Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/10/25, I visited this dealership and traded in a 2023 Rogue for a 2024 Nissan Rogue.2 weeks later, I received calls about delinquent payments on my 2023 Rogue loan, despite having traded in the vehicle. I learned that the payoff had not been received. I reached out to the Finance team, who dismissed my concerns, stating the delay was likely due to the Memorial Day holiday and the payment would be posted within the next few days.On 6/4/25, the finance team called to acknowledge that my trade-in paperwork had never been processed, admitting the situation had fallen through the cracks. I was asked to re-sign a Trade Title form that I returned within minutes. When asked why my original signatures were no longer valid, I was told they had expired due to the delay. While I complied, I remained uneasy with how this was handled.**************** continued to contact me, threatening credit repercussions due to nonpaymentan issue stemming entirely from the dealerships failure to act.I visited the dealership in person on 6/14/25 and spoke to a manager about the serious breach of contract and an alarming lack of professionalism. He stated this was the first time he was made aware of my situation. A breakdown of this magnitude should have been escalated to management much earlier, unless that too was overlooked or intentionally downplayed.I was told the payoff check had been sent via *****, and that nothing more could be done. I was advised to make the loan payment to **************** myself to prevent credit damage and wait for reimbursement.I emailed the dealership to share my experience, and upon picking up my reimbursement check, I received retaliatory behavior about how badly the negative review hurt us, as opposed to addressing the actions that led me to leave such a ********* took 37 days for my trade-in to be paid off. I have had to manage this process from beginning to end, chasing updates and dealing with the emotional toll that came with it.

  Business Response

  Date: 06/23/2025

  Hello, 

  I have reviewed the complaint and find the dealership has done nothing wrong and have attached the documents to back it up . Customer new contract was not funded by new lein holder until 06/13/2025 ( I have attached our bank reciord) and we SCS Nissan sent customers payoff the same day those funds were recieved,  as this is the strandard practice for all payoffs I have attched the checks and the FedEX tracking information. The dealership would never payoff a customers trade in till the new contract was complete (accepted) and paid by the bank . There are many reasons banks do not accept car deals and sales fall through. I also attached a check that was given to the customer on 06/16/2025 refunding the customer for a payment she had made which she absolutely should have until her new deal was finalized. I happened to be on vacation when she came in or I would have never allowed it to be refunded  This payment was NOT owed to her and she will now received another refund from Wells Frago as well as a over payment on her loan. Because we still paid the account balance that was agreed upon in the deal. I have no idea why Ms Pilgrim felt we should have paid her car off ,before we sucured fund for her new loan. I also want to add the resigning of the missing document had no inpact on her payoff, it was simple a missing form. I can be reached at 1-719-550-3131 Thank You Tammy Carlson

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 2018 Leaf vehicle's drive system failed on two occasions leaving us stranded (it's an all electric). We brought it to the dealer expecting to have the issue resolved, but when we were actually informed of what work had been done at check-out, we realised that no work related to the problem was actually performed -- only a suggestion that it was related to the 12V battery. The dash indicators clearly showed that it was not the 12V battery. We paid for the work that was done, stated our concerns, and the vehicle was returned to us with NO guarantees that we would not be left stranded once again.The image of the dashboard showing the indicator warnings was provided and the manual clearly shows that it's related to drive components that are still under warranty; yet, they failed to focus on what was shown there, and focused on a 12V battery that we explained had died due to having to leave the vehicle overnight because no tow truck was available.We are not looking for compensation; we are only looking for the problem to be resolved. Since the drive system is under warranty, we expect this work to be fully covered by Nissan.

  Business Response

  Date: 10/16/2023

  Customer has been contacted via email regarding this matter and has been informed that an update will be given here in the next few days once I am able to gather more information regarding this case.

  Business Response

  Date: 10/18/2023

  Below is my Service managers response to **************** we were unable to respond with more information after 1^st response

   

  Hello ****************,

   

  I am not sure why you are saying we told you the ** main battery was not checked. I never told you this. I actually showed you a printout from our scan tool than showed the ** battery checked out good. Now if you are referring to when you said we should have removed the ** battery from the vehicle, I did tell you that was not done because the only reason for doing that would be if we had codes showing a failed cell and were going to perform a repair/ replacement. I test drove your vehicle (total of 20 miles) with no problem after replacing the 12 volt battery. Are you now having a problem again after leaving with the Leaf?

