Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered building with contract and because I did not use them for add one, they charged me a lot more for building and didnt include a lot of things.

  

  Business Response

  Date: 07/01/2025

  The customer asserts that ******************** "charged me a lot more for building and didn't include a lot of things."  Armstrong, however, charged only the amount set forth in the contract, and the customer even signed a Verification of Purchase Order certifying that the amount charged is accurate.  
  

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armstrong took the deposit, then doubled the cost of the building. I worked with their sales *** for 2 months to dial in a building. All questions answered and price approved. Then sent to finance to put down a deposit. The paper work sent over was asking to initial on a spec sheet and drawings. All that were wrong so I responded with all the issues on it. They responded not to worry, the project manager will adjust. This is just to get the deposit down. The sales *** then called reassuring that those papers don't matter and that he had all the correct info that we worked on. Just to sign s owe can get the deposit in and the project manager will have the correct info. Bit concerning but I need to follow their process. Project manager then realizes the errors and that the building spec'd out on the deposit form wouldn't even be a building they could warranty. Errors like a beam cutting through the door opening, or the framing/girts not able to hold the insulation. She then got the building right to our original specs and how it needed to be built for safety and warranty. Problem is that the agreed upon price of $180,449 is now going to cost $344,096 for the exact same building we designed out. We went back and forth and they were willing to credit back a bit of it but still left us at $109,000 over the original. All of the communications and designs where shared with their team and was decided that the cost of the errors were just too high to build the building needed. I then asked for a refund of the deposit to move on. They had a Lawyer contact me saying the cost to refund the deposit was too much and they were not going to do that either. My guess is that they are in a financial struggle and do not have the money to return. Currently they options they have given are to pay the remining balance on the $180k for a building that will not work and they will not warranty, or walk away from the $34k deposit.

  

  Business Response

  Date: 03/21/2025

  Please see the attached response.

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23024312
  
  I am rejecting this response because: After the initial claim was made to the BBB, we were sent a letter from Armstrong legal counsel to remove our ****** review and to reply to the BBB that our situation was handled to our satisfaction. That if we did not do both, Armstrong would take further legal action. This came a few days after the initial letter from their legal counsel that stated we would not get a refund and if we wanted to mover forward, we would have to accept the additional costs. We were forced to hire our own legal advisor to help work through this. The response from Armstrong to the BBB includes false statements and still does not address the issues. Nor has anything been addressed during this time with the legal counsel to correct the situation. 
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 04/09/2025

  Please see the attached respsonse.

  Customer Answer

  Date: 04/20/2025

  Hello,

  I need to reopen this complaint as this has not been addressed. The company did send a letter that they would refund the money, but then when our legal team sent over the paper work, they have not responded. Until this is address and completed, I would like to respond with unsatisfactory.

  Thank you

   

  **** ****

  Northern Colorado Marine

  ************

  Customer Answer

  Date: 04/25/2025

  I need to update my comments on asking this to be reopened. I miss spoke and need to have the response updated to be a more clear statement.  The claim is still currently being addressed. The company did send a letter that they would refund the money, Also stated that they would be out of office so the response would be delayed. Until this claim is completed, I would like to keep this open.

  The word used unsatisfactory, was in understanding that there were 2 options for the BBB to classify a claim, satisfied and unsatisfied. We are currently in the process to be satisfied so fell in neither category to keep the claim open. Sorry for the confusion but I do need to have this updated.

  Thank you

  

  Business Response

  Date: 04/29/2025

  The customer's request to reopen the complaint was submitted the same day his attorney sent his proposal to Armstrong.  It is not reasonable to expect a response the same day, and the customer's attorney had agreed to ********************'s suggestion that it would respond to the proposal this week.  Armstrong submitted its response to the customer's attorney when it promised it would and is awaiting the attorney's reply.

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. With legal support we have come to an agreement.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Armstrong for a quote on a metal building and paid my deposit and was going through the process and then when all the hidden fees were revealed and how they wouldnt even unload materials and I would have to rent equipment just to receive materials I decided to find a better option as we were still at a stage of design and nothing had been made or been ready to ship and they refuse to refund any of the 10k I paid and then proceeded to say I owe them another 2300 in damages

  

  Business Response

  Date: 03/14/2025

  Please see the attached response.

• Initial Complaint

  Date:08/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/12/2024, After speaking at length on the phone with an Armstrong steel sales representative, I signed a contract and paid a deposit on a building that was supposed to cost a total of roughly $25,000, with everything needed down to nuts and bolts. The deposit was roughly $6,500, then on to a project manager who proceeded to tell me my project would not be the building I had asked for, as it would be over $50,000, to have the engineering done for that specific building (Tudor style roof). I was immediately told I would not be able to get my deposit back and so I went on trying to work with my project manager to design the building. After only a short time I was told of more structural changes that would have to be made to the buildings "engineering", thus my building would not be less than $45,000, complete with another whopping $9,000 deposit. I have asked several times for my original deposit back and would like any help you can give me in resolving this matter.

