Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2021 I researched the purchase of a steel building for my farm. Armstrong steel seemed to have good pricing so I inquired. I was told by a nice young saleswoman that if I could be flexible on my building size that I could get additional savings. She stated that there were buildings that had been ordered with deposits placed on them which the purchasers had walked away from. Sounded reasonable. So I started down that path. I was then passed off to Lorelle for design and pricing. She told me that they had an 80x120 building that had been walked away from by a buyer who had placed a deposit on it and that it would be $150K. That if I would put $59901.95 as a deposit I would be locking in my price prior to anticipated large price hikes. Building materials were getting ready to go up as much as 25%. I wired them my deposit. Drawings took until early May. Then it was radio silent for3 months we are slammed with drawing engineering approvals that was August 2021. Now its early October 2021more paper work and stalling. November 30,2021permit drawings. December 29, 2021 ******************* of purchase prior to steel escalating in price. Who is ******? What do you mean escalation of price? ******* email was telling me that my locked in price wasnt locked and that I was now going to be charged an additional $182,000.00! Needless to say I was stunned. I thought, wait a minute, was it my fault that Armstrong drug this out. So I phoned this ****************. It was obvious I was going to get no where with her but I tried several times. I ended up requesting my money backshe refused. So I then sent a registered letter to CEO ************************* expressing my frustrations. He never signed for it. No surprise. Contrary to Ethans website he is all about collecting deposits! At this point *****, ****** and their sham business need to just give me my money back of $52,901.95

  

  Business Response

  Date: 10/31/2022

  October 31, 2022
  This is a response to the BBB complaint submitted by our customer, ******** *******. 
  Armstrong submits that we have tried to provide customer service to the highest degree 
  possible under the guidance of the agreement both parties made.
  On March 26, 2021, Mr. ******* signed a Steel Building Purchase Order for a 
  80’x120’x16’ pre-engineered metal building. Mr. ******* signed the Purchase Order and 
  initialed the Purchase Order to acknowledge that he had reviewed and, after review, agreed to 
  the terms and conditions.
  When signing the purchase order Mr. ******* agreed that the initial contract payment is 
  non-refundable and for the preparation of building drawings and/or preliminary work on his 
  project. Any delivery dates stated by Armstrong shall be estimates only, may be subject to 
  change without notice, and are based, among other things, on manufacturing and delivery 
  schedules. Mr. *******’s purchase order was not a “locked in price agreement” as he 
  characterizes it. He agreed he would pay all increased costs that occur or are incurred on his 
  project after he executed his Purchase Order, including without limitation, increased costs for 
  material and commodities, engineering, labor, freight, shipping and delivery related surcharges. 
  Armstrong’s Contract/Purchase Order does not state that this was a cancelled building, 
  if it had been, he would have received delivery right away, nor would his project manager have 
  been able to sell him a cancelled building after his original purchase. 
  The past 18 months have been very difficult for all industries. Fuel prices, a global labor 
  crisis, steel shortages, inflation; these issues have all affected material pricing and availability. 
  Lumber, vegetables, beef, automobiles; everything has been affected. All goods have 
  dramatically increased. 
  For much of the past year, the steel industry has suffered due to restrictive steel 
  allocations and severely reduced supply. Due to COVID and now the Russia Ukraine conflict, 
  steel demand has far exceeded supply for most of 2021 and all of 2022. This has caused the price 
  for hot-rolled steel to quadruple from less than $500/ton to a peak of $2,000/ton. 
   Traditionally, sourcing/ordering materials has not been an issue for the steel industry. 
  Therefore, Armstrong would purchase raw materials and manufacture one’s building shortly 
  after engineering it. 
  It is important for Armstrong not to engineer a building before materials are available to 
  be manufactured, because there is a risk of the customer’s county adopting a newer building 
  code. For example, much of Idaho has adopted International Building Code 2018. However,
  IBC 2021 is the most recent, more updated code. Jurisdictions often update without warning. 
  When your local jurisdiction updates it’s IBC codes, permit drawings and/or engineer wet 
  stamped blueprints are no longer valid, in turn requiring the building to be re-engineered, at 
  additional time and expense to the customer. 
  Our customers don’t want to pay for engineering twice, we don’t want to charge folks 
  for engineering twice and thus it simply makes sense to engineer the building shortly before 
  fabrication. 
  Given these circumstances, Armstrong has unfortunately been required to engineer 
  customer’s buildings as their materials come available. Armstrong has therefore been required 
  to absorb and pass along some part of these increased costs to its customers.
   Armstrong has offered to absorb a significant portion of his price increase especially 
  considering he agreed that he would bear all increased material costs. 
  Everyone at Armstrong is working diligently to improve the situation and we are doing 
  our best to manage this on a level of personalized commitment – from the factory to our 
  corporate office, everyone in our organization is fighting to get every single building out to 
  every single customer

