Complaints

This profile includes complaints for Baker Law Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Baker Law Group, LLC

  8301 E Prentice Ave Ste 405 Cherry Hills, CO 80111-2907

  
• 

  Baker Law Group, LLC

  7035 Campus Dr Ste 702 Colorado Springs, CO 80920-6504

• 

  Baker Law Group, LLC

  1290 N Broadway Ste 500 Denver, CO 80203-5600

• 

  Baker Law Group, LLC

  11166 Huron St # 27-1 Northglenn, CO 80234-3339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Baker Law Firm July 2024 (NO SIGNED CONTRACT!) because my condo was experiencing ceiling leaks from the upper unit. I started having doubts when ******, my attorney, overcharged me, admitting she used the wrong means of searching for the defendant, and said she would reimburse me (no reimbursement). ****** called me after she contacted the defendant, and said she "feels sorry for them, they are a poor company and have no insurance". ****** said I should just let that owner paint my ceilings - refusing to hear that I need more than just paint. HOA emergency plumbers verified the leaks are from the upper unit. The firm kept pushing me to accept cheap repairs, ignoring ongoing leaks, giving the impression they were seeking a favorable outcome for the defendant. I paid two attorneys for second opinions. Both attorneys would have handled my case differently, both would have done the same things, and said ****** was unprofessional to say she felt sorry for the defendant. Despite providing evidence, ******** boss ****** insisted on another inspection to appease the defendant at my expense, no guarantee of getting my cost back. I objected, ****** insisted that a plumber could see evidence of a leak source and demanded the inspection. The plumber I hired said ****** was wrong, costing me nearly $700 for a useless inspection. Baker kept pushing me to accept cheap repairs, ignoring ongoing leaks because the defendant refuses responsibility, and all the contract work that is needed for water damage. The firm refused several requests to answer, in writing, a list of questions I emailed, refused to answer other emails, provided "nonanswers" to a couple of questions in a phone meeting. I called the firm out on all of this, and instead of doing their job, they immediately withdrew representation, charged me, I didn't ask them to withdraw. This has jeopardized my case, wasted thousands of dollars, and months of time. I should not be charged for their services or withdrawal.

  

  Business Response

  Date: 04/17/2025

  Thank you for outlining your concerns. We understand your frustration and take your feedback seriously.
  After reviewing your file, we would like to address a few important points:
  Signed Engagement Agreement: Contrary to your statement, our records show that you did sign the engagement agreement in July 2024. That agreement clearly outlines the scope of representation, billing policies, and your acknowledgment that withdrawal may be necessary under certain circumstancesincluding when the attorney-client relationship breaks downand that fees may still apply.
  Billing and Reimbursements: At this time, we have not received any formal dispute regarding your billing, and our records show that all invoices were paid in full without objection. If you believe there are specific charges that were incorrect or unresolved (such as the search fee reimbursement you mentioned), we encourage you to submit a written request so our billing team can evaluate it.
  Inspection Recommendation: The suggestion for an additional inspection was made in good faith, based on legal strategy and in response to the opposing partys stance. While we understand the result was not what you hoped for, inspections are a standard part of building a strong evidentiary foundation in real estate disputes.
  Attorney Conduct: While attorneys may express opinions during case strategy discussions, our obligation is to give candid legal adviceeven if that advice is difficult to hear. We regret if any remarks made during the course of representation were perceived as unprofessional.
  Communication and Withdrawal: We strive to maintain consistent communication. However, once it became clear that the working relationship was no longer productive, we followed the proper ethical and contractual procedures to withdraw from representation, as permitted by the signed agreement.
  We regret that your experience did not meet your expectations and wish you the best in resolving your legal matter. 
  ****** Baker
  Baker Law Group

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23106524
  
  I am rejecting this response because: ******, head of the law firm, insisted on an additional plumbing inspection because the other side kept making crazy excuses and stories to avoid any responsibility, from claiming to being poor and unable to afford insurance, to asking to buy my unit (despite being too poor) and ******, my assigned attorney, "felt sorry for them"  giving all impressions that she was working more to protect them rather than work on my behalf. I am out nearly $700.00 for the additional unnecessary inspection that the other side demanded, instead of telling them "We provided the evidence of your negligence already from the *** emergency plumber's previous reports, see you in court." The plumber I hired said ****** lied that any plumber could find the source of a leak through "stains and evidence" that is false, the plumber said that they must have full access to all areas to fully understand the source of a leak. And after continuing leaks, the *** plumber again discovered negligence on their side, but "I feel sorry for them".

  I never asked or requested Baker Law to drop my case - I told them my concerns that they were more interested in being nice to the other sides than doing their jobs, I told them I was tired of asking over and over for a written response to an email I sent to ****** with my list of questions I wanted answered. Nearly 90% of my emails went unanswered, a more professional business would have no problems answering questions in writing and resolving concerns. Since Baker decided on their own to drop my case instead of resolving my questions and concerns, they should eat the costs for suddenly dropping the case - that was their decision, not mine. 

  Another attorney is now having to deal with the over six months that Baker dragged out my case; ******, my assigned attorney, has other complaints on social media - that I agree with - that she doesn't appear competent, and other attorneys jump in to cover for her. An attorney I had a second opinion on my case with told me that in his view Baker Law are not litigants, they are not a court law firm, that they don't like complications in cases and don't want to go to court. My case should not have taken as long as Baker Law firm drew it out, leaving me with the impression that they wanted to appease the other party more, and try to get me to give up. There are too many leaks and too much damage that it's far too expensive now to walk away from. 