  

  Business Response

  Date: 08/30/2024

  Please see the attached response.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered building met all their deadlines with deposits and money. They ran six weeks behind. Dropped the building off in middle of winter shorted me one main beam talk to **** there and he told me that I probably damaged it or ran it over so they could not make good on another beam asked for proof and pictures of load never got call back basically blamed it on me after taking ******

  

  Business Response

  Date: 08/22/2024

  Please see the attached response.

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22099037
  
  I am rejecting this response because: **** with Armstrong steel they were six weeks behind when truck got delivered. There was snow on the ground so they didnt hold up to their part of on-time delivery. Also they said they would have pictures so if they had all the beams correctly loaded on the truck, they never, sent me any pictures of the truck loaded in their facility. Did everything they wanted? They just basically shorted me one and wouldnt stand behind it seven months later because they were six weeks behind and then we had snow trying to s**** them on paid a lot of money for this building, obviously  they dont stand behind they sell if they were to cover all of their bases they could easily send me the pictures with the beam on there. This would solve everything. Maybe the transport got dropped off somewhere else because there was two buildings **** never got back to me with response , if it had accidentally got dropped off, there does not work for the customer after ********************** is paid for very disappointed should have shopped local. I guess he was pretty confident that **** was on there. If thats the case why cant you send me the pictures of the truck loaded to cover yourself paid a lot of money super upset. They just dont understand. There was over a foot of snow and they only give you a couple of days to check everything in, not trying to get over on anyone just asking for my beam that I was shorted 100% thank you ********;
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (10-9-23) Intro to Armstrong Steel Corp. (10-10-23) Steel *************** established- ********* 2023-10-10A (10-11-23) Signed order form ,*********************** (trans ID *************** & sent to *************************** (10-12-23) *************************** signed & agreement completed (10-13-23) Talked to ***************************, offered a reduced price if I made a down payment Today I accepted and offered a credit card, she said If I could use a checking account, would be better, would I be able to do that? , I said I can, and did (payment of $7;384.00 , I have the statement from my financial institution of payment) (Statement: Atlantic ***** )(10-18-23) *************************** was to be my Project Manager , I could contact her at these times, hours 8-10:30 or 2:30-5 (10-23-23) made three attempts to reach ***************************, N/A (10-24-23) faxed paperwork (11-6-23) called and left message, asking about progress on project *****(12-15-23) e-mailed *********************************** , project *****, cancelled project due to no interaction on project (1-4-24) sent new mailing address (2-1-24) requested supervisor ************ number, again cancelled project (6-24-24) called Armstrong Steel Corp. left message to call me back (6-25-24) received a call back from *******, I explained what was going on, she (*******) told me *************************** no longer works there, she (******) was involved in an accident and is no longer working there.(10-5-24) still no response

  

  Business Response

  Date: 08/22/2024

  Please see the attached response.

• Initial Complaint

  Date:07/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I picked a building, gave them my deposit with 30 days for the tonnage discount qualification. Got a ** who then wasted 3 months not returning emails, making me call him, then they claim I didn't get the tonnage discount because I didn't get the details finalized within 30 days - that's a 2nd 30 day limit except nobody told me about that one and their ** took 10 days for initial contact.I asked for a new ** and got a "customer service" male named **** who spent a whole phone call interrupting me and telling me I was wrong.Skipping a lot of detail, they wanted me to sign a new contract that gave me 9k of the original 13k discount but no windows, only 2 doors, roof color suddenly not available so I was stuck with the default galvalume, and different wall color than I picked, PLUS as comprehensive an *** than I've ever seen before.I tried to call and speak to customer service VP but instead got a nasty email from the Kade male saying I'd never get to speak to the ** and I should sign the *** or they'll sue ******* won't refund and they won't give me the building I ordered but I can get a crappier building IF I sign an *** from h*** After their ** took months because of failing to respond.Ain't right.I'm not including any documentation at this time but I do have everything, it's just rather a lot so didn't want to ******* anyone.

  

  Business Response

  Date: 07/18/2024

  Please see the attached response.

  Customer Answer

  Date: 08/01/2024

  See attached response

• Initial Complaint

  Date:04/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armstrong Steel Corporation is locking consumers into these so called non refundable deposits then astronomically raising the price of the building then when it is brought to the attention of the consumer they insist you are locked in and cannot receive your deposit back. Under the pretense of the contract yet they are not sticking with the contract and its all alright. It is a pure scam.

