Complaints

This profile includes complaints for Frontier Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Frontier Airlines, Inc.

  4545 Airport Way Denver, CO 80239-5716

• 

  Frontier Airlines, Inc.

  7912 NE Air Cargo Rd Portland, OR 97218-1030

• 

  Frontier Airlines, Inc.

  3201 W Airport Way Boise, ID 83705-5097

• 

  Frontier Airlines, Inc.

  9000 W Airport Dr Ste 316 Spokane, WA 99224-6049

• 

  Frontier Airlines

  6701 E. Convair El Paso, TX 79925

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding a flight cancellation (*********** LAX to ********** in ***). The connecting flight was diverted from ****** to *************, where I was stranded and had to book a flight home. This changed my entire plans for the trip and I had to cancel an examination that I had signed up for in ******** as well as accommodations. I also paid out of pocket to park my car at ************ is a copy of one of the messages I received while awaiting the connecting flight:Updated flight itineraryConfirmation code: LC5JRSDelayed to allow for a late arriving aircraftDFW - ******, ** to LGA - ****************************** flight number: #****Estimated departure: March 30, 2025 07:27 PMOriginal departure time: March 30, 2025 05:38 PMBoarding ends 20 min before flight departure.Although I was granted a flight back to *** and my accommodations were refunded, I still incurred the original cost of the flight and never made it to final destination.

  Business Response

  Date: 05/11/2025

  Hello ********,
  
  We have received your correspondence as submitted to the Better Business Bureau and appreciate the opportunity to respond.
  
  I understand your frustration because your connecting flight was diverted from XXXX to XXXX , and you had to book a flight back home, causing inconvenience on your travel plans and additional expenses and you had to cancel an examination in XXXX and also your accommodation. I completely understand how frustrating this situation was for you, and I would be frustrated in the same situation, ********. We strive to get our passengers to their final destination as timely as possible, and I can only assure you these are not the standards we strive to maintain. Please accept my deepest apologies for all the inconvenience this situation may have caused you, ********. I thank you for taking your time to report this. 
  
  We have the record that under the reservation XXXX your flight XXXX  from Los XXXX to XXXX  with a connecting flight on XXXX was diverted to the flight from XXXX to XXXX with a connecting flight in XXXX on XXXX due to weather conditions. Uncontrollable Situations are defined as flight delays, diversions, or cancellations out of Frontier's control (such as those caused by weather, Air Traffic Control, aircraft damage caused by occurrences out of Frontier's control, such as bird strikes, etc.). We truly regret that uncontrollable situations may interrupt your travel. Given their nature, we do not offer compensation for uncontrollable events beyond the re-accommodation on the next available Frontier flight. Alternatively, if your flight is canceled or delayed in excess of 3 hours, we'll provide you, upon request, a full refund of any unused portion of your ticket. *************************************************************************;
  
  Additionally, you received a travel voucher for XXXX due to the experience. I understand that you feel disappointed but must respectfully advise that this is not a situation where the airline offers a refund since you boarded your flight. However, as an exception, we voided the voucher for XXXX, and we processed a new travel voucher for XXXX. The voucher expires on XXXX. 
  
  XXXXXXXXXXXX- ******** *******
  
  This voucher is valid for XXXX from date of issue. This voucher is non-refundable and is applicable to full fare (covers the airfare and additional fees such as bags, seats, taxes, etc.). Travel must be booked before the expiry date but may be scheduled beyond that date to any destination serviced by Frontier Airlines. This voucher must be redeemed before to expire. The name on the new reservation must match old reservation exactly.
  
  To redeem this voucher, please follow the next step:
  
  1. Visit ******************************* and select your new flight.
  2. On the payment screen, select Have a voucher from Frontier Airlines?, add voucher here, enter your voucher number in the field provided, and select apply voucher.
  
  Note:
  - Vouchers are not redeemable for cash.
  - Vouchers are valid for XXXX for booking a flight from the date they are issued.
  - Vouchers are one-time use, meaning there will be no remaining value after redemption.
  - Vouchers may not cover the entire value of the purchase. Any remaining balance due must be paid by the customer.
  - Vouchers are non-transferable and may only be redeemed in the name of the passenger to whom it was issued.
  - The name on the new reservation must match the old reservation exactly.
  
  Give us the chance to impress you on your next flight. We look forward to welcoming you on board again soon!

  Sincerely,
  Customer Relations Specialist
  **********************

  Customer Answer

  Date: 05/18/2025

  Although Frontier airlines offered me another flight, the problem with the flight in my original claim was that I was rerouted to another city not on my itinerary and had out of pocket expenses to stay overnight in that city and return home the following day. My plans to go to ******** to take an exam were completely ruined, so simply offering a flight credit does not address the financial hardship created by the flight cancellation and abandonment in ********. A full refund would be fair.
  