  Baker Law should refund the costs of dropping my case suddenly, instead of clearing up the situation and getting the case on track - regardless of the "poverty" of the other side, and I should at least get reimbursed for the additional unnecessary inspection that the other side ordered, despite already having evidence of their irresponsible behaviors. 
  
  Sincerely,
  
  ********* *****

  Customer Answer

  Date: 04/23/2025

  I do not have any received email from the law firm that has any contract attached to it, not do I have any returned copy of anything that I am supposed to have signed.

   

  Sending a complaint or request for refund request/form to the law firm is going to be useless, as the law firm refused to ever answer in writing (despite being emailed multiple times by me that I wanted a written response to my list of questions and concerns about the handling of my case and they ignored these requests entirely - a large majority of my emails were ignored, any complaint form is probably going to end up ignored or rejected as well; they were very quick to drop my case when I called them out on the perception that they were more interested in being nice to the other party, and that I had no ability to accept any offer of a "cheap paint job" to "settle the matter" while the other party refused to make the necessary repairs to stop the leaks - no one can paint over active leaks and call it a complete repair job, and other attorneys I consulted with understood this immediately, but Baker Law kept saying they were "confused" about this, and kept pushing me to accept a slap dash repair, while letting the leaks continue forever, I guess? Baker Law demonstrated clearly that they didn't, and don't care. 

  

  Business Response

  Date: 05/02/2025

  Thank you for your continued feedback. We understand that this situation has been difficult and we take your concerns seriously. That said, we want to clarify and address a few key points.
  Firm Leadership and Attorney Status: Neither ****** nor ****** are currently with our firm, and ****** was not the head of the firm at any time. 
  Inspection and Case Strategy: The recommendation for an additional inspection was made based on the legal strategy at the time, intended to strengthen your position in light of ongoing denials by the opposing party. Although the outcome did not align with your expectations, this step was taken in good faith, not at the demand of the other side, and not as a tactic to delay or minimize your case.
  Perceived Attorney Bias: Comments made during strategic discussions were not intended to express sympathy for the other party, but to convey the legal challenges you might face should the matter proceed. While the delivery may not have met your expectations, advocating for your interests remained the goal throughout the representation.
  Withdrawal from Representation: The decision to withdraw was made only after repeated communication breakdowns and your expressed dissatisfaction made it clear that a productive working relationship could no longer be maintained. As outlined in the signed engagement agreement, the firm has the right to withdraw under these circumstances and bill for services rendered to that point.
  While we regret that your experience with the former attorneys at our firm did not meet your expectations, the work performed was within the scope of the engagement and based on the facts available at the time. We stand by the professionalism of our overall process and will not be issuing a refund.
  We wish you the best as you move forward with your current attorney and hope for a resolution in your case soon.
  Sincerely,
  ****** Baker
  Baker Law Group, PLLC

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Met briefly with an attorney and he said he will help me draft a letter for $1800 to contact a county office to dispute an eminent domain issue. Paid $1800 at this time. This attorney left this office shortly after and another attorney contacted me. I was charged an additional $2800 and the drafted letter was never even submitted to the county which the original attorney told me he would handle. I am getting totally screwed by this firm and I would never recommend anyone do business with the them.

  

  Business Response

  Date: 11/25/2024

  This client called in upset about a standard invoice. Stated he would not be paying and was terminating representation immediately. Client would not allow me to ask questions or provide clarification. We tried to resolve the matter but he would not allow it.
  
  

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ************************* to *** a contractor.Found out on my own that he doesnt work for them anymore. No notice from the firm. I have tried several times over the last month to find out the status of my claim. With no luck. At this point I have no idea if I even have a attorney. The firm just keeps sending more bills. I have had no accounting of what has happened to the money I have sent.No communication from this firm.

  

  Business Response

  Date: 03/04/2024

  Senior attorney *********************** spoke with client on 2/21 to discuss billing and case status. ***** letter against ************** was sent 1/26. Next steps will be determined by client and senior attorney.

  Customer Answer

  Date: 03/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/1/2022 I paid Baker Law $2500 for a real estate sales contract. Baker Law gave me a cut and paste business sales contract that was entirely inappropriate and unusable. I asked for a real estate contract again and Baker Law just took ****************************************************************************** need. Baker Law never returned phone calls and stood me up several times for phone appointments. I would like my money back and my credit report restored.

  

  Business Response

  Date: 11/25/2024

  On behalf of Baker Law Group, I am writing in response to the concerns raised by Mr. ****** *****. We are committed to delivering high-quality legal services, and while we understand Mr. ****** dissatisfaction, we believe the services provided were in line with the agreed-upon engagement. The real estate sales contract was drafted based on the information and requirements Mr. ***** communicated to us. Adjustments were made in good faith at his request. The billing reflects the work completed and reviewed, and we maintain that it was appropriate and accurate. We regret that Mr. ***** feels dissatisfied; however, we stand by the professionalism and thoroughness of our work. 
  

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Baker Law Group needs to drop all collections efforts for the alleged debt that we do not own. They clearly worked outside of our scope of agreement and are trying to bully our organization into paying this debt.

  

  Business Response

  Date: 11/25/2024

  We are writing in response to the complaint filed by Mr. ****** ******* on behalf of ******************. Baker Law Group strongly disputes the claims made in the complaint.
  Contrary to Mr. ******** assertions, our team reached out on multiple occasions to address and clarify the invoices in question. Despite our efforts, the matter remained unresolved due to a lack of engagement from his side. All charges and actions were taken in accordance with the terms of the engagement agreement signed by ******************.  We wish him and his team well.