We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Bugs Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car was towed, looked on website said under ***** pounds was around $120. When we called the employee who my mom talked to was not helpful or cooperating at all. He told us it would be over $400 to get it back and asked if we could pay half now. Which then he replied nope. Which is a lie because in the state law it says you can. To which he replied thats the law but I make the rules if thats the case then they shouldnt false advertise on their website and scam people. This place is awful and if you have to deal with them Im sorry.

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -On 9/7/22 at 5:36 AM my company vehicle was towed from my apartment complex where I am authorized to park with a *permit. Permit was not displayed in the window at the time the vehicle was towed but vehicle was authorized to be on the property---permit was in vehicle but not properly displayed. -Towing company did not have written authorization from the property owner at the time the vehicle was towed---authorization and towing times are exactly the same (see invoice). Bugs towing is operating on a "blank authorization" from property owner in violation of CRS **** ************** ***** No request came from the property owner to remove my vehicle.-Authorized agent of property/owner listed on the invoice provided by the towing company is NOT the property owner or an authorized agent. The contact and person listed as the authorized agent seem to be an employee of the towing company itself---the contact for the towing company and the person who authorized the Tow are the same contact----clearly violating CRS **** (B) which states "Towing carrier NOT an agent". -Written authorization from property owner to towing company has NOT been provided to vehicle owner after it was released on 9/7/22 at 12:48 PM---(invoice is the only information provided, does not include written authorization from property owner as specified in CRS **** (C)(II).) -Towing company charged $211.11 to release vehicle---no information regarding vehicle weight provided on invoice---no explanation as to why charges exceed $138.00 as specified in CRS **** (A).-Charged 1 full day storage fee of $40.56 for a vehicle that was on towing company property for less than 7 hours. -Vehicle owner or property owner was NOT notified within one hour of vehicle being towed nor was any record of attempt provided or discussed. I was notified when I called the towing company at approximately 6:48 AM to ask them if they towed my vehicle. This is a clear violation of CRS **** as the vehicle was towed at 5:36 AM.

Bugs Towing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.