anywhere from $34.99 to $49.99. The business should honor the listed prices at the time of purchase, and deliver those items as ordered.

      Business Response

      Date: 10/07/2022


      Dear ****~




      Thank you so much for reaching out, and I truly apologize about your experience.  However due to a technical error within the ordering platform, we had to cancel your order and you should have received a cancelled notification. This step was taken to expedite the authorization bring removed from your payment method.


      We recognize that we have lost your trust, please be assured that we are taking steps internally to correct this issue.  We apologize again and want to provide you with a special 30% Off & Free Shipping coupon for your next visit to our Crocs.com site.


      Coupon code:  CS30-KNDRGG5GQANK


      Thank you
      Crocs

    Crocs, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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