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Business Profile

Used Car Dealers

McCloskey Truck Town
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a vehicle from them which broke down immediately they took it in for service, gave it back. It broke down again, took it in for service, gave it back, broke down again. They switched me to a completely different truck, which is still prone with tons of problems, its been in their shop three different times they told me a grinding noise coming from the front end is a normal noise. I had to spend the hundred dollars on the parts to fix it myself so I could drive the truck I bought after it was a month old. These repairs were finally completed by me , their repair shop is a complete rip off, and their mechanics were going through my personal belongings in my vehicle, and should be fired. My truck still smokes from a leaky valve cover gasket that they claim they fixed twice. The first truck they sold me that was completely broke down with the four-wheel-drive, clunking and grinding. They put right back on the floor to sell without making repairs to it. They are selling absolute junk vehicles that are complete lemons.

    Business Response

    Date: 02/23/2024

    Complaint # ********

    To Whom It May ************************************************ (hereafter "Customer") purchased a 2017 **** ***** vin# ***************** (hereafter "Vehicle") from McCloskey Motors, *** (hereafter "MMI") on 01/27/2024. This Vehicle was sold "AS-IS" (see attachment). Though the Vehicle was sold AS-IS, a short time after purchase, Customer experienced a valve cover leak on the left side which, in the interest of goodwill and customer relations, MMI repaired at no cost to the customer. As of todays date 2/23/2024 the customer has experienced a right side valve cover leak which is being repaired as goodwill and customer relations again at no cost to the customer. 

    As stated the Vehicle was sold AS-IS. MMI will not refund any monies to the Customer as the customer has not paid MMI for any repairs. If there are further questions. Please feel free to contact me at ************.

    Sincerely,
    *************************
    Customer Relationship Manager

  • Initial Complaint

    Date:03/30/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First they ran my credit for a car I never wanted. 2nd when they Finally said they could find what I want they decided to blast my credit. I informed them I was just in a divorce, claimed bankruptcy, single dad, and had some money down from my disability check. I said I know my credit is it great so please do not hit my credit so many times. They not only blasted my credit and tell me they could not get me a lone. They continued into the next day without me knowing see the attach. I have all emails and text messages. My military check is not big and they are abusing my situation

    Business Response

    Date: 04/11/2023

    Response to complaint ID# ********

    To Whom It May Concern,

    McCloskey Motors, **** (hereafter "MMI") received questions from ******************* (hereafter "Customer") regarding a vehicle purchase and auto loan. In the conversation, the Customer requested specifics such as term, interest rate, and payment on one or more vehicles. MMI provided the Customer a link including an online credit application and questions regarding establishing an auto loan beginning on 3/28/2023. MMI acted appropriately in reviewing the credit request which included running the Customer's credit bureau and submission to one or more lenders to pursue establishing an auto loan for the Customer. MMI only needs to run an individuals credit one time to determine appropriate lenders and/or action in pursuit of a consumer loan. The Customer contacted MMI on 3/30/2023 and asked if we were continuing to run credit or submit to additional lenders, which we explained our process and confirmed we were not. MMI has run the Customer's credit bureau only one time to date and that was on 3/28/2023. As this is accurately reported by MMI, there is no correction to be made to the consumer's credit bureau profile by MMI. If the Customer made requests of other dealers and/or lenders, he would need to reach out to each of those companies individually.

    If there are any other questions, please feel free to reach out to me at ************

    Thanks,

    *************************

McCloskey Truck Town is BBB Accredited.

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