  Customer Answer

  Date: 11/01/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  They know they have been deceitful in their business practices. My story is very similar to the majority of the multitude of BBB 

  complaints. They know that they have an audio copy of the conversations but that it would incriminate themselves. Hiding behind small print and having employees lie is an interesting business tactic. One that will catch up to them someday. I tell all my patients and aquantances about this fraudulent steel building company and there legal game. With so many complaints against them with similar experiences/stories its sad that the BBB doesnt list this company as buyer be ware entity. More good folks are going to be scammed with their verbal commitments and their legal fine print. Obviously this entity is past feeling with seared consciences. 
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/01/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a building in June of 2021 and provided a $17k deposit. Once the order was placed they failed to provide any schedule updates. When pressed they cited design labor shortages. Finally, over a year later, July 2022, we received our structural drawings. Next they sent us a scheduling package to outline our obligations relative to site prep, delivery and payment. We were required to execute the scheduling package to begin fabrication. We did so and pulled permits, engaged contractors and readied our site for delivery and installation. Thirty eight days later we get a call notifying us that they can't proceed without agreeing to an additional $30k due to material overruns. The base building was only $45k!They offered us 3 options:- Pay the $30k to proceed - Cancel the project and forfeit our deposit - Put the project on hold and wait to see if prices come down This has been one of the worst commercial experiences I have ever encountered. The lack of transparency and complete disregard for the impacts to their customers for their non-performance is outrageous.I understand the supply chain issues, but there is no basis for not allowing a cancellation and full refund. The only work work performed by them was a set of CAD drawings worth $1 k, so the other deposit monies they are proposing to keep are just covering overheads for a company that can't fulfill it's contactual obligations.They also added insult to injury by requiring us to expend monies to ready our site for delivery and installation just 38 days before recognizing they had material cost problems. Clearly they would know their material cost forecast much earlier than that.This is a poorly run company without regard to impacts to their customers from their terrible business processes and practices.

  

  Business Response

  Date: 10/18/2022

  October 19, 2022
  This is a response to the BBB complaint submitted by our customer, **** ** ******.
  Armstrong submits that we have tried to provide customer service to the highest degree
  possible under the guidance of the agreement both parties made.
  Armstrong and Mr. ** ****** have worked out a resolution and Mr. ** ****** is moving
  forward with his building project

  Customer Answer

  Date: 10/26/2022

  To Whom It May ***************** complaint has been resolved.
  
  Thank you
  
  ****
  

  
  

• Initial Complaint

  Date:08/31/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a down payment of $8942.00 for a steel building on July 15, 2021, I was asked to make another payment for optional items for $431. I made the payment of $431.00 on Aug 30, 2021. Total paid to date is $9373.00 the final payment of $26825.00 is due on delivery. As of today I do not have a shiping date. It is beginning to look like a scam. they are refusing to commit to a delivery date, it has been 12 month.I made several calls and sent multiple e-mails. They are not willing to send the product and not willing to commit to a delivery date. I prefer they finish the job and deliver the building, however i could accept a full refund just to move on.An image of check # **** for $431 paid to Armstrong steel corp can be retrieved if needed. other payment of $8942 uploaded

  

  Business Response

  Date: 09/16/2022

  Please see attached response. 