  

  Business Response

  Date: 05/17/2024

  Please see the attached response.

  Customer Answer

  Date: 05/17/2024

   
  Complaint: 21642932
  
  I am rejecting this response because: I believe to complete a building a potential almost $30,000 more is astronomical. And your company is known for doing This as I have now come to understand and really should be ashamed of such practices. And yes I have not went any further so as to not have reason for your company to again say oh we have done plans so its this much more. Once I heard that it was going to be so much more when I first spoke to ***** she said that it would not be the case and now she cant be reached anymore. So as I said before it seems your company and CEO are up to the same old scam tactics and you know very well its very underhanded. So I reject this response and will continue to pursue this as a scam and fraudulent business. And the only resolution is to receive my whole deposit back and for your deceptive business practices to be stopped. Therefore I will continue to pursue this to the greatest degree possible, and exhaust all efforts, because this is totally unacceptable. And I will not further any plans to only continue to be scammed out of more money.
  
  Sincerely,
  
  ****************

  

  Business Response

  Date: 05/29/2024

  Please see the attached response.

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21642932
  
  I am rejecting this response because: Again I and many others believe Armstrong Steel to be completely deceptive I never denied signing the contract, however, I contend Armstrong trains their sells associates to use deceptive practices in order to steal money. Also since filing complaints Armstrong has not contacted me aside from a group email with purchase contract attached, of which I really wasnt even the recipient and I replied what is this for and never received any response. Yes of course I stopped the building because again I wasnt not willing to go toward an extra 30k and many other unhappy consumers have expressed that any time more was done on the project Armstrong attempted to extort more money from them. I do not wish to be a further victim. I simply want my refund. I do not deny this so called nonrefundable deposit, however, since their sales lady ****** lied to me and misled, misrepresenting the deal I can only believe the only fair situation would be for Armstrong to contact me and provide my $11,700 deposit back at which point I will gladly sever all ties with Armstrong Steel and withdraw any further action. However, if not I will absolutely continue to pursue it through every avenue possible. And, encourage the BBB to seriously consider what companies they provide a A ranking allowing them to flaunt that and draw consumers in only to be SCAMMED! 
  
  Sincerely,
  
  ****************

  

  Business Response

  Date: 06/17/2024

  Please see the attached response.

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21642932
  
  I am rejecting this response because:
  As Armstrong continues to state and I continue to reject I am not going any farther with the building, only to be charged more as they have done in many other cases. As also stated before I have not received any further communication from Armstrong Steel except through BBB. I will not be providing any additional plans as I communicated in my previous rejections to only be robbed of more money. I continue to submit deceptive business practices, where is ****** who sold me the buildings listen to the so called recorded calls and you will here me specifically ask here that it would not be thousands more dollars. Also very clearly I continually confirm that it will be a residential building so clearly doors and windows and again ask that this will not be a huge extra charge. You will also hear this you have to lock in the price. Then you can listen to my conversation with my so called project manager and hear the estimated small increase. If these conversations have NOT been altered (edited) then all these details will be present. Also please make me aware of what communication Armstrong Steel has had with me since I stopped falling for the scam and refused to move forward only to be robbed of more money. The only resolution is for my deposit that I maintain I was scammed out of to be returned promptly and I hope Armstrong Steel will discontinue such practices, however, my biggest concern is the return of my funds. And I hope the  owners/managers are proud of the distress and turmoil they are causing consumers. If that is the comfort zone in which they wish to operate and continue in then so be it, but I certainly want no part of it and only want my deposit refunded and all ties severed with such underhanded business. I am only sorry that I and so many others have been victimized and encourage BBB  to act accordingly.
  Sincerely,
  
  ****************

  

  Business Response

  Date: 08/05/2024

  Please see the attached response.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 21642932
  
  I am rejecting this response because: once again the initial contact with Armstrong Steel I was certainly told to lock in the price and the company very well knows that is their standard practice. I do not appreciate the implication that I am telling a lie that ***** that no one can seem to put me in contact with certainty started the scam. It is definitely a SCAM! I am not the only one they have scammed out of their money. Armstrong continues to trick consumers out of their money. They are not trying to work with me, and I totally believe they are fully aware and train their employees to hook unsuspecting consumers and then rob them of their money. I also asked ***** if windows and doors would be thousands of dollars more and she assured me it wouldnt. Also from Armstrongs own response you can spit the deception in the fact they admit they give out this info and will not truly disclose everything until the project manager. I continue to contend it is a pure SCAM! One that its owners and employees are very well aware of, and apparently they continue to operate this money grab with BBB blessing which is shameful really it only gives them more ammunition to draw in and rob unsuspecting consumers. The only resolution is a refund of my money and to sever ties. I also encourage BBB to consider what their continued false high rating continues to cost consumers. I am highly disappointed and appalled! Also why is ******** allowed to constantly drag on responses, and I have to call BBB to get any response they should be held accountable for that as well?
  Sincerely,
  
