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Business Profile

Moving and Storage Companies

Paragon Moving & Storage Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted Paragon Moving Company to move our household from *******, ** to ****************, **. During the actual moving process, the on site movers broke a $2400 sculpture, one which had been purposely set aside in a "do not touch/move" section of our home (along with TV's, AV equipment, computers, etc.). Despite our request they not touch any artwork, the movers tried to disassemble this metal sculpture and actually broke five welds (hard to believe). When asked, one of the young movers explained he'd broken the sculpture himself. The supervisor on site told us Paragon would cover costs for repairs and/or replacement and that I should file a claim for reimbursement. The supervisor and I both took pictures and agreed to follow up after the actual move. Important to note: this sculpture was NOT included on the actual shipping manifest, as it was never intended to be moved (so, not subject to normal moving insurance coverage rates).Upon receiving our household goods in St. ******, we contacted Paragon to file a claim. Their representative asked us to email them photos and an explanation as to what transpired. We did so promptly the next day. We never heard back, so reached out again the following week. Paragon's representative indicated they would follow up shortly. This went on-and-on for nearly 10 weeks, after which Paragon simply stopped responding. It has now been nearly six months since our move and we've yet to receive any response or reimbursement for our broken sculpture.

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paragon movers intentionally low balled me a quote to get the job then when they had the truck halfway packed they raised it over a ***** dollars. Charged me for stairs, per 5. For having to park near the sidewalk, for walking to far. You name it. Then they refused to move more than half the furniture upstairs and just left it in the garage. They broke a ***** dollar tv and destroyed a 600 dollar bunny cage. Scratched and scuffed the walls. They have refused to answer my calls and wont respond back to me

Paragon Moving & Storage Inc is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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