We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Rocky Mountain Auto Brokers Inc
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email offer from the online sales department regarding a couple of different packages that you could purchase even if you never got a car through them.On June 30th 2022 I purchased the Complete Tint Package for $249. In July I had set up an appointment , but my mom passed away so I canceled. Almost 2 weeks ago an accident occurred and I no longer have the car that I had when purchasing this complete package. So, over the last two weeks almost daily I reach out and get the same thing over and over. They ask for my number it then pulls up my information and I get we will have someone from service call you right away. After phone call, chat message on their website still nothing. So I am very displeased that for one no one will contact me back. And I have voice-mail and none of them are from Rocky Mountain Auto Brokers. I also after losing the car asked for a refund because I am not able to use this service at all. I purchased with my debt card, so as we all know it does not take weeks for a click of a few buttons to be able to refund the $249. I feel that they think " she will forget " . Guess what nope I am even more upset. I am asking that you tell them , they have the worst customer service and I will never buy a car or tell anyone about there company since this is how I am treated. And I will not put the " i am a woman" card either, they need to get there business in check and respect and always remember when being taught our customer service " the customer is always right " So I hope you are able to have them get me my money within 24 hours I don't care if I have to go and pick up a check I want my funds back. And i feel that I in the future should get a complete 5 window Tint package with the extras included, and I for dealing with this complete and utter BS for weeks now, given to me at no cost. So all 5 windows 120 point inspection, alignment check & brake inspection. Look forward to this being resolved ***************************

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is due to willful and fraudulent misrepresentation resulting in negligence by Rocky Mountain Auto Brokers (RMAB). RMAB represents their inspection process on their website at: https://www.rockymountainautobrokers.com/vehicle-inspection-process.htm. On 2/12/22 purchased a 2012 **** Fiesta from RMAB. Deferring to their website, there was no reason to believe that the vehicle would be anything other good mechanical condition. When asked specifically about the mechanical condition of the vehicle our salesman stated that if there was a problem with the car, it would have been sent back to auction. 1) Within 24 hours of purchase, we realized that the back window had an improperly installed film severely limiting visibility. ******** law (C.R.S. 42-4-201) states, No vehicle shall be operated upon any highway unless the drivers vision through any required glass equipment is normal and unobstructed. It is reasonable to believe that a licensed car dealership would be aware of this law .The sale of the car with the back windshield in this condition is a willfully negligent act by RMAB. 2) Within 48 hours. The car began to stall. After 2 weeks, the check engine light came on with codes for throttle issues. I found the air filter was filthy and had not been changed recently. Based on the condition of the filter, there is no way that a complete service was done. The failure of RMAB to change the air filter created a safety issue that caused the car to stall is a negligent misrepresentation by RMAB. 3) within 25 days of purchase when the check engine light came on, the car wouldn't shift, and the transmission failed on Academy during rush hour, a safety issue .The car was taken to ***************** ****, and it was determined that the transmission control module had failed, and there is no signal coming from the throttle body. To date the car is undrivable. RMAB's willful and negligent misrepresentations caused safety issue and the loss of use.Desired Outcome/Settle

    Business Response

    Date: 08/16/2022

    ************** purchased the vehicle in February 2022. He was completely satisfied with the vehicle. He brought the vehicle into the service facility in May 2022 with a door handle issue in which we repaired for him at no cost. We haven't had any complaints from him regarding mechanical issues. I reached out to him yesterday and he hasn't returned my phone call. Typically, if a customer is having mechanical issues, he would reach out to us. In this case we haven't heard from him at all other than the door handle issue. I would more than willing to arrange a meeting with him and discuss the matter.

    *****************************

    General Sales Manger

    Rocky Mountain Auto Brokers

    ************

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is due to willful and fraudulent misrepresentation resulting in negligence by Rocky Mountain Auto Brokers (RMAB). RMAB represents their inspection process on their website at: https://www.rockymountainautobrokers.com/vehicle-inspection-process.htm. On 2/12/22 we purchased a 2012 **** Fiesta from RMAB. Deferring to their website, there was no reason to believe that the vehicle would be anything other good mechanical condition. When asked specifically about the mechanical condition of the vehicle our salesman stated that if there was a problem with the car, it would have been sent back to auction. 1) Within 24 hours of purchase, we realized that the back window had an improperly installed film severely limiting visibility. ******** law (C.R.S. 42-4-201) states, No vehicle shall be operated upon any highway unless the drivers vision through any required glass equipment is normal and unobstructed. It is reasonable to believe that a licensed car dealership would be aware of this law .The sale of the car with the back windshield in this condition is a willfully negligent act by RMAB.2) Within 48 hours. The car began to stall. After 2 weeks, the check engine light came on with codes for throttle issues. We found the air filter was filthy and had not been changed recently. Based on the condition of the filter, there is no way that a complete service was done. The failure of RMAB to change the air filter created a safety issue that caused the car to stall is a negligent misrepresentation by RMAB.3) within 25 days of purchase when the check engine light came on, the car wouldn't shift, and the transmission failed on Academy during rush hour, a safety issue .The car was taken to ***************** ****, and it was determined that the transmission control module had failed, and there is no signal coming from the throttle body. To date the car is undrivable. RMAB's willful and negligent misrepresentations caused safety issue and the loss of use.

    Business Response

    Date: 08/12/2022

    Unfortunately, we can only address the issue with the person who purchased the vehicle.

Rocky Mountain Auto Brokers Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.