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Business Profile

Waste Management Services

Apex Waste Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is against the trash company, Infinite Disposal. This is the third time this month that the company has not picked up my trash. I requested a full month's refund and they only provided a fraction of that. I am NOT receiving the service I am paying for and am now wasting my time dealing with them. I want a full month's refund from this terrible company. For anyone reading this, do NOT sign-up for service with this company!

  • Initial Complaint

    Date:05/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 4th 2024 I called Infinite Disposal ,and asked that my garbage service be stopped A.S.A.P the same day, they said you have to give a week notice , so my last pick up was 3/12/2024 ,I asked for my remaining balance of $28.96 to be refunded, they agreed and said that they would mail a check out, Which they never did, I called again a month later and said where's my refund for $28.96 you didn't send it to me, They said oh we don't mail checks anymore, they asked for my bank account # and they said that refund would be taken care of right away, a month later no refund was made to my bank ,we called on 5/17/2024 asked for our refund, and they said oh yes we do owe you money well have to get back to you, when? I asked when well you call us back we were told not sure, I want my refund we have waited almost 3 months, just give us our money

    Business Response

    Date: 05/20/2024

    Thank you for bringing this to our attention. We have processed the refund, and it will show up in the account by tomorrow. The request for the refund was made immediately after the customer requested it, but the bookkeeper failed to process the request. We apologize for any inconvenience.

    Sincerely,

    GM

    Customer Answer

    Date: 05/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Apex Waste Solutions is NOT a BBB Accredited Business.

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