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Business Profile

New Car Dealers

AutoNation Toyota Scion Arapahoe

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2014 **** Focus from Auto Nation Toyota in ************** in midJuly of 22. I put $4,500 down and financed the other $8,000+.The vehicle is certified pre-owned with a dealer 90 day warranty.A week later, the vehicles transmission went out and we had to pay for it to be towed to the dealership. They had the vehicle from July 27th to September 14th and released the vehicle to us after the repairsof the transmission had been made to include a new warranty for the transmission. As I was driving on September 17th, the vehicles check engine light came on and thetransmission went out for a second time. The vehicle was towed again to the dealership and we stated we want a refund of all monies, the finance payment, and registration fees we just paid in exchange for the car which the dealership denied. They insist on fixing it and even offered to buy it back at a reduced price. The car is still being worked on at the dealership and we have been without the car since we purchased it 2.5 months ago.As of today, 9/28/22, we were told by the dealership that there is nothing else they can do to fix the car. They say the vehicle runs but we have to have the error code cleared every time the problem persist and we could take it to a **** dealership to see if they can fix it but will probably be on a waiting list. We have given them multiple times within the past 2.5 months to fix it and now would like to return the car for all monies paid as well as the payoff of the finance note so we can purchase a working vehicle.

    Business Response

    Date: 10/11/2022

    We have resolved the complaint with the customer.  They have been traded out of the vehicle and purchased a different vehicle.

    Customer Answer

    Date: 10/11/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

AutoNation Toyota Scion Arapahoe is NOT a BBB Accredited Business.

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