  ******** *******
  

  
  

  Business Response

  Date: 05/29/2025

  Hello ********,
  
  We have received your rebuttal as submitted to the Better Business Bureau and appreciate the opportunity to further address your concern.
  
  Rest assured that we are working hard to provide you the best assistance, ********. I am sorry to hear that your expectations were not aligned with our product offering.
  
  Believe me, I understand your frustration since your plans were affected because your flight was diverted to another city and it caused you additional expenses. Let me kindly inform you that your flight was diverted to the flight from XXXX to XXXX with a connecting flight in XXXX on XXXX due to weather conditions. *************************************************************************;
  
  We must respectfully inform you that this is not an option where the airline offers a refund. I am sorry once again for the inconvenience you had with your flight. It is not our desire to cause our customers any inconvenience, ********. We hope that you will reconsider the value we offer and choose to travel on us again in the future.
  
  We regret that your experience did not meet your expectations. We hope for the opportunity to restore your confidence in our services.
  
  Regards, 
  
  Customer Relations Specialist
  **********************

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will accept the travel voucher as compensation. 
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flight #****MCO to ISPFriday, May 2, 2025Trip Time: 2 hrs., 47 min.Departing from *******, ** (MCO) at 7:25amArriving ***********, ** (ISP) at 10:12 AMI originally had a flight from *** to ISP. The nasty woman at the ticket counter who had no name tag and a face mask. Our baggage was 1 pound overweight and she refused to let us know the amount and wanted us to pay the surcharge. She then made us leave the line to remove our stuff. When we returned to the line, she proceeded to ignore us and have a 10 min conversation with a staff member about non related work issues. When she decided to check our bags, she notified us that the flight was closed and made me and my husband miss our original flight making us purchase a connecting flight from *** to LGA.

  Business Response

  Date: 05/08/2025

  Hello Victoria, 
  
  We have received your correspondence as submitted to the Better Business Bureau and appreciate the opportunity to respond. 
  
  We are sorry to hear you missed your flight XXXX from XXXX, to XXXX, due to the agents at the airport refusing to assist you because they informed you that you were late for your flight. We regret that you could not travel as planned and that the service provided was not what you expected and that it caused you multiple inconveniences. It is never our intention to cause inconvenience to our passengers. Please know that this is not the level of service we strive to provide, and we sincerely apologize for falling short of your expectations.
  
  Your description of the attitude and treatment of the agents at the airport is concerning, and we can only assure you that this is not the type of service we strive to provide. We are sorry that happened to you.
  
  Be assured an investigation into the events and interactions you described will be conducted.
  
  While all communications, both verbal and written, between Frontier Management and our employees are necessarily proprietary, an internal investigation will be handled to conclusion, and it will be handled privately.
  
  We had the opportunity to review this XXXX reservation and found you arrived late, without printing bag tag and missed due to that. 
  
  So, this ticket is already marked down as a no-show ticket, which means the automatic cancellation of a passengers ticket upon such passenger failing to either check in for such passengers flight or board such passengers flight in either instance within the required times.
   
  The automatic cancellation will apply to all subsequent flights, including return flights, on the itinerary. Presentation of a ticket by someone other than the named passenger renders the ticket void, and the ticket will then be treated as a No-Show Cancellation for all purposes of this Contract of Carriage, you are able to check this information on the following link: ************************************************************************;
  
  We understand you are requesting a flight refund due to the unused ticket; please keep on mind all tickets are non-refundable except the Works bundle and except if you made the cancellation within 24 hours of creating your reservation and your flight is 7 days prior to departure according to DOT regulations.
  
  You can verify our policies on the next link *********************************************************************************** the reservation did not meet any of these requirements for a refund, discouragingly we are not able to process any refund request.
  
  We see you were rebooked and had to pay $XXXX to make the change, and you were agreed, boarded, and completed the trip, which means ticket value was already used. We must kindly let you know that a refund will not be issued.
  
  As a friendly reminder, our optional services are non-refundable once purchased. ***************************************************************;
  
  While we no longer have a dedicated phone line, our chat support is available 24/7. Additionally, customers can reach us via social media, ********, and email. More information regarding our customer support options is available on our website at the link below. Customer Support | ******************************************************************************* 
  
  We hope that this explanation helps to clarify the situation and that you will continue to choose our airline for your future travel needs.
  
  Kind Regards,
   
  Customer Relations Specialist
  **********************
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frontier Airlines does not provide a boarding pass from self check in. They have an app, but the app does not work in the airport. *** does their website. They charge $25 just to print a boarding pass. There is no way to get on the plane without having to pay the $25 charge. I consider this a scam. Their customer service is no service.

  Business Response

  Date: 05/08/2025

  Dear Daniel  
  
  We have received your rebuttal as submitted to the Better Business Bureau and appreciate the opportunity to further address your concerns.  
  
  We are sorry to know that you weren't able to check in before your flight to avoid paying an agent assistance fee due to, please accept my most sincere apology on behalf of Frontier airlines for all the disruptions this issue might have caused you. 
  