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 17808060
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  September 19, 2022
  Complaint ID ********
  I would like to thank Armstrong Steel Corporation for their response to my complaint. It is clear from the response that Armstrong was not capable of delivering the building in a reasonable time frame and continue to fail to commit to a delivery date. The order was placed on July 14, 2021. I am 67 years old and wish to have the building before I pass.  They stated the price increase and the pandemic as reasons for failure to deliver. The building in question is a typical off the shelf standard 40x50 steel building.  Since they failed to deliver the building, I am willing to accept a refund of my deposit.
  The pandemic Started in March of 2020, the order was place in July 2021. Armstrong knew at the time of the circumstances and continued to sell steel buildings with no intention to deliver. The ******* war started in February of 2022 long after the order for the building was placed. I waited 15 month for a simple 40x50 building and did not get it. The damages to my business operation exceeds by far the cost of the building.
  One of my tenants represents a national steel building manufacturer and they have been delivering buildings within twelve weeks. In March of 2022 I ordered an identical steel building from a former supplier, The building was delivered erected and occupied in May of 2022.  Major steel manufacturing companies experience delays in deliveries, however they all delivered their buildings withing 6 month.
  The excuses stated by Armstrong Steel  is overstated.
  Anyone can claim they are doing their best, in reality they may just be enjoying the free operating cash they receive in the form of deposit from massive number of customers.
  Sincerely
  ***********************
  
   Complaint ID ********
  

  

  Business Response

  Date: 10/04/2022

  Please see attached response. 

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 17808060
  
  I am rejecting this response because:

  I did not receive any written proposal from Armstrong. 

  At best ******** business practices are deceptive. Armstrong took the deposit with no intention to deliver the product.

  They prey on the vulnerable and the elderly hoping it will go away. I just want my deposit back. they failed to deliver the 

  product in a timely manner.

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/19/2022

  Please see attached request. 

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 17808060
  
  I am rejecting this response because:

  15 month is well beyond any reasonable date. I was told 6 mnth is about average. 

  They claim to be extremely busy and have a backlog of orders stretching for years. I am willing to simply accept a deposit refund. If they are sincere about their backlog, they should be thrilled by this offer. 
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/01/2022

  See attached response. 

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 17808060
  
  I am rejecting this response because:

  I did not cancel the order; Armstrong Steel failed to deliver or commit to a delivery date. I have no use for their engineering drawings they are 13 month late. 

  Explanation Attached. 

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/29/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a barn on 7/717/21. I put a downpayment for $6200 expecting to receive materials by November of 2021. After November, I called several times to ask when the materials would be delivered and they kept postponing. They finally called back in July 2022 and informed me of a delivery date of 6 to 8 weeks. Today, August 28, 2022, they informed me that materials would now be delivered in December and now they are charging me $11,820 extra due to price increases in steel. I am retired and on a fixed income. I agreed to the original amount they quoted me based what I can afford. With all of these changes I also worry that I am dealing with an illegitimate company that is just taking my money and does not plan on delivering anything. I decided to not go forward with paying the extra $11,820 also for this reason. Based on similar complaints I am wondering if there is a class action lawsuit that I can be a part of. If not, I feel it is only right that I be reimbursed the $6200 downpayment that I originally paid.

  

