Reviews

This profile includes reviews for Vail Resorts Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vail Resorts Management Company has 18 locations, listed below.

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  Vail Resorts Management Company

  390 Interlocken Cres Ste 1000 Broomfield, CO 80021-8056

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  Vail Resorts Management Company

  PO Box 8329 Breckenridge, CO 80424-8329

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  Vail Resorts Management Company

  Po Box 5808 Dillon, CO 80435-7997

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  Vail Mountain

  137 Benchmark Rd Avon, CO 81620

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  Keystone Resort

  22869 US Highway 6 Keystone, CO 80435

Review Details

• Review fromDrew W

  Date: 04/14/2023

  1 star
  Their "Epic Coverage" is a straight up lie/scam. The terms that I read when I purchased a 5 day pass said that you could refund any unused days. Come end of the season when I was only able to use 3/5 days (Mad River had no snow almost the entire season) they told me that "refunds can only be given within 24 hours of purchase. S**** ********** pricing, s**** **** buying Mad River Mountain, and s**** **** as a company.

• Review fromBrandon B

  Date: 03/28/2023

  1 star
  I purchased an epic pass that I was certain covered my area, ********... where **** is located. Later, it seemed like that was no longer the case. This happened to my friend's wife, which is why I looked into it in the first place, so probably not that uncommon of an issue. I was unable to see where I could use my pass by signing into my account online. How is that not the primary info provided? So I called. They couldn't find that information either. I went in a few circles, getting transferred back and forth, with mostly people that had literally the worst phone quality I've ever experienced. It sounded like they were in crowded helicopters. Long story short, they were unable to refund, upgrade, or help in any way despite the pass being completely unused. There are so many easy solutions to so many of these terrible issues. I will never buy another epic pass. I will pay double or triple on plain lift tickets to avoid this company.

• Review fromPeggy W

  Date: 03/28/2023

  1 star
  When you buy your ski passes from **** many months prior to ski season (last May) and get them in Nov and go to use them in March, you may not remember exactly what you purchased but printed on our passes is **** 4-DAY PASS. If you go their site right now and look up the benefits of an **** 4-DAY PASS, it lists the mountains that are included in that pass and *********, ** is one of them. My family of 4 planned our last-minute trip for Spring Break. We packed up our ski gear, drove 9 hours to UT, paid for lodging (through **** resorts), got into all our gear, went to get on the gondola and were told our passes did not include *********. I checked many times to see what the **** 4-DAY PASS included and everywhere it lists *********. We have had passes in the past and I am looking at 2 side by side right now. Our last pass does NOT say Epic 4-day pass, it says KEYSTONE ************* 4-PACK. Now way back when we bought this year's passes, we apparently purchased a LIMITED Epic 4-day pass which is actually also a Keystone ************* 4 pack BUT that is not what is printed on our passes now - hence the confusion!!! Yes, we made a mistake however WHY would **** Resorts not simply print either KEYSTONE ************* 4-PACK again on our pass or at the very least LIMITED Epic 4-Day Pass. However technically even if they did, you cannot find anything on their website that refers to a LIMITED Epic 4-day pass or what that means. The only place to see that is if you went to buy the pass again. Why would I look into buying a pass I already have?! Now even if we made this **** mistake, you'd think as customers for the past several years, **** resorts would figure out a way to help us out...update our pass, give a decent discount, SOMETHING! ANYTHING! but instead we were told if we wanted to ski *********, we'd have to pay $900 EACH per day!!! **** Resorts does NOT CARE ABOUT THEIR CUSTOMERS. Look at the many other reviews for proof.

• Review fromGrayson L

  Date: 03/21/2023

  1 star
  Claim to have a good refund policy if unable to use the pass but that is absolutely not the case. Terrible company with misleading advertising, will not be buying an Epic pass again.

• Review fromMichelle G

  Date: 02/02/2023

  1 star
  Wanted to upgrade pass from restricted to unrestricted. Submitted online request via their website on 01/31. Got an email response on 02/01 telling me to call their phone number so someone could help me with this. Called them at 3:00 on 02/01 and a woman confirmed that she was going to upgrade my pass, took my credit card and said she would send me a confirmation email. I wanted to upgrade two more passes, she asked for the names but no other information. At 4:00 I called back because I had no email confirmation or charge and was confused that she didnt need more info on the other passes. The guy I spoke to said they couldnt upgrade because the cut off was 01/31. That information was not posted online nor was it communicated to their own employees, two of which said on 02/01 that they could do it. He said I could buy day passes instead for a 20% discount.

• Review fromMichael B

  Date: 01/09/2023

  1 star
  Similar to others, the passes never come. Impossible to get any help. Prices change on whims. You have to call to stop the autorenew and that can be a huge hassle. The customer service is far from stellar. If you love to ski/board at their resorts and know exactly what you want it may work for you, but if you are doing it for the first time or wanting to try it out, spend the time to make sure you know what you want/need and see if it's worth it. They are little to no help and they seem not to care much about your experience.

• Review fromRichard H

  Date: 01/06/2023

  1 star
  I order passes previous years but this year is crazy. Ordered passes 16 Nov and 5 jan still nothing. **************** ***** and they just tell you we will mail them. Can't say when or anything. I ordered 2 months in advance so I don't have to stand in lines but looks like I will be. I emailed them several times and no reply. Logged on line nothing. No one can tell you anything just we will mail them. Might be last time using them. The customer services call center is completely incompetent. confirmed the names and shipping address multiple times with the agent and STILL Nothing almost 2 months later. I agree Why get a pass if you still have to stand in the long lines at the resort with everyone else?

• Review fromLynne M

  Date: 12/28/2022

  1 star
  If you happen to get your passes when you order them, then you will be happy. If there is a problem in getting your passes (paid in full of course), then the true agony begins. We ordered passes in October and 10 weeks later we still do not have them. I spoke with support services twice, sent multiple emails to **** resorts and had a live chat. One of our two passes was sent to the wrong address twice and the other one was never sent. The support services call center is completely incompetent. I could not reach anyone who was fluent in English. I confirmed the names and shipping address multiple times with the agent and STILL the wrong number of passes were sent to the wrong address. Why get a pass if you still have to stand in the long lines at the resort with everyone else? No compensation for this major inconvenience was ever offered.

• Review fromRachel R

  Date: 12/12/2022

  1 star
  Do not expect to get your ski pass in the mail, ever. I ordered mine 15 business days ago and it still has not shipped. I spent an hour on the phone with customer service, and they said they did not know why it had not shipped and could not say when it would. Kept referencing that it should have arrived in **** business days and that there may have been shipping vendor delays...

• Review fromFernando c

  Date: 12/06/2022

  1 star
  The online ordering process is terrible. After you provide all the information including credit card information you get an error message telling you to call the 800 number... You call and have to wait a long time to be assisted over a terrible call quality line. I could barely understand half what the guy was saying.Over the phone I was told to create an account online (which I tried unsuccessfully). They completed my order over the phone but I could only get the passes mailed to me if I created an account online and sent pictures of the whole family.I tried to create an account after the attendant instructed me to do so and got an error again... It said I already had one and should reset my password. The link to reset was never received. Then after some time my wife (different email address) got an email with the link. She tried to reset the password but got an error and instructions to call the 800 number (again...).Summary: terrible customer service and I'll need to wait in line at the resort to retrieve my passes on site...