Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started the claims process through our insurance in July of 2023 due to having significant hail damage on our house which included damage to our siding, roof, and painting on the house. We signed a contract with Summit View Roofing (*****************************, contractor with the company) on 8/4/2023. He promised to replace our roof and subcontract the other work on our insurance estimate claim, stating that he would take care of all of the repairs needed. We paid a payment of $7,900 at that time (our deductible). We repeatedly reached out to the company to get our work started (via voice mail, text and email) and often received no response, and when we did we heard many excuses about lack of worker availability and materials. We let them know we would like more communication from them to update us as to when to expect the work to be completed. After repeated attempts of contacting the company, we would occasionally get a response. They finally completed the roof replacement and gutters late October of 2023. The roof was done in one day and the workers left in the dark, leaving considerable clean up including many dangerous rusted nails on the ground, despite the promise to clean up all debris. The communication after the roofing was completed did not happen for the subcontracting work despite our repeated efforts. We finally contacted the company through email to inform them that we would make a complaint to the BBB and do a negative review in March 2024 if they did not respond, and consequently received a response from ********************* (who referred to himself as our main contact). He apologized and gave many excuses and promised to come by and look at the work that was still needed within a week so that they could get that work completed. Two weeks later he came and looked at the house and left without talking to us. Our final communication was 5/2/2024 and there has been no response. Documents related have been uploaded. Unable to wait further due to risk-hail

  

  Business Response

  Date: 06/03/2024

  We processed the contract signed 8-4 and promptly ordered materials ( no charge upgrade to class 4 impact resistant w/value $2400), which were backordered nationwide.  Once we received materials we installed on 10-23-23 and then gutters on 10-25-23.  With wet fall/winter painting was behind.  After speaking to the ********** in march and then inspecting the siding, it was determined that the siding needed to be changed due to amount of damage (see photos) before any painting.  We had sub contractor give estimate which we tried to have insurance include in scope of work.  On May 1st we received a message from the ********** and returned the call on May 5th and left a message we were still working on getting siding added.  We had not received any communication till this complaint.  We have no problem excluding the paint and only billing for the roof & gutter work completed.  We will send invoice, certification and digital payment link via email to make this simpler.
  
  *********************

  Customer Answer

  Date: 06/03/2024

   
  Complaint: 21788900
  
  We are rejecting this response because:  We started our business with your company (Summit View Roofing) last August and have yet to have our work completed 9 months later.  We do not want to do further business with your company.  We are overall dissatisfied with the amount of debris left behind by the roofing company and the poor communication response.  We have only gotten responses after repeated efforts and notices that we will be doing a negative review snf notifying the BBB.  Why are you only now sending an invoice to us?  This has been bad business!  Our neighbor next door had his house painted and roofing replaced by your company within one month or less and we only started our process shortly after them so the excuses given are not accurate.  
  
  Sincerely,
  
  ****** And *******************************

  

  Business Response

  Date: 06/06/2024

  Your neighbor is irrelevant as they have another insurance company different policy coverages and their home was in a different condition.   We are billing you now since we are doing no further work.  We are only billing you for what we have completed.  I have attached the invoice we have sent you and your insurance company, if you have any questions please reach out.

   

   
  

  
  

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21788900
  
  I am rejecting this response because: We have consulted other experts and want to be clear that your company has failed in completing the work requested in a timely manner and failing to communicate with us as to when the work would be completed.   We are tired of excuses.  We have played your invoice and wish to have no further communication with you.  We are going through another company and have notified our insurance company as to our issues with you.  
  
  Sincerely,
  
  ****** And *******************************