  Business Response

  Date: 09/15/2022

  September 15, 2022
  This is a response to the BBB complaint submitted by our customer, **** *******. 
  Armstrong submits that we have tried to provide customer service to the highest degree 
  possible under the guidance of the agreement both parties made.
  On July 7, 2021, Mr. ******* signed a Steel Building Purchase Order for a 24’x30’x11’
  pre-engineered metal building. Mr. ******* signed the Purchase Order and initialed the 
  Purchase Order to acknowledge that he had reviewed and, after review, agreed to the terms 
  and conditions.
  When signing the purchase order Mr. ******* agreed that the initial contract payment is 
  non-refundable and for the preparation of building drawings and/or preliminary work on his 
  project. Any delivery dates stated by Armstrong shall be estimates only, may be subject to 
  change without notice, and are based, among other things, on manufacturing and delivery 
  schedules. He also agreed he would pay all increased costs that occur or are incurred on his 
  project after he executed his Purchase Order, including without limitation, increased costs for 
  material and commodities, engineering, labor, freight, shipping and delivery related surcharges. 
  The past 18 months have been very difficult for all industries. Fuel prices, a global labor 
  crisis, steel shortages, inflation; these issues have all affected material pricing and availability. 
  Lumber, vegetables, beef, automobiles; everything has been affected. All goods have 
  dramatically increased. 
  For much of the past year, the steel industry has suffered due to restrictive steel 
  allocations and severely reduced supply. Due to COVID and now the Russia Ukraine conflict, 
  steel demand has far exceeded supply for most of 2021 and all of 2022. This has caused the price 
  for hot-rolled steel to quadruple from less than $500/ton to a peak of $2,000/ton. 
   Traditionally, sourcing/ordering materials has not been an issue for the steel industry. 
  Therefore, Armstrong would purchase raw materials and manufacture one’s building shortly 
  after engineering it. 
  It is important for Armstrong not to engineer a building before materials are available to 
  be manufactured, because there is a risk of the customer’s county adopting a newer building 
  code. For example, much of California has adopted International Building Code 2018. 
  However, IBC 2021 is the more recent, more updated code. Jurisdictions often update without 
  warning. When your local jurisdiction updates it’s IBC codes, permit drawings and/or engineer 
  wet stamped blueprints are no longer valid, in turn requiring the building to be re-engineered, 
  at additional time and expense to the customer. 
  Our customers don’t want to pay for engineering twice, we don’t want to charge folks 
  for engineering twice and thus it simply makes sense to engineer the building shortly before 
  fabrication. 
  Given these circumstances, Armstrong has unfortunately been required to engineer 
  customer’s buildings as their materials come available. Armstrong has therefore been required 
  to absorb and pass along some part of these increased costs to its customers.
   Armstrong has offered to absorb a significant portion of his price increase especially 
  considering he agreed that he would bear all increased material costs. Mr. ******* has agreed to 
  the proposed resolution and Armstrong is waiting for him to sign his paperwork so we can 
  continue on with his project. 
  Everyone at Armstrong is working diligently to improve the situation and we are doing 
  our best to manage this on a level of personalized commitment – from the factory to our 
  corporate office, everyone in our organization is fighting to get every single building out to 
  every single customer

  Customer Answer

  Date: 09/21/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a building with Armstrong Steel Building and have nothing to show for it.
  I signed our contract for a 40x60 steel building November 28, 2021. I was told that I would have the engineered plans in February and the building will be delivered in April. They have collected 30% down payment. That is the last time they have initiated contact with me. About every two months I attempt to contact them and eventually am told it will be another two months. It has been about a year and I was just told that I wont have things until next year. I still don't even have the engineered plans.
  
  They have graciously offered to cancel my order if I wish, but they will keep all my money, $20,000.
  
  No communication, broken promises, I feel like a hostage waiting for them to give us what they agreed to.

  

