Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midas at *********, ******** location ******************************************** They charged me $100 upfront for the diagnostic test and said it would be applied towards my overall bill had I completed my work with them but would have been charged this regardless if I did not. So naturally when they told me I needed a new set of spark plugs and ignition wires I left my car with them to complete the work. My car was running again! This is good because I moved out to **************. I started having small issues accelerating but thought nothing of it as it is a *************************************************************** the following morning to a ********* next door to work so I could leave it there and walk to work. The only Midas locations in my new hometown were all permanently closed. ********* called me to inform me one of my ignition wires was not plugged in, instead it was laying across my exhaust and had burned through. I had them complete the work for me. This cost me another $370.03 that I absolutely DID NOT need to pay for since I had already paid to have this work done by an apparently negligent mechanic. I called the store to speak to the manager and again, I am not car expert, I ended up going back in to ********* to have the mechanics speak to this manager. Who then offered to reimburse me the $139.98 for the ignition wire but did not charge you for a diagnostics test so thats the best they would offer. I called corporate. 1 week later I still have not heard from anyone. When I called corporate to follow up on the case number I opened.While I continuously repeated how this work was JUST DONE and it should NOT have been the result of my check engine light. I would not have had to pay had the work at this shop been completed correctly the first time! NOT TO MENTION, not a single person had called me since I called a week ago but apparently the higher up management decided they would only pay back for the ignition wires.

  Business Response

  Date: 08/22/2023

   

  To whom it may concern.
  This complaint is NOT from ******. It is from ********* ********???
  The incompetence with your organization is astonishing. Please remove from ******* Midas.

   

   

  Midas at *********, ******** location **************************************. They charged me $100 upfront for the diagnostic test and said it would be applied towards my overall bill had I completed my work with them but would have been charged this regardless if I did not. So naturally when they told me I needed a new set of spark plugs and ignition wires I left my car with them to complete the work. My car was running again! This is good because I moved out to **************. I started having small issues accelerating but thought nothing of it as it is a *************************************************************** the following morning to a ********* next door to work so I could leave it there and walk to work. The only Midas locations in my new hometown were all permanently closed. ********* called me to inform me one of my ignition wires was not plugged in, instead it was laying across my exhaust and had burned through. I had them complete the work for me. This cost me another $370.03 that I absolutely DID NOT need to pay for since I had already paid to have this work done by an apparently negligent mechanic. I called the store to speak to the manager and again, I am not car expert, I ended up going back in to ********* to have the mechanics speak to this manager. Who then offered to reimburse me the $139.98 for the ignition wire but did not charge you for a diagnostics test so thats the best they would offer. I called corporate. 1 week later I still have not heard from anyone. When I called corporate to follow up on the case number I opened. While I continuously repeated how this work was JUST DONE and it should NOT have been the result of my check engine light. I would not have had to pay had the work at this shop been completed correctly the first time! NOT TO MENTION, not a single person had called me since I called a week ago but apparently the higher up management decided they would only pay back for the ignition wires.

  Business Response

  Date: 08/23/2023

  This is not our shop. We are at ************************************** not the ***** location. Please remove this from our shop and send to the correct location. 

  *******************

  Customer Answer

  Date: 08/24/2023

  Hello,
  
  The correct address is:
  
  ****************************************************************
  *************
  
  Thanks! 
  

  
  

  Business Response

  Date: 09/02/2023

  ************************* came to our shop on 05/31/23 , the car was badly misfiring , after the repair the car is driving with no misfire what so ever . and she traveled with the car across the country from Colorado to ************** , and after almost 2 and half months , she called us from a ********* shop claiming that the car is having same issue , and she claimed that the shop had to redo the spark plug and wires , after talking to the manager he said that is not true he had to replace only one wire and as we can see in their Diagnostic report , it says that one wire was left OFF LAYING ON THE EXHAUST MANIFOLD , if that was the case when the car left our shop it will misfire immediately and the customer would not be able able to do across the country trip  , Despite all this We offered the customer the refund for wire replacement cost , that she agreed to but changed her mind and decided to file a complaint  . Now after reviewing the report of the repair shop the  refund offer is not available , because there is ABSOLUTELY no way the car can runs fine for 2 and half months and made cross the country trip , all the wires were properly installed when the car left our Shop .

  Thank you .