Reviews

Review Details

• Review fromMichael P

  Date: 06/01/2024

  5 stars

  Michael P

  Date: 06/01/2024

  ***************** is the best salesman ive ever worked with, i highly recommend him and will continue recommending him in the future. Thank you sir ????

  South Colorado Springs Nissan

  Date: 06/17/2024

  Hey *******! Thank you for sharing your most recent experience with us. We are glad that **** was able to deliver and meet your expectations. Here at South Colorado Springs Nissan we would like to thank you for being the best part of our business. Please do not hesitate with any questions or concerns that you might have we would love to help! Welcome to our Nissan family and again thank you for choosing us here a South Colorado Springs.

• Review fromSam J

  Date: 05/13/2023

  1 star

  Sam J

  Date: 05/13/2023

  easily the WORST service department Ive ever seen anywhere. Ive had my 2018 nissan Titan since new in 2017 and have NEVER once had an issue with a simple oil change. this abhorrent dealership initially wouldnt even tell me when i could expect my vehicle to be completed, only until after pressing did I get 3-5 hours. Six hours later my truck was still NOT done.. this for an OIL CHANGE mind you. on top of it all, the service staff was evasive, dismissive, and consistently transfered my call to FULL voicemail boxes. when I finally insisted to be put on hold and not transfered again I was given to the supposed service manager who entirely made excuses for the terrible service instead of just answering WHEN i could pick up my truck. I was offered a courtesy shuttle until i told them i lived in black forest and had to take a lyft home and to come get my truck at close of business when i finally insisted they just give me my truck back and i would take it to woodmen. when i arrived they charged me and told me they changed the oil and filter. After such a preposterously laughable amount of ignorance on what was going on with my truck i took it to woodmen nissan to confirm the oil WAS actually changed.

  South Colorado Springs Nissan

  Date: 05/18/2023

  My name is ******, I am the Owner Loyalty Manager here at South Colorado Springs Nissan. I reached out to the customer as soon as the initial review came in. I replied to the customer in the review, called, left a voice mail,and then sent an email to make contact. There was an email response stating I could read the review for any details and asked to be removed from all contacts with my location. I went to the ****************** for details. Customer made an appt online for an oil change, check engine light, and other. Unfortunately,the computer system does not give an amount of time the appt. will take.Customer came in for appt. The oil change was for customers Diesel Titan that cannot be done in the Express Lube Bay and must be done by a Diesel Certified Mechanic, the check engine light that had to be diagnosed, along with the "other" being the Intermittent Wiper System that also required an electrical system diagnosis. It is common practice for any sort of check engine lights,codes, and or electrical issues that need to be diagnosed that includes needing to be checked, traced, researched are always recommended to be dropped off for the day bare minimum - that wasn't and isn't the case for online self-made appointments. The customer was told it would be 3-4 hours just for the check engine light, an additional hour for the diesel oil change and then more time for the "other' again being the Intermittent Wiper System (electrical).Because of the length of time the appointment would take it was recommended for the vehicle to be dropped off instead of the customer having to wait at the dealership for hours on end. *************** was mentioned, but after discovering the location was out of shuttle drivers range per dealerships policies, customer arranged **** services. This appointment needed a considerable amount of work that required time to be performed properly and was not by any means a "simple oil change" appointment.

  Sam J

  Date: 05/18/2023

  Consistently I was given lies on time. Including the initial 3-5 hours. Much like this response from southern colorado Nissan. More lies.

• Review fromBart R

  Date: 10/04/2022

  1 star
  My daughter bought her car from South Colorado springs Nissan. She loved it. In July, 2022 she got sick and lost her job and was no longer able to make her payments. She brought her car back to the dealership and asked them to buy it back. The manager ******************* told her no. A salesman ********************* made a deal with her for a South Colorado Springs Nissan employee to take over her payments. She agreed to leave her name on the title and the registration. (a vulnerable and un-wise plan arranged by *********************)***** gave her a ride home in her car. Our daughter introduced ***** as she announced that Nissan was buying her car back. Our daughter is back in the hospital and her car loan bills are stacking up. Her loan is over due. The payments are not being made to the lender. ********************* promised her this would be a good thing but he is not available to mop up the mess.****, the manager says he knows the payments are being made.... What??? Then where is the money and why is the loan passed due???**** says this has nothing to do with the dealership. For failure to pay I want the car returned to my daughter!!I hold the South Colorado Springs Nissan, ****, and ***** responsible to uphold the deal they made with my daughter. Where are the payments going if not to the lender?

• Review fromSheri W

  Date: 09/07/2022

  1 star
  Since the lowest rating has a one this is the best I could do for this dealer. They have had our van two different times for Service for same issue and the last time we told them we needed it back to go on a trip from Colorado to Kansas and they told us that it would be fine traveling that far without the valve replacement that they told us it needed. They did not advise us not to drive the vehicle. We ended up getting stranded in Kansas and Now were looking at thousands and thousands of dollars in repairs and we had to rent a vehicle to get home. The dealer that currently has the van and Kansas called this dealer for more details and they were told that we were advised not to drive the van which is a blatant lie. The dealer with the van now is going to have trouble getting it covered under warranty because of this dealers lies.