  Business Response

  Date: 09/12/2022

  September 12, 2022
  This is a response to the BBB complaint submitted by our customer, ****** ****.
  Armstrong submits that we have tried to provide customer service to the highest degree
  possible under the guidance of the agreement both parties made.
  On September 28, 2021, Mr. **** signed a Steel Building Purchase Order for a 40’x60’x10’
  pre-engineered metal building. Mr. **** signed the Purchase Order and initialed the Purchase
  Order to acknowledge that he had reviewed and, after review, agreed to the terms and
  conditions.
  When signing the purchase order Mr. **** agreed that the initial contract payment is
  non-refundable and for the preparation of building drawings and/or preliminary work on his
  project. Any delivery dates stated by Armstrong shall be estimates only, may be subject to
  change without notice, and are based, among other things, on manufacturing and delivery
  schedules.
  The past 18 months have been very difficult for all industries. Fuel prices, a global labor
  crisis, steel shortages, inflation; these issues have all affected material pricing and availability.
  Lumber, vegetables, beef, automobiles; everything has been affected. All goods have
  dramatically increased.
  For much of the past year, the steel industry has suffered due to restrictive steel
  allocations and severely reduced supply. Due to COVID and now the Russia Ukraine conflict,
  steel demand has far exceeded supply for most of 2021 and all of 2022. This has caused the price
  for hot-rolled steel to quadruple from less than $500/ton to a peak of $2,000/ton.
  Traditionally, sourcing/ordering materials has not been an issue for the steel industry.
  Therefore, Armstrong would purchase raw materials and manufacture one’s building shortly
  after engineering it.
  It is important for Armstrong not to engineer a building before materials are available to
  be manufactured, because there is a risk of the customer’s county adopting a newer building
  code. For example, much of Utah has adopted International Building Code 2018. However, IBC
  2021 is the more recent, more updated code. Jurisdictions often update without warning. When
  your local jurisdiction updates it’s IBC codes, permit drawings and/or engineer wet stamped
  blueprints are no longer valid, in turn requiring the building to be re-engineered, at additional
  time and expense to the customer.
  Our customers don’t want to pay for engineering twice, we don’t want to charge folks
  for engineering twice and thus it simply makes sense to engineer the building shortly before
  fabrication.
  Given these circumstances, Armstrong has unfortunately been required to engineer
  customer’s buildings as their materials come available.
  Mr. **** received his engineered drawings on September 2, 2022. Mr. **** needs to
  return his scheduling documents so Armstrong can keep his project moving forward.
  Everyone at Armstrong is working diligently to improve the situation and we are doing
  our best to manage this on a level of personalized commitment – from the factory to our
  corporate office, everyone in our organization is fighting to get every single building out to
  every single customer.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Armstrong Steel Buildings is a scam company that is stealing from me and hundreds of other people. This ******** based company is getting away with taking people's down payments and giving nothing in return. In July of 2021, I went to Armstrong's office and factory to meet people and order a building. I was told my shop would begin production in 3 months. I signed their contract and pout down my deposit money. 3 months came and went. I checked in and was told my project was delayed. I waited and checked in again. Still no progress. Every month for 1 year, I checked in and was told my project was delayed. This shop was very important to my occupation. I could not afford to wait 1 year just for the drawings. I asked for drawings so I could get permits and the concrete. I was denied my drawings. Armstrong never once communicated with me. All communication was me reaching out to them. 1 year of waiting and zero progress and zero communication. On July 7th 2022, 1 year after I was promised it would only be 3 months to begin, I canceled the shop. This is where the real problems began. Since there was zero progress and zero communication for 1 year, I assumed a refund or a partial refund would not be an issue. Not only was I denied my $6,757.00 refund, I was told I would owe 80% of the total building cost. I was told I had to sign a cancelation packet. This packet was an immunity packet for armstrong. It was dangerous for me to sign. One of the dangers was I could be charged $6,000 by armstrong if I ever spoke about my experience. I emailed the ********** *** and several employees that I am canceling the project due to lack of progress and communication. All of armstrong knows I want to cancel, but they will not allow it until I sign that dangerous packet. There are victims of armstrong all over the country. There is an armstrong victims ******** group. There are class action lawsuits. This ******** company is damaging people's lives. I want them to be held accountable.

  

  Business Response

  Date: 09/24/2022

  September 24, 2022
  This is a response to the BBB complaint submitted by our customer, **** *********.
  Armstrong submits that we have tried to provide customer service to the highest degree
  possible under the guidance of the agreement both parties made.
  On July 8, 2021, Mr. ****** signed a Steel Building Purchase Order for a 30’x40’x12’
  pre-engineered metal building. Mr. ********* signed the Purchase Order and initialed the
  Purchase Order to acknowledge that he had reviewed and, after review, agreed to the terms and
  conditions.
  When signing the purchase order Mr. ********* agreed that the initial contract payment
  is non-refundable and for the preparation of building drawings and/or preliminary work on his
  project. Any delivery dates stated by Armstrong shall be estimates only, may be subject to
  change without notice, and are based, among other things, on manufacturing and delivery
  schedules.
  The past 18 months have been very difficult for all industries. Fuel prices, a global labor
  crisis, steel shortages, inflation; these issues have all affected material pricing and availability.
  Lumber, vegetables, beef, automobiles; everything has been affected. All goods have
  dramatically increased.
  For much of the past year, the steel industry has suffered due to restrictive steel
  allocations and severely reduced supply. Due to COVID and now the Russia Ukraine conflict,
  steel demand has far exceeded supply for most of 2021 and all of 2022. This has caused the price
  for hot-rolled steel to quadruple from less than $500/ton to a peak of $2,000/ton.
  Traditionally, sourcing/ordering materials has not been an issue for the steel industry.
  Therefore, Armstrong would purchase raw materials and manufacture one’s building shortly
  after engineering it.
  Everyone at Armstrong is working diligently to improve the situation and we are doing
  our best to manage this on a level of personalized commitment – from the factory to our
  corporate office, everyone in our organization is fighting to get every single building out to
  every single customer

