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Business Profile

Heating and Air Conditioning

Olson Plumbing & Heating
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/13/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 18, 2024 a technician from Olson came to repair our furnace. He changed the filter, took a check on $120 from my husband, and left. Furnace worked for 5 minutes, and died. My husband called Olson again, and on Nov 19 another tech arrived. He said he THOUGHT one of the switches went bad. He replaced the switch. I paid with a credit card $******. Furnace worked for about 5 minutes after the tech left, and it ******* husband called Olson again, but nobody wanted to answer the phone.We called 2 other companies, each of them stated that the furnace needed to be replaced, because it was beyond repair.We had the furnace replaced, NOT by Olson.On Nov 26, 2024 I filed a dispute with ********, about the $****** that I paid for totally NOTHING. I received a provisional credit to that amount, and ******** contacted Olson several times, giving them a chance to dispute my claim. They never did. I received full amount of ****** credit back to my account from ********, since they never heard a word from Olson. And today we received a demand to pay $****** from Olson. Since the furnace was non-repairable and had to be replaced, I would love to see the $120 paid by check refunded as well.

    Business Response

    Date: 01/14/2025

    We take great pride in ensuring that our customers are taken care of. We are disappointed that we were not given the opportunity to properly address these issues regarding the refund as we no contact from the credit card company or customer requesting the refund. We certainly want to ensure that the customers are made whole, and with that in mind we will be writing off the outstanding balance of $236.14 as an act of good faith. 

    Customer Answer

    Date: 01/15/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I understand that we will not recover the $120 paid to Olson by check, and I am writing that off as a price for hiring Olson to do a job they poorly qualified for. 

    Sincerely,

    ******** ********

Olson Plumbing & Heating is BBB Accredited.

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