Complaints

This profile includes complaints for Unified Growth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Unified Growth

  14860 Roller Coaster Rd Colorado Springs, CO 80921

• 

  Unified Growth

  520 W Colorado Ave Colorado Springs, CO 80905

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 11/05/24. The amount I paid ******. There was suppose to be training involved but NO TRAINING.! No anything. This a TRUE SCAM! I have tied to get them to refund but they won't. I have in emails where they say they will refund within 5 days but they have done nothing but stall stall and stall. My credit card through ************** tried to resolve with nothing being done or no resolution. I know that it is my mistake for not looking into Unified Growth more deeper but I did not think that a scam such as this and what they claimed to offer with all of the advertisements accolades and other people who are in on it to lie to me to get me to be interested in what they had to offer. I am unable to upload the emails. I can send through an email. Thanks

  Business Response

  Date: 05/20/2025

  Hi there,

  We have 5 days of live workshops as well as twice per week live-stream-skill-training from other team members. That's 7 opportunities per week for 1-1 training with a coach, so your claim of "no training" is baseless.
  
  If your bank decided not to refund your payment, they likely decided the same thing.

  Best,

  Unified Growth

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23313398
  
  I am rejecting this response because: when I singed up before the 3dsy period was up the first two days NO ONE SHOWED FOR ZOOM on day 1. NO ONE SHOWED FOR ZOOM day2. I stayed on zoom for 1hr ea day to see if someone would show up. But NO ONE SHOWED  up. So I requested a REFUND. I would like my 565 refunded to me please. Be an  ****************** Why are you holding my money and me hostage? Do what's RIGHT?
  
  Sincerely,
  
  Vellure Washington

• Initial Complaint

  Date:11/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Be very cautious about doing business with Unified Growth, ***** dba Digital Leasing. I paid $7,800 for their online business course for creating websites for businesses. As per state and federal consumer protection laws, allowing the consumer three business days to request refunds, I applied for my refund within that time period. Even though the contract I signed did not spell out any definite refund period of time, they denied my request, claiming that they said in an email that I had to apply within 72 hours. I had hoped they would have been honorable regarding my refund request. It was no surprise that their **** provider did not support my request. They were very likely not an unbiased mitigator since a decision for me the card holder would mean they had to refund the merchants fee, whereas a decision for Unified Growth would mean no refund need be paid. If you have decided to pay the large fee and proceed, you might request the following before signing any contract:1.All language in the contract be removed which prohibit you from seeking a refund.2.Three business days should be the contracts stated period for a refund.3.They supply to you, before you sign the contract, the extensive business check list so you can see how overwhelming this business can be.4.Provide the contact information to you for the names of at least six clients, who have purchased the system within the last year. You should contact them. I wish I had taken these precautions, and that this companys officers and staff had recognized state and federal laws and issued my refund. Its disappointing to go through this experience seeing how much this company objected to doing what was honorable, and right, but instead made every effort to keep my $7,800. I guess keeping those funds was more important to them than treating a client with respect and honoring state and federal consumer protection laws. Apparently, they must have needed those funds to get by. Les B. ********, ******

  Business Response

  Date: 12/03/2024

  Hi there,
  We do indeed follow the federally mandated 3 day business cooldown period on all signed contracts. If you feel the team missed an important detail or fact about when you signed up and how the timing is calculated, please reach back out and reference this message to you and I will take a look at the matter personally.
  
  That being said I'd like to address each of your line items:
  
  1. The credit card processors ALWAYS side with the cardholder in situations where you've proven that you were correct. If they aren't siding with you, it indicates that you are indeed not abiding by the contract you signed. 
  
  2. We have no contract language that prohibits someone from seeking a refund. In fact, we state exactly the protocols to receive one which follows federal law

  
  3. We provide prospective students a live walkthrough of the full training, we don't send people into the program blind
  
  4. If we gave out the personal contact information of every student that buys our program, they wouldn't have time to actually run their business.
  
  Again, I'd like to clarify two things:
  
  1. We follow all federal cooldown laws, so you were either incorrectly denied by the billing team, in which case I implore you to reach out again and reference this message, OR you were indeed outside the refund period. We have this refund period in place because we invest significant resources into each student's success, and we've had several instances of people joining our program, stealing all of our information, and then requesting a refund. For those reasons, we have a refund period in place.
  