• Initial Complaint

  Date:08/22/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in February of 2021 I reached out Armstrong steel Corp to purchase a building that was to be built out of the last year's steel. So I filled out the paperwork and put down the down payment for the building which was $9,600 and change all within the time frame they requested. I received paperwork and a contract stating that the raw materials had been secured so I waited for the standard wait time for blueprints to be drawn up, at that point in time I was told there was going to be a delay. So I waited for the time they told me and reached out again and again was told it was still delayed. A short time after that I was informed the blueprints were done and I would be receiving information on delivery. This is now the middle of December, I received the blueprints and a couple of days later I got a phone call to schedule delivery it was at this time that I was informed my building went up $55,000 more than doubling the price of the building. I told them that was unacceptable, A couple more days went by and they called back saying they could knock down the rise in costs down to $33,000 instead of the $55,000, again I said this was unacceptable considering I was supposed to be purchasing last year's steel and they told me the materials had been secured. So now we are here since I believe that Armstrong steel Corp can't fulfill their agreement I am requesting that I receive a refund .

  

  Business Response

  Date: 09/08/2022

  September 8, 2022
  This is a response to the BBB complaint submitted by our customer, ***** *** *******. 
  Armstrong submits that we have tried to provide customer service to the highest degree 
  possible under the guidance of the agreement both parties made.
  On February 22, 2021, Mr. *** ******* signed a Steel Building Purchase Order for a 
  50’x80’x16’ pre-engineered metal building. Mr. *** ******* signed the Purchase Order and 
  initialed the Purchase Order to acknowledge that he had reviewed and, after review, agreed to 
  the terms and conditions.
  When signing the purchase order Mr. *** ******* agreed that the initial contract 
  payment is non-refundable and for the preparation of building drawings and/or preliminary 
  work on his project. Any delivery dates stated by Armstrong shall be estimates only, may be 
  subject to change without notice, and are based, among other things, on manufacturing and 
  delivery schedules. 
  The past 18 months have been very difficult for all industries. Fuel prices, a global labor 
  crisis, steel shortages, inflation; these issues have all affected material pricing and availability. 
  Lumber, vegetables, beef, automobiles; everything has been affected. All goods have 
  dramatically increased. 
  For much of the past year, the steel industry has suffered due to restrictive steel 
  allocations and severely reduced supply. Due to COVID and now the Russia Ukraine conflict, 
  steel demand has far exceeded supply for most of 2021 and all of 2022. This has caused the price 
  for hot-rolled steel to quadruple from less than $500/ton to a peak of $2,000/ton. 
   Traditionally, sourcing/ordering materials has not been an issue for the steel industry. 
  Therefore, Armstrong would purchase raw materials and manufacture one’s building shortly 
  after engineering it. 
  It is important for Armstrong not to engineer a building before materials are available to 
  be manufactured, because there is a risk of the customer’s county adopting a newer building 
  code. For example, much of Colorado has adopted International Building Code 2015. However, 
  IBC 2018 & IBC 2021 are both more recent, more updated codes. Jurisdictions often update 
  without warning. When your local jurisdiction updates it’s IBC codes, permit drawings and/or 
  engineer wet stamped blueprints are no longer valid, in turn requiring the building to be reengineered, at additional time and expense to the customer. 
  Our customers don’t want to pay for engineering twice, we don’t want to charge folks 
  for engineering twice and thus it simply makes sense to engineer the building shortly before 
  fabrication. 
  Given these circumstances, Armstrong has unfortunately been required to engineer 
  customer’s buildings as their materials come available. Armstrong has therefore been required 
  to absorb and pass along some part of these increased costs to its customers.
   Armstrong has offered to absorb a significant portion of his price increase and has also 
  offered to put the project on hold until prices come down. 
  Everyone at Armstrong is working diligently to improve the situation and we are doing 
  our best to manage this on a level of personalized commitment – from the factory to our 
  corporate office, everyone in our organization is fighting to get every single building out to 
  every single customer

  

  Business Response

  Date: 10/06/2022

  October 6, 2022
  This is a response to the BBB complaint submitted by our customer, ***** *** *******. 
  Armstrong and Mr. *** ******* have resolved this matter.

