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Business Profile

Hardware Sales

Ace Hardware - Circle Dr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 10, 2022, 2:51 pm. I have been a loyal and longtime customer of ********************** because of the quality of knowledge and customer service that I regularly receive when I have questions about items at the stores. I was shocked to have one of the worst customer experiences I have had for several years at the Circle Ace Hardware store in ****************. I was replacing a broken pane of protective glass on a stained-glass window project. The replacement piece needed to be very precisely cut to fit on the outside of this project window prior to the frame being manufactured and it being installed. The measurements for the glass are 23 9/16 inches by 30 1/8 inches. I went to the store, gave the glass gentleman the dimensions as noted above. I was unable to check the measurements on the glass before leaving the store because the glass was wrapped in several layers of Ace Hardware paper. Upon arriving home, I prepped the stained glass and laid the new outer glass on it to check fit before installing and found the glass was cut larger than the dimensions. I found the width to be 23 5/8 and the length to be 30 3/16 to 30 . I phoned store and asked for them to recut the glass to the proper width. I spoke to several individuals who didnt identify themselves on the phone but the last person said I could bring the glass piece in and if dimensions were different, they would recut it for me, which I did. I spoke to store manager ***** who measured the glass and said it was the proper dimensions but refused to show me the measurements he took, and also refused to use the tape measure I had brought to the store, the one I took the original measurements with. ***** refused to cut new glass, refund my money, and handed the glass back to me with no other words. ************** was clearly not committed to helping me out with the problem and wanted me to go away. He did not offer any help either financial or constructive on how to get the wrong size of glass to work.

Ace Hardware - Circle Dr is NOT a BBB Accredited Business.

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