   

  *************************
  
  Service Manager
  
  South Colorado Springs Nissan
  
  ***Tire Specials, CLICK HERE***
  
  Office **************
  
  Fax     **************
  
  www.SCSNISSAN.COM
  
   

  Customer Answer

  Date: 10/22/2023

   
  Complaint: 20734424
  
  I am rejecting this response because: "We have now noticed (after return of the vehicle) that the main battery no longer provides as much range, and the weather has been very warm, yet we're seeing less miles per kWh in spite of that -- almost 25% in fact."

  I will also point out that the dealer is stating clearly that they only did a superficial review.  The manual states that the indicator displayed represented the following possible issues, and when I asked if the dealer checked ANY of these things, I receive no reply whatsoever.

  * ************** and inverter system
  * Charge port or on board charger
  * ***ion battery system
  * Cooling system
  * Shift control system
  * Emergency shut off system is activated

  These are the items listed in the operating manual for the vehicle as possible issues to be checked.  I do feel that with us moving into Winter here in Colorado that being potential stranded is potentially life-threatening.  Rather than due diligence to ensure that a reliable vehicle was returned to us, they did the minimal amount of effort on this service.  Additionally, we had clearly explained that we allowed the 12V battery to discharge over the time the car was unused -- approximately 3 months; yet, they continued to point to a battery that we damaged AFTER THE **** to be the overall cause of the drive failure.

  It is very unfortunate that we had to give the vehicle away at a loss, but we didn't see any other options.  I asked if any of the above items had been checked and received no response, which suggests that they didn't check the motor, inverter, board charger, battery system, and/or shift control system.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/24/2023

  The description **************** gave of what we inspected relating to the ** system is completely inaccurate. I personally showed him and his wife the documentation showing we tested the main ** battery which shows very good and full bars for capacity. Unfortunately he immediately began yelling and lost him temper within seconds of the service advisor attempting to explain what ************** found. I stepped in because he was making such a scene. I politely asked him to lower his voice so I could explain things better. No matter what scan tool printouts I showed or explanation I gave he would interrupt and not believe what I said. I even offered to drive the vehicle more miles to prove it was fixed. He declined having us drive it any further to attempt to duplicate any further issue. We drove a total of 20 miles with no more codes or issues. The vehicle did still leave with bent rims and completely bald tires which he declined repairing. The vehicle really was not safe to be driving further in its condition. 

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20734424
  
  I am rejecting this response because:

  They are once again turning the issue back on me, as they did at their business, which is why I was upset.  Their response literally explains everything and requires no further action.

  They are not will to do any real work and once again ignored all the points I made and what the manual clearly stated must be checked was not addressed -- they tested the battery.  You can't really test much on the main battery externally -- no mention of testing any of the items from the actual owner's manual.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a cold text from one of their sales people, ******. ****** proposed buying back my 2020 Rouge for a 2023 Rogue, in which I expressed interest with the express conditions that it had some of the same features as my 2020 otherwise I had no interest. These features were:-Heated seats and steering wheel -Bose sound package ********* mileage During our discussions, ****** sent me a video showcase of the car in which he expressly stated the vehicle had both the sound system and heated seats and steering wheel as well as the gas mileage. Given it is a newer vehicle, the gas mileage is typically a given with the technology advancements. As for the payments, I was given a deal of 0 down with 596 baseline payment. This went up to 624 with the included gap insurance. i accepted this deal. When the vehicle arrived, after going through the paperwork with the individual who dropped it off I checked it out and found that the controls for the heated areas to be missing, as well as the sound package that was promised. I attempted to contact ****** regarding this, thinking it may have been a mistake. He did not respond until hours after, telling me he'd get with a manager. Only to never get back to me. I then checked the vehicle info placard and saw that it was in fact a baseline Nissan Rogue with none of the features I asked for save for the gas mileage. After submitting a negative review, I was contacted by ************, who was the only helpful individual in this. I requested my old car back in which her general manager gave me the options of either spending more money on another car. Or installing heated seats and no option of my old car. During these discussions I also found out that **** down was sneakily placed on the paperwork. This was never discussed. I agreed to 0 down. Not ****. Yet my payment is still at the 0 down price. Near everything about this deal took advantage of the fact that I was not present to look at things myself and was fraudulent.

  Business Response

  Date: 10/04/2023

  We have contacted the customer directly and have settled this matter with him on Tuesday, October 3rd. 