  2. You've failed to mention that the training itself, and the coaching you receive, is top notch for the industry. If instead of complaining about untrue things, you decided to take action on the material you've been given, you would make back your money and more in a few months. So I recommend you take this approach and build a better life for yourself, which was the reason you joined in the first place.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [[BBB transcription via mail, see attachment for complete complaint details]]A timeline doc is included Oct. 1 I answered an ad on FB - just looked at it really - then a call came in (with my local area code from a man named ***** - he was in *** he said he was calling to see if I would like another call to explain the program I said ok - then a **** ****** (FL) called after several lengthy zoom calls with her I signed up for the digital mkt training $7,000 on a Wed by Fri I knew I could not grasp this info. I called on Monday - could not get thru to the owner **** ******* - I called again Tue morn I spoke with *** ******* - was told no refund

  Business Response

  Date: 11/27/2024

  We have a very clearly documented refund and cancellation policy which gives ample opportunity for people to get refunds within a reasonable timeframe. The reason we have this in place is that we invest our own resources into onboarding each student and ensuring their success. 

  To your comment that you "could not grasp this info", we have people from all walks of life that achieve success in our program every single day. 
  
  Furthermore, per the attached screenshot - it's clear that you did not even complete a single ******* so how could you claim it was too difficult for you?

  While I understand you're unhappy with the outcome here, it's important that you represent yourself honestly, because you're claiming that we sold you something that was beyond your comprehension, when in reality you didn't even attempt to move through the material.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a "contract" with this company and it turned out to be a complete scam. They charged my credit card $7,000 for an alleged "class" on Digital CEO and digital marketing. Then contract stated I could cancel within a "rescission" period, but did not specify the period. I tried to contact that them for a refund, since I did more research with BBB and determined it was a scam company using false advertising with celebrities through "cameo". I tried to contact them, they only accept text messages and they do not respond. They have thousands of complaints on BBB and BBB tried to contact them to no avail.

  Business Response

  Date: 11/27/2024

  Hi there,

  Few things here: the contract is indeed a contract. We did not charge you for simply a "class" as you put it. We charged you for a fully-fledged curriculum, 8 workshops per week for help and guidance, a 1-1 coach for 90 days, and access to our quarterly masterminds at our Headquarters.

  The contract states clearly that the rescission period is in our Terms of Service - if you had a question about it (which was in the very short and to the point contract that you signed), you could have also asked.

  Furthermore, we have never once paid a celebrity on Cameo, nor do we have "thousands of complaints on BBB" as you have claimed.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did recorded zoom call with my "coach" on May 2nd. I signed the contracts and started working on getting towards my financial goals. I ended up in the hospital mulitple times and ultimately ended up having surgery. I reached out to my coach and he stated he couldnt help me with my payments. I spoke with the owner and he pasued the payments for a month. I reached out again because this course was not a good fit for me and i wanted to cancel the schooling. Now billing is telling me to provide proof that my coach **** stated if i wanted to end the agreement I can but would not longer have access to the program. I rescinded access myself so there was no reason to try and collect payment. They keep stating its tuition not a membership. Ive been to school. If you drop out? You dont ow the school for the remaining 3 years. Thats not how tuition works. This is "school" is a money grab. If the point is to teach someone how to grow financially, why would you send them to collections if they can no longer pay you. It isn't a physical product lost. It's literally a digital product. They aren't losing anything. But want to **** you down for payment. It is so sad. I have to make it very clear: I asked **** three times if I could walk away if the program was not a good fit. He stated after 72 hours I would not get a refund of the money i paid but wouldn't owe the school and would lose access to the coursework. He also stated it would cost more money to try and collect the payment and they are not that type of institution so they would not send me to collections and would essentially wipe their hands of the situation. I did not record the conversation but **** did. I've asked for a copy of the recording.

  Customer Answer

  Date: 10/16/2024

  I'm looking for a billing adjustment. I understand I can not get a refund due to their policy but I don't have access to their program/software/course and should be required to pay for something I do not have access to. 