  Customer Answer

  Date: 10/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others, I have been strong armed by Armstrong Steel. On 3/31/2021 we sent them $6248.00. And a additional $3370.00 for upgrades on 4/28/21. We were told that or building would be delivered in 10 to 12 weeks. On 9/13/21 I was finally able to get ahold of ******, who told me that it would be an additional 8 weeks for the plans and February for delivery of the steel. For an additional $6,000.00 dollars they could expedite it, which I declined. On February 28 2022 we sent approval to move forward on the steel, was told that it had to be audited . We had already agreed to a price on 3/31/2021. On 5/24/2022 I got tired of being in limbo and requested our deposit back. They told me they don't do that, and hit me with a price increase of $29,886.00 because of the cost of the steel going up, plus the amount they already quoted and a delivery of 10 to 12 more weeks, Which I refused. A few weeks later they called and said they could reduce it down to $18,888.00 on top of the original agreed upon price. I don't understand how they pull this when their contract states OUR PURCHASING DEPARTMENT HAS ALREADY ACQUIRED THE RAW MATERIALS. They also state AGGRESSIVE 90 DAY PRICE LOCK, PROVIDED YOU FINALIZE YOUR DESIGN WITHIN 30 DAYS. I asked the sales person about that , they stated that was for people who cant make up their minds in the design faze. But we were good because we finalized everything, so that didn't apply to us. The question is why am I being charged extra for something they state is already purchased ? My advice is shop in your state, so when things like this happens, you can have legal recourse. They wont even return my $3370.00 for upgrades they never put into production. Very dishonest business with unethical management.

  

  Business Response

  Date: 08/26/2022

  August 26, 2022
  This is a response to the BBB complaint submitted by our customer, ******* *****. 
  Armstrong submits that we have tried to provide customer service to the highest degree possible under the guidance of the agreement both parties made.
  On March 31, 2021, Mr. ***** signed a Steel Building Purchase Order for a 30’x60’x16’ pre-engineered metal building. Mr. Schneider signed the Purchase Order and initialed the  Purchase Order to acknowledge that he had reviewed and, after review, agreed to the terms 
  and conditions.
  When signing the purchase order Mr. ***** agreed that the initial contract payment is non-refundable and for the preparation of building drawings and/or preliminary work on his project. Any delivery dates stated by Armstrong shall be estimates only, may be subject to 
  change without notice, and are based, among other things, on manufacturing and delivery schedules. Mr. *****’s purchase order was not a “locked in price agreement” as he characterizes it. He agreed he would pay all increased costs that occur or are incurred on his
  project after he executed his Purchase Order, including without limitation, increased costs for material and commodities, engineering, labor, freight, shipping and delivery related surcharges. 
  Armstrong’s Contract/Purchase Order does not state that “our purchasing department has already acquired the raw materials”. It also does not state that we have a locked in price in they finalize design in 30 days, it states to remain eligible for a rebate they must finalize design 
  in 30 days. Mr. *****’s rebate is still applied to his project. 
  The past 18 months have been very difficult for all industries. Fuel prices, a global labor crisis, steel shortages, inflation; these issues have all affected material pricing and availability. Lumber, vegetables, beef, automobiles; everything has been affected. All goods have 
  dramatically increased. 
  For much of the past year, the steel industry has suffered due to restrictive steel allocations and severely reduced supply. Due to COVID and now the Russia Ukraine conflict, steel demand has far exceeded supply for most of 2021 and all of 2022. This has caused the price 
  for hot-rolled steel to quadruple from less than $500/ton to a peak of $2,000/ton. 

