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Business Profile

Mobile Auto Repair

Mobile Crew Chief

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 15, 2023 I had my 2006 Jeep Cherokee towed to Mobile Crew Chief for an engine issue that was diagnosed by another shop. That diagnosis was the engine seized and needed replacement. The engine was replaced by Mobile Crew Chief in 2020, by a relative. I brought the Jeep to the shop as it could be under warranty. I unfortunately did not have the original receipt and ************** said he could not find the copy in his records. A week went by, and I did not hear from the shop. I texted ***************** the owner and he said he was going to look at it (take the valve cover off) and have the engine rebuilder that did the work look at it. After that, weeks went by and I went down to the shop in person. The vehicle was still sitting outside the shop, in the same place it was dropped off. I inquired as to the status and we discussed costs. No estimate was given and we verbally agreed on a ***** deposit and he would get a diagnosis and estimate as it was hard to estimate the total costs. I never received an estimate or diagnosis. I was told through multiple texts over a 7 month period, that it was being worked on, was at the engine rebuilders shop, he was having parts problems etc. I repeatedly asked for an estimate and tally of what work had been done. I did not receive that in writing, text or verbally. Finally, (April 7th) my son (who drives the car) and his mom, went there and he told them (he was not there, over the phone which was recorded) that it needed a new engine and it was ***** before labor. He said he was sorry and would refund the ***** deposit. Since then, he has refused to provide any documentation that it was diagnosed, a written receipt for work completed or a refund. I had the vehicle towed from his shop and it did not appear that any work was completed. The engine had layers of dirt on it, no evidence of repair, (would think to see hand/finger prints where it was accessed). No written diagnosis or estimate was provided.

Mobile Crew Chief is NOT a BBB Accredited Business.

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