  Business Response

  Date: 11/27/2024

  Hi there,

  **** is no longer with the team, but we are looking to see if we can find old zoom recordings to see if something was promised to you that shouldn't have been.

• Initial Complaint

  Date:09/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel I was pressured into something that was not totally revealed such as cold calls to potential customers. I didn't see the 72 hour refund soon enough and they I told them I was physically unable to learn all the things you needed to run this business. I should have waited to make the decision to join their group. I didn't receive a copy of the contract I supposely signed.

  Business Response

  Date: 11/27/2024

  Hi there,

  I can see in our system that the contract you signed was sent to you on 7/31

  Part of our sales process involves screen-sharing and showing you through each module in our program so that you know exactly what you're getting.

  Beyond that, we have countless workshops to help you get beyond your fears and discomfort - that's the entire reason you've enrolled.
  
  Lastly, we teach a dozen prospecting methods that don't involve cold calls, so you should consider engaging with some of those.

  Customer Answer

  Date: 11/28/2024

   
  Complaint: 22257337
  
  I am rejecting this response because: I wasn't told I had 3 days to cancel the contract
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was talked into joining BAM in October 2023. First off I felt extremely pressured into providing my payment information and signing their contract. The call was full of empty promises! My coach was who my initial call was with and I never heard from him after he took my $1,000 that day from my account as a down payment and then charged my card $566.66 per month. After having medical bills pile up from my sons major surgery I no longer had the funds to keep paying for this. I reached out to the company and asked about lower payments. They agreed to lower my monthly about for 2 months to $300. After that it went back to $566.66. I am still struggling financially and asked about lowering my payments again to which they declined. I received a call about my account and I told them I could not make the $566 payments any more but I offered to pay $100 a month until my debt was settled to which they declined. They are now threatening collections. I am more than willing to pay this off but they are not willing to take the payments I can afford. I have also never had access to my payment account for this so I dont even know how to make payments or see my balance. I feel that this company is shady and are solely in it for the money they make off of fools like me who felt pressured into buying this too good to be true course! I do not want access to the course I just want to pay whatever it is I owe and be done with this company!!

  Business Response

  Date: 11/27/2024

  Hi there,

  I'm sorry you had this experience, please reach back out and reference this message I'm sending you to our billing team and we will get something worked out with you.

• Initial Complaint

  Date:06/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/29/24 I was enrolled in Digital CEO's program by a recruiter named ***********************. I was given a contract in e-mail to review in a few minutes and sign. When signing it was already prefilled. After reviewing the contract in full, it states you only have 72 hours to cancel. I reached out to *********************** by phone call on June 2 and did not receive a call or response. I reached out again when trying to go on the website to cancel on June 3rd it was down due to maintenance I reached out on June 14thwith no response which at this point I reached out to support twice and they took 4 days to respond stating I only had 72 hours and they could give me a discount and take away 2 payments of the ****** I owe. I also reached out to the owner and founder ***************************. The responses received from ****** were very degrading and unprofessional. I stated in every interaction with anyone from Unified Growth how ***************** is not for me personally and I would like to be removed. They took a $565 down payment and I paid $350 in other resources associated and recommended by the Digital CEO's program. I did not complete this program I really believe you need more than the allowed time to cancel and the fact that their website was down to even cancel within the 72 hours allowed was ridiculous. I was lucky enough to realize within 2 days but since I did not get in contact with anyone or even able to get online not because of myself I reached out in time but by the time someone responded It passed the 72 hour ***** I expressed to *** at the time of signing up how I am not in the financial position to pay those payments myself. He made it seem like I would get all these clients that they help with. This company is a scam and fraud. This has been a disaster and nightmare dealing with Digital CEO's I do not wish to give my money or time to individuals who treat their clients in this kind of way because you no longer wish to continue. I have messages for additional information.

  Business Response

  Date: 06/24/2024

  As stated in the referenced contract & preceding response, we give 72 hours to refund. This is to protect our business from people stealing our material and then asking for a refund.
  
  The customer reached out to our billing team outside of the 72 hour window, per the message given in this complaint.
  
  Contract was signed on 5/29, customer did not reach out to our team until 6/2.
  