• Initial Complaint

  Date:05/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally purchased our car from SCS Nissan because of their lifetime warranty. We didnt realize that it was actually just a means of funneling in fees for your car upwards of $1000+ every time you get an oil change. They do a full inspection every time but missed that the fan had come off causing the car to over heat (not covered by the warranty) they found the **case was cracked and that was covered under the lifetime warranty, but they refused to cover the diagnostics fee even though it was necessary to figure out that we had a cracked transfer case, they were incredibly unprofessional in their demeanor. We let it go. Today we go in for a routine oil change and find that the **case oil needs to be changed, even though we just had the transfer case worked on they said we dont do it along with the repair of the cracked transfer case they had a long list of recommended repairs including new tires even though we had replaced them before winter. Youre told if you deny the any of the recommended maintenance we are at risk of voiding our warranty. The fees were around $2000 If you ask them to clearly outline the warranty and its stipulation, if youre within its boundaries to keep your lifetime warranty they do a jig around the question and NEVER give you a clear answer. You have three denials before your warranty is voided. They refused to tell us where we were in regards to that. In leaving the building the manager sat there and clearly started speaking disrespectfully till he realized he was being stared at he straightened up and acted as if he was working. They are disrespectful to their customers and I genuinely question if theyre running a safe and competent shop.

  Business Response

  Date: 06/01/2023

  I reached out to the customer, we were able to go over most if not all of the details and concerns customer had from last few visits. I appreciate her willingness to talk with me and explain to me her experience. I was able to explain the different types of warranties - which one they had, what it covers over all, what it covered from visit and why it didn't cover the whole service visit. I broke down the amounts that was and wasn't covered and then itemized what they paid for. I explained the different types of inspections that are free or included along with diagnostic testing fees. At the end of our conversation the key factors were "lack of time spent explaining details, and the feeling of not being treated with respect in a customer service based environment" I did let customer know I will be back in touch with her after I've spoken to the Service Manager on her behalf from her experiences. I expressed to the customer that we in fact do care about our customers experiences here, our goal with every customer is not just to meet but beat their expectations. I hope we are able to earn their on going business and to continue to service their current vehicle along with any vehicles needs they may have. 

  Owner Loyalty Manager

  ***********************

   

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cars.com showed the car we bought for $59,100, their own website said $59,900, our sales person ************************* said the price was $64,000 and no one would care to listen to us. I initialed a piece of paper that I was refusing LoJack and any service plans, I only wanted the Gold Preferred plan, but was told no and ********************* made us sign for things we did not want. He highlighted what we had to get for the financing to go through. Everything was already typed up and we were lied to. 3 different people were on our deal and all had a different story and *****. This was supposed to have been a great first new car we ever had, but turned into a nightmare. I even reached out to ******************* the owner from ******* and no luck. I dont understand what we did wrong to deserve this treatment.We were not given all of the documents from our transaction as ********************* only gave us a few items. I had to contact our sales person to get a few more, but we were still missing copies of documents we signed including the we owe form. We had 3 different stories of what to do with our trade in windshield.Everyone involved including ****, ******, and **** said different things.The dealership did not honor the Cars.com price even though I stoped **** and showed him and said he Team posted the wrong lower price on accident. So between the cost savings of the online price, the stuff I did not want including activating the LoJack, paint protection, or maintenance plan, we could have purchased the 96 month ******* mile Gold Preferred plan that I actually did want.So why did **** force us to initial what he highlighted instead of giving us options? Why did we pay $1600 more than the cars.com price?We did we have to pay for LoJack activation when we didnt want it? Or paint protection or maintenance?We initialed a paper saying NO in front of our salesperson. But then to have the finance guy make us after waiting for 4 hours is horrible.

  Business Response

  Date: 04/04/2023

  I personally, as the Owner Loyalty Manager here at South Colorado Springs Nissan have spoken directly with the customer a couple different times, as well as the Sales Manager *****. The customer's request was offered to the customer, but when it came to sign the paperwork to process it, he no longer wanted that from us or wanted to deal with us. The customer decided he would buy the extended warranty somewhere else, with that ***** refunded the money to the bank for customer to be able to purchase that warranty anywhere the customer wanted to!

   Thank you for your time in this matter.

  Sincerely,

  Jerami

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19846729
  
  I am rejecting this response because:
  
  I was contacted by **** and we quoted me over $4,000 for the warranty on top of everything that ********************* charged me for. I refused. 
  

  Then ***** got involved and said he would refund the LoJack, Paint Protection and Maintenance plan, the $1600 price difference from cars.com and sell me a warranty At a discounted price.

