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Business Profile

SEO Services

Unified Growth

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Unified Growth's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/6/2023, Unified Growth posted a charge to my credit card in the amount of $5,800.00. I am unfamiliar with this business and believe this charge to be erroneous. I have tried three times to contact the company. They have not returned my call. Considering the amount of the charge I feel like this is extremely urgent.

      Business Response

      Date: 02/15/2024

      Hi there,

      We have several layers of security to ensure that those paying ** are in fact authorized to use the payment method they're giving. Furthermore, if any erroneous charge is made, all major banks and credit card companies in ******* would simply refund your payment. I would advise you to reach out to your credit card processor to have the charges reversed, and you would see the funds reversed if in fact someone had fraudulently gained access to your credit card and billing information.

      I hope you're able to resolve this issue with your bank.

      Best,

      Unified Growth

    • Initial Complaint

      Date:04/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday ( Good Friday) 4-14-2023, I paid a $1000 down payment to Unified Growth, to be taught how to sell social media ads to local small businesses. My wife freaked out over my having joined with them to the point in which I felt it necessary to rescind my contract with them and ask for my money back. The next day was a Saturday followed by Easter Sunday, and I tried calling them on the phone, but they did not answer. I sent them a text on Tuesday, April 11, 2023 to that effect. (well within the 3 business days in which I have that right. Their response was that my request should have been within 72 hours counting the non- business days, so they refused to give me back my $1000. I tried to work it out with them, but they would not abide by the law. Now I want BBB help to resolve this issue and to warn others that these people think that they are above the law.

      Business Response

      Date: 02/14/2024

      Dear *******,

      Thank you for bringing your concerns to our attention. We take customer satisfaction seriously and strive to ensure a clear understanding of our policies and processes.


      Regarding your complaint dated April 14, 2023, we would like to clarify the following points:


      Refund Policy: Our refund policy is prominently displayed on our website. It is designed to protect both our clients and the integrity of our course materials. Our policy allows for a refund within a specified timeframe, stated in calendar days, to give our clients sufficient time to reconsider their commitment without compromising the security of our content.


      Communication Channels: We emphasize the importance of utilizing our specified communication channels for billing and refund requests. We have a text-only billing department to ensure swift and efficient handling of such matters. We encourage all clients to use these channels to ensure their requests are promptly addressed.


      Investigation Findings: Upon reviewing our records, we found no evidence of any communication attempts from the phone number associated with your complaint or the contact information in our system around the dates mentioned. We always honor refund requests received within the stated period, including those sent on weekends.


      Compliance with Laws: Unified Growth is committed to adhering to all applicable laws and consumer rights, including cooldown laws. Our policies are designed to be compliant while balancing the need to protect our proprietary materials.
      We understand the importance of clear communication and are committed to enhancing our processes to prevent future misunderstandings. Although we have found no record of your attempt to contact us within the specified timeframe, we are open to discussing this matter further to find an amicable resolution.


      Please reach out to us directly at the email or phone number provided in the contract you signed, and we will be more than willing to assist you.

    Unified Growth is NOT a BBB Accredited Business.

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