  We ask that the customer provide a detailed proof of the messages and calls to our billing team as well as their signed copy of the contract so we can investigate further.

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21889897
  
  I am rejecting this response because:
  I reached out in time of the 72hours, the coach provided did not respond. That is not my responsibility. I was also under medical supervision and still am due to having surgery on 5/7 and under strong narcotics. My doctor advised me that I was under no sound mind to sign any legal contracts during this time. I just returned back to work last Monday and to my normal routine. This contract is not legal and is void. I have medical documentation. As well as the conversation and call I made to attempt to cancel. I did not want to share my personal medical information regarding this decision but I was not there mentally to get into any long term contracts. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/26/2024

  Hi there,

  Please provide message logs and proof that the cancellation request was sent to the sms or email number provided for such requests in the contract so that we can validate the claim that it was made within 72 hours.

  Customer Answer

  Date: 07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to also state that not only did I reach out to the coach and the founder. His response was very unprofessional and I was told I was trying to play as a victim. I am under medical supervision from surgery on 5/7/24. My doctor advised I could not legally sign any contracts during this time. I am willing to provide a letter from my doctor. Not to the business but to the BBB I do not want this business having any of my information its bad enough they have my personal information. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2023 I mistakenly entered into an agreement by phone call - which was unsolicited by me. What was misrepresented was the "opportunity" to create my own business by following the training offerred by United Growth aka: "BAD A** MARKETERS". I signed a series of e-documents via email under the false impression I had a 'back out' provision when i received the completed agreement. I did not receive the completed agreement until three days ago. ****************************** advised me I owe a balance of $ ******* As a retired person, I do not have the ability to hire legal counsel to remedy this scam

  Business Response

  Date: 02/15/2024

  Dear ********************,
  
  Thank you for bringing your concerns to our attention regarding your experience with United Growth. We are committed to ensuring clarity and satisfaction for all our clients and regret any misunderstanding that *** have occurred.

  
  Upon reviewing the details of your agreement from August 9, 2023, it is crucial for us to clarify that our goal is to provide transparent and comprehensive information about our training programs, including the obligations they entail. We strive for transparency in the signing of e-documents and ensure our clients are fully aware of all terms, including any 'back out' provisions.
  
  We recognize the importance of receiving the completed agreement in a timely manner and apologize for any delay you experienced. This is not reflective of the high standards we set for communication and client support at United Growth.
  
  Before receiving your complaint, we proactively ceased any further charges to you as a gesture of our commitment to fair practice and understanding of your situation. Recognizing your concerns as a retired individual regarding the balance owed, we are prepared to discuss a suitable resolution. We aim to address your concerns directly and find a path forward that respects your financial circumstances.
  
  Charges were stopped before you opened this complaint against our organization, so we're unsure of where there *** have been a lapse in communications.

  
  Sincerely,
  
  United Growth Team

• Initial Complaint

  Date:07/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has unlawfully taken my money. I was speaking with a company named BAM University about taking their courses to open my own digital business. They sent me a contract and after I signed it they said it was the wrong contract. They told me that they voided the contract which I confirmed via email explicitly. They sent me another contract which was supposedly the correct one but I decided not to sign it and not to move forward with the company. Next thing I know, Unified Growth has charged me $2,900. I reached out to them assuming that this was a mistake and got no response. I then told them that I was disputing the charge with my credit card company and only then I got a terse response back that they have no intention of refunding my money. One month later, they took another $2,900 from me! I am in the process of securing legal representation and have already incurred $350 in legal fees. As far as I am concerned this is straight theft and illegal business practices and I will be pursuing a full refund plus my legal expenses from them.

  Business Response

  Date: 02/15/2024

  Hi there,

  This refund was made to Ms. *************************** in September of 2023 in full after an investigation by our billing department and sales team leads.

  It is never our intent to keep any money that is rightfully owed back to the consumer.

  The issue is that when you make a dispute to a credit card company, they take the money from us, so we are unable to refund it until the investigation is complete on both sides.

  We have a billing department that is responsible for these claims. Reaching out to them would have made for a much quicker resolution to your problem.

  Best,

  *****************************