  So I said that would be great as its what it should have been from the beginning. 
  

  I stated I would remove the negative reviews that they were upset about as they did the right thing.

  but then things turned worse.

  ***** sent me a text message that I had to complete a Nissan dealer survey first before they would move forward.

  So I explained to ******, that as a believer in God and *********************** as my Lord and savior that I dont like the way their dealership is forcing me to lie on a survey to get what I should have gotten in the beginning. This goes against my religious beliefs.

  Jermai and I had a long phone conversation where she offered to go through the survey to help me answer the questions.

  I mentioned that it felt like ***** was trying to blackmail me to lie on the survey first before they would refund the money to Nissan.

  So it kept getting worse and as ********************* said our car could be deactivated, and the test from ***** were getting abusive in tone, we sent one last text to ***** to say if he desired to send the refund to Nissan he can but I would not be going back to the dealership to engage in their harassment.

  At this point I called another Nissan dealership to get help about our deal and then was connected with Nissan directly.

   

   

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in the market for a 2023 Nissan Z. I was called by ***************** at South Colorado Springs Nissan letting me know they had one on the lot. No mention of price on the vehicle. I went to their website to see if the vehicle was the color, transmission and price I needed to be able to purchase the car. The vehicle was listed on their website for $52,924. This price stated SCS Nissan price. Under that price was an MSRP of ****** and a charge of $799 for dealer and handling fees. This was within the price range I needed for the vehicle so I texted ****** back and asked him if that was the right price. He stated it was but that they didnt list their dealer markup of $15,000 so the real price was $67,924. He said the markup was due to the car being rare and a specialty car. I told him the price advertised was not accurate and he stated they never sell a vehicle for MSRP. I sent him the picture of the ad and stated that the listed price was not MSRP and that it had the charge for dealer and handling fees on there. The text message thread was extremely long and I have kept record of it. I called the dealership and asked to speak to the sales manager *********************. I explained the situation to **** and he saidwell obviously my sales people may need some retraining because they should not be quoting things like that for you, but he was probably just doing that to get you to come in and look at the car. He then said that every dealership around that is getting these cars marks them up and some way over what we are marking them up. I told him that the difference with those dealerships and his is that those markups were clearly listed in the ads on their website. **** proceeded to say that $72,924 was the sales price and that he would not sell it for less than that. I told him that I was quoted a final price of $67,924 by ****** to which he said, well as I said, he needs retraining, but the price is still $72,924.

  Business Response

  Date: 02/23/2023

  My name is ******, I am the Owner Loyalty Manager here at South Colorado Springs Nissan. I never received anything about complaint # ******** until it was forwarded to me in an email from our ************* Manager ******************* on 2/22/2023 at 5:45 p.m.

  I was in contact with the customer today 2/23/2023 at 12:15 p.m. we spoke for an hour on the phone. The situation has been addressed and handled. I had him speak to our General Sales Manager *****, later in the day as well. I will be speaking to our Owner about this situation, it will be in our meeting tomorrow with all *********** in attendance. Due to the car being a specialty vehicle and uncommon to even get, none the less have an option to have in stock on hand we are unable to price match, beat, discount or honor the incorrect price that was computer generated because the car has already been sold. There is and was only 1. In talking to the customer if or when he is ready to purchase that vehicle model we will do whatever we can to assist him. Unfortunately, it isn't even a vehicle that can be special ordered from us to have or keep on hand and that was thoroughly talked about. We offered the customer an option of his choice of a Gift Card or Nissan Rewards $ as a good will gesture due to the inconvenience and hassle this has caused him. He reached out to me at 2 p.m. letting me know he and his wife decided on a gift card. I will be contacting him tomorrow to make arrangements on getting it to him and have invited him in to meet with him and his wife in person to meet our staff. He accepted.    

  Thank you for your time in this matter,

  ~Jerami~

   

  
       ***********************
  Owner Loyalty Manager
  South Colorado Springs Nissan
  ************** Direct Line
  ************** Main Line Ext.1103 
  ************************************

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in a 2021 Frontier for a 2021 Titan on October 21, 2022. I signed a contract and then the finance manager said oh Bent county changed the tax I will have to do another contract, just sign this and I will correct the tax. I left the dealership with the Titan. A few days later Nissan sent a mechanic down to have me sign yet another contract because something wasn't right. This was the 3rd contract. I never received a copy of anything. On November 8 I received a letter from the ENT finance company advising me of my new payment amount and due date for the Titan. Today, November 21, 2022 I received a letter from South Colorado Springs Nissan stating "we cannot provide credit to you at this time or that we cannot provide credit on the terms you requested " I believe this company has acted in bad faith and that they have exceeded the 10 rule in which they have to cancel a contract. I can provide a copy of my canceled check for $2,000 that I paid as a down payment. They also took possession of the Frontier.

