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Customer Review Ratings
Average of 4 Customer Reviews
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Review fromEkta M
Date: 11/05/2024
1 starI have never had such a horrible horrible experience. My tire was slashed by someone and had to pay $450 out of pocket to get it replaced since it was a weekend and they are open only from Mon-friday. Monday when I called them for reimbursement, guess what this company does not cover if tire is slashed by someone. Like seriously? So am I supposed to be with my car 24*7 because hey the insurance company wont pay if someone slash your tire. ******** and waste of money would recommend people going to a local tire shop instead of this company's insurance who do not help when you actually need it.Review fromAndrea C
Date: 07/14/2023
1 starAndrea C
Date: 07/14/2023
Nobody answers the phone. I was caller number "1" for at least an hour and was disconnected at least 30 times in that time. I finally figured out that you have to press 4 for "Sales" to basically trick them into answering the phone, and when you finally do get someone, they provide HORRIBLE service. This policy covers NOTHING, and everyone blames everyone else (the service department, the dealership that sold the policy, Tripac, etc). They have no problem taking your money, but good luck getting anything covered.
Triple Protection Auto Care, Inc.
Date: 07/17/2023
Dear ****** / ***** -
We would like to address this compliant that you have also posted on our ****** Reviews. As noted in our response in ****** Reviews, we had recently changed the workflows in our phone system that *** have caused the delays in our teams ability to answer your call. We reviewed the logs and do not see a number that called in 30 times as you have indicated.
We pride ourselves with our Claims team and have received 5 star ratings from other customers. We want to address your claim and ask that you submit your claim via email to ********************************* and provide the following details:
- Customer Agreement Number
- Product/Coverage Purchases
- Description of Claim
- Attach any supporting documentation
Or you can call us directly at ************ and we will be happy to assist further.
We look forward to supporting you request,
*******
Review fromRalph C
Date: 05/04/2023
5 starsI think Tripac is a great warranty protection company Im very satisfied with their customers service **** and **** are a great asset to the company highly recommend this vompany for any tire and mechanical breakdown coverage ????????????????Review fromPilar L.
Date: 01/18/2023
1 starPilar L.
Date: 01/18/2023
I bought a wheel and tire package warranty from them and I put in a claim and it got denied because its a aftermarket tire but thats how I purchased the vehicle with those tires so why was the warranty offered to me if they werent going to cover it to begin with!!! Very disappointed and frustrating!!! They made me rate it if it was up to me I give them zero star!!!Triple Protection Auto Care, Inc.
Date: 01/19/2023
************** -Please provide us with your contact information so that we can review the details of the situation. In addition, please provide VIN or contract number.We look forward to speaking with you to resolve the situation.Best,*******
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