  ****************

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/23 ordered Building total price $217,905. Paid $54,477 to receive plans. At the time they applied a rebate of $43,581, so total due on delivery $163,428. No mention that the rebate was good only thru 12/30/23. Next communication from Armstrong was on 12/11 & 12 regarding spray foam and that it would negate the 50 year warranty. Then nothing until 12/27-12/29 regarding upcharges for colors which was not mentioned before. Armstrong was trying to push signing yet again another set of documents. Then on 1/5 after rebate expiration they wanted to know if we wanted to cancel. Next communication was on 1/30/24 with a "Delay" Letter. They said no refund of the $54,477 and they were going to add extra charges if we cancel. They kept saying we were the delay when in fact it was them. Also, we were closed from Christmas thru New Years and let them know that also on 12/11. The last set of documents had our remaining balance $225,313.02 as they at that time added in sales tax of $18,304.02 which in the original document that was signed said "may be added". This is a scam to get deposits then refuse to refund ANY $ and then want to charge more to cancel?????

  

  Business Response

  Date: 04/05/2024

  Please see the attached response.

  Customer Answer

  Date: 04/15/2024

  I am not answering their response as it is one sided and not a complete or accurate account. 

• Initial Complaint

  Date:02/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Armstrong Steel for a quote on December 11th . I was convinced to purchase a building and sign a contract because ASC advertised savings on necessary building resources at factory prices in both written and verbal terms. During our initial discussions Armstrong sold this as a cost savings and strongly urged me to enter into a contract agreement before a large rebate expired. Although I found better pricing for the same building the factory direct pricing sold me. Upon providing some simple details for the 50x60 build I received a price of 43 thousand . The cost went to 59 thousand because of a roof line change that was missing from the original renderings. I accepted the quote , **** signed the agreement and gave them a down payment for $14,780.00 on 12/13/23. I was contacted on 12/22/23 to provide building details . On 1/3/24 I received a 44 thousand dollar change order for the doors, windows, gutters, and roof paint. I knew immediately these prices were grossly overpriced and inflated. The prices also included charges for openings promised during the initial sale. I contacted my pm and expressed a deep concern and frustration that several dishonest representations were made and I had lost my trust with ASC. From this point on I was reminded that I signed an agreement and therefore would not receive a refund at this early stage or under any circumstances. Im now deciding between loosing my large down payment or rejecting ASC absurdly inflated prices and sourcing materials myself. One month later after deciding to move forward and believing the building was heading towards production I received a VOP for sig. w/a 12 thous. Dollar increase. I was sent to resolution where they offered a 1/3 reduction and no further increases in writing . Instead I received a 4 page document releasing ASC of all previous representations, promises , or agreements for my sig. giving up any future rights. My wife and I just want a refund and to disassociate with ASC .

  

  Business Response

  Date: 03/12/2024

  Please see the attached response.

  Customer Answer

  Date: 03/15/2024

  The truth. My complaint acknowledges that I signed a contract with Armstrong steel. Its also true that it has no limits to increases or delivery time. I did request a quote for the necessary components and I understand then and now that said components were not included. I knew I was under no obligation to purchase or make design changes. Its true I signed a component p.o . Its true ASC is willing to move forward w/ a limitless agreement. What ASC isnt disclosing or addressing is that they currently advertise and represent at sales factory direct pricing on necessary components below retail also prices arent shared until deposit and signature. The component agreement for $1,159  dollars was for a single item that was proprietary to ASC.when expressing my concerns ASC offered 3 options. An audit to see if I owed them additional damages, a slight deduction in the increase along with no further increases, or wait for steel prices to drop. They were too get back with me for a decision. They did not reach out instead I received a 4page legal document with 14terms and conditions releasing all liability for the decrease in the price increase. See attached. I only heard from ASC after filing a complaint with BBB. Their response is regressive as a result of my complaint. The truth is that ASC engaged in false advertising and predatory practices therefore I must reject their response.

  

  Business Response

  Date: 03/29/2024

  Please see the attached response. 

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21341396
  
  I am rejecting this response because:
  Armstrong Steel clearly advertised building components at  discounted factory prices both during the first point of contact and in their advertising. They refuse to acknowledge that they grossly overpriced components only after we entered into contract with them. They were fully aware of their false advertising and deceptive sales practices . We are telling the truth and they know that the only honorable remedy is to return our down payment and discontinue these practices.
  Sincerely,
  
  *********************