  Customer Answer

  Date: 12/06/2022

   
  Better Business Bureau:

   I  received the following email from the business

  Hi ******** ,
  
  I am having trouble responding on the BBB site, but I wanted to reach out to you about your concerns. I reviewed your file you, We did  re-contracted due to the tax rate in your county being 3.9 % which was .9% higher than the 3% originally thought , we did not charge you anything for this error and the contract pricing remained the same as we offset this by giving you more in the trade allowance , so your original amount did not change we had to make the taxes correct. As for the letter you received , they can be quite confusing they are auto generated when your credit is reviewed by financial institutions ( different banks) that do not participate in your financing. I want you to know you are 100 % financed and good to go with ENT ************* I am attaching both buyers orders so you can see the only thing that has changed it the tax  rate as described above and the offset of trade allowance given. If you have any other concerns, please reach out I am here to help.
  
  
  
  THANK YOU!
  *************************
  CONTROLLER
  SOUTH COLORADO SPRINGS NISSAN
  1333 SOUTH ACADEMY BLVD

   

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2015 rouge in for a 2018 dodge journey on December 23rd 2021. Since then my car went in the shop now 5 times. First one was the day after being brought due to the air intake not being bolted down. A week later my windshield wiper didn't work cause they accidentally disconnected it. The next thing was my heater was blowing ice cold air in winter. My biggest issue is now my transmission had fallen into the drive shaft. It been proven that it was work on in New ****** before nissian brought it. Nissian has not help at all woth the warranty or getting it fix. Now the drive shaft is on back order. It been 5 months since this occurred. I still have no vehicle back. This dealership won't even give me a copy if my warranty to help get it worked on.

  Business Response

  Date: 08/12/2022

  It is my understanding that ******************* (GSM) has been working with Rose regarding her complaint.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Nissan 21 Frontier SV truck in January 22 and had a terrible experience. SCS Nissan detailed truck and did an awful job, no detail/cleaning to bed of truck so had to bring back. Got bed detailed and picked up to bring home. Techs forgot to clip bed cover and on way home the bed cover blew off. I didnt realize until I got home. Retraced my drive and found bed cover along highway 24. Brought destroyed bed cover back to Nissan and told sales manager ********************* what happened. He told me, their fault and they would replace bed cover as soon as possible. Feb 22, stopped by twice and spoke to ****** no cover due to shipping. March 22, came by twice again and spoke to ****** no cover, yet. April *************************************************************************** May. May 22, no cover and said theyd send me a check for $955.00 because they couldnt locate a cover. Came back twice in June 22 said, we sent check, and promised on its way. Never received a check and visited SCS Nissan and ***** gave his personal cell to me. He stated please text me and Ill take care of it. Checked the mail saw no check and texted ***** several times with no response. Visited July 10th, ***** said, nothing he can do. I said, did you receive my texts? He stated, yes, and he didnt like my tone in texts. I explained, Im upset I havent received any restitution. He said, did you get it in writing? I said, You gave me your word. He then asked, Do you remember what you had for dinner 7 months ago? I said, whats that supposed to mean? He said. well. how am I supposed to remember something from 7 months ago? I said, Ive come in every month since and I remember purchasing a car. He said, well nothing I can do until it gets authorized. I said, why wasnt it authorized in January? ***** stated, I dont know. I asked, whos your manager?. He said, *** something and h*** be in Monday" I said, can I get his numbe

  Business Response

  Date: 08/02/2022

  Hello ****

  My name is *********************, General Manager at SCS Nissan. I've call you a few times on **************.

  Are you available to speak by phone or in person today?

  Customer Answer

  Date: 08/04/2022

   
  Complaint: 17626126
  
  I am rejecting this response because *** has left no messages in my voice mail.  I also called SCS Nissan, yesterday, 8/3 at 900am and left message for ********************* extension 102, and received no callback on my cell of ************.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/04/2022

  **** and I spoke this morning. We are resolving the complaint. Please remove.

  Customer Answer

  Date: 08/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************