  Traditionally, sourcing/ordering materials has not been an issue for the steel industry. Therefore, Armstrong would purchase raw materials and manufacture one’s building shortly after engineering it. 
  It is important for Armstrong not to engineer a building before materials are available to be manufactured, because there is a risk of the customer’s county adopting a newer building code. For example, much of Arkansas has adopted International Building Code 2015. However, IBC 2018 & IBC 2021 are both more recent, more updated codes. Jurisdictions often update 
  without warning. When your local jurisdiction updates it’s IBC codes, permit drawings and/or engineer wet stamped blueprints are no longer valid, in turn requiring the building to be re-engineered, at additional time and expense to the customer.
  Our customers don’t want to pay for engineering twice, we don’t want to charge folks for engineering twice and thus it simply makes sense to engineer the building shortly before fabrication. 
  Given these circumstances, Armstrong has unfortunately been required to engineer customer’s buildings as their materials come available. Armstrong has therefore been required to absorb and pass along some part of these increased costs to its customers.
   Armstrong has offered to absorb a significant portion of his price increase especially considering he agreed that he would bear all increased material costs. 

  Everyone at Armstrong is working diligently to improve the situation and we are doing our best to manage this on a level of personalized commitment – from the factory to our corporate office, everyone in our organization is fighting to get every single building out to 
  every single customer

  Customer Answer

  Date: 08/26/2022

  
  Complaint: 17701788
  
  I am rejecting this response because:

  In their response they stated that they had NOT acquired the material - 

  Please see attachment where ******** Steel states that they have already acquired the raw materials for the project. How can they blame ***** and other factors when we ordered during the pandemic. How can they say know that they didn't have the steel and we have to give them more money to get what we purchased. We went in believing that Armstrong would honor their agreement that we would have the building within 8 - 10 weeks. How can a company sell a product that they don't have and then try to extort more money to get the product we had already signed a contract for with an agreed price. The salespeople assured me that the price would not change and that the sooner I signed and sent the deposit the sooner I would have my building. I have tried multiple times to get in contact with ******** through the last year without any luck. They took my money and then would not respond timely until they wanted more money. They even had me fill out a delivery package for delivery of April 15 without saying anything about the price going up. They did not say anything until I asked for the total amount due for the cashier's check. And at that time, they said it needed to go to "Audit" the salesperson assured me that it was just a formality and mine would stay the same price. I am not the only one that ******** has stolen money from. They are doing this to everyone. They are still selling building that they have no intention of delivering and keeping people hard earned money,
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2021 I finalized drawings of a building that I contracted with Armstrong to be delivered to me in ****, **. I was told that I should expect delivery in early 2022. On at least three different occasions I have reached out to my PM about progress on my building just to be told a couple more months. Next week will be coming up on a year since contracts were docusigned and a deposit of $9000 was submitted. I am just a little skeptical as to whether Ill ever see a building or my deposit again. I have retired and am not not getting any younger, especially after reading all these other complaints.

  

  Business Response

  Date: 08/19/2022

   
  August 19, 2022
  

  This is a response to the BBB complaint submitted by our customer, ******* *****. Armstrong submits that we have tried to provide customer service to the highest degree possible under the guidance of the agreement both parties made.
  

  On July 29th, 2022, Armstrong responded to Mr. *****’s same complaint. Mr. *****’s engineered drawings will be complete and sent to him next week. The same day Mr. ***** will receive a scheduling packet that he needs to execute and return accepting his engineered
  drawings, at that point, Armstrong can schedule him for fabrication and delivery.

  Customer Answer

  Date: 08/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 11/29/2022

  I ordered an engineered 40 x 40 steel building in August of 21 and after all design elements were finalized submitted a $9000 deposit, was told by the salesperson that I could expect delivery early 22. After months of questioning and complaints to the BBB I received my drawings in September22. Drawings were submitted to permitting and of course there are problems, there were no footing or slab details, upon asking Armstrong about this they claim they do not offer these and that I needed to got to an outside engineer to obtain these. How do you sale, design, and offer a package that is not complete. I feel this just another tactic on Armstrongs part to stall. I have been in this process for almost 18 months, purchased zoning permits twice because of delays, and trying to acquire building permits again, I strongly suggest that if anyone is considering purchasing a building package from this company to definitely reconsider.

  

  Business Response

  Date: 12/06/2022

  Please see attached response and stamped engineered drawings.  

  Customer Answer

  Date: 12/20/2022

  I got an email saying this was closed (#********) but this is the first I have heard on this. It has not been resolved, I cant get permits with the drawings they submitted, I would have to spend an additional $2K dollars to get footing diagrams, this was not disclosed at time of purchase, I have already waited patiently for 18 months!