  We acknowledge that the App does not work inside the airport, however, online or Mobile app check-in is available 24 hours before the flight until one hour before your flight, once the deadline is reached, it is no longer possible to utilize the self-service options to check-in and airport agent assistance is required. 

  We recommend you arrive at least 2 hours before departure to ensure you are checked in and at the gate by the cutoff times. You must have your boarding pass printed and any baggage checked by the following cutoff times: 
  Domestic Flights: 60 minutes before departure 
  International Flights: 60 minutes before departure 
  Please be at the gate and ready to board no later than 45 minutes before departure. 
  You can find this information in the following link: *****************************************************************************************************************;
  
  AAFP is the Agent Assist Charge that customers can purchase on the website booking path. If the **** is added at the airport, the fee increases to $XXXX per passenger, per direction, the customer will be charged at the airport if an agent assists the customer. 
  
  You can verify this information in the following link: ********************************************************* (booking extras) 
  
  While we acknowledge that you may have had some inconvenience as a result of this issue, we must inform you that the agent assistance fee is not refundable.  
  
  We are aware of your displeasure and concur that things can always be done better, in an effort to make things right, as a customer care gesture and as a one-time exception, we have issued a $XXXX voucher, that you can use for future travel as a one-time exception and customer service gesture.   
  
  Voucher Reference Code : XXXX; Passenger Name : XXXX; Expiry Date: XXXX
  
  You do not have to fly before XXXX, but you must book your trip before the voucher expires; details and instructions about how to redeem the voucher are below. 
  
  The voucher we provide as part of our customer relations department is supplied as a one-time exception and covers taxes, fees, and ancillaries. 
  Keep in mind that the voucher is a single time use meaning that you need to redeem the full value in the initial booking any remaining balance will be forfeited. 
  The voucher will expire in XXXX days, but you do not have to fly within XXXX days. However, you must book a new flight before the voucher expires to the extent that the system allows. 
  
  Just follow these simple steps to redeem your voucher: 
  
  1. Visit ******************************* and select your flight. 
  2. On the payment screen, select Have a Voucher from Frontier? Add Voucher Here, enter your voucher number in the field provided, and select Apply Voucher. 
  
  About your voucher: 
  It covers full fare, including taxes and fees 
       It may be applied to pay options such as baggage, seat   assignments, or other charges 
      Its not redeemable for cash. 
      It must be booked within XXXX days from date of issue. 
    Note: There are no restrictions on travel date. 
      Its one-time use, meaning there will be no remaining value after redemption. 
      It may not cover the entire value of the purchase. Any remaining balance due must be paid by the customer. 
      Its not transferable and may only be redeemed in the name of the passenger to whom it was issued. 
      The name on the new reservation must match the old reservation exactly.
  
  Thank you for reaching out to Frontier Airlines regarding the Airport Assistance Fee, we hope this information was useful.
  
  Sincerely,
  
  Customer Relations Specialist.
  **********************.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I flew Frontier with my family on 4/11/25. I had my husband and two children with me and had checked in the evening prior and paid for our 3 bags the night before. When we arrived at the airport, we can to find out that one of our bags was 'overweight' so the gate agent charged us an additional $100 fee ($75 for the overweight fee + $25 agent fee). He then told us that we had to pay for our carseat to be checked, even with a 5 year old flying with us. He charged an additonal $104 (baggage fee + $25 for another agent fee). I checked the website and clearly states that carseats fly free and overweight bags only cost $75, but still paid the original fee of $187 for our 3 bags when checking our bags the night before. I reached out to a customer service *** and they stated that I was indeed overcharged for my bag and should also not be charged the carseat fee, as the website does not state an age limitation to the carseat free check in. He told me to file a claim to recoup the $104 fee for the carseat, as well as the extra charges for the overweight bag and the secondary agent fee. He talked me through how to fill out a dispute, which said I'd receive a response in 48hrs (subjmitted 4/14). I didn't hear anything for over 2 weeks, so reached out to Frontier again and they confirmed i'd hear back soon. I finally heard back 4/28 where they denied me for the claim the agent had already confirmed I was warrented, based on saying that carseats are only free under 2 years old. I've tried reaching out twice more since, as they site states nothing on age at all (even attaching screenshots and links) and haven't heard back. This has been horrible service and I just want my refund back as it was already told I was warrented for and just had to file the claim as a formality. Thank you.

  Business Response

  Date: 05/08/2025

  Hello ******,
  
  We have received your rebuttal as submitted to the Better Business Bureau and appreciate the opportunity to further address your concerns.
  
  First and foremost, I would like to extend our sincerest apologies for the inconvenience you experienced during your travel on XXXX. I understand how frustrating it can be to encounter unexpected fees, especially when traveling with your family. On behalf of Frontier Airlines, I take full ownership of this situation and want to assure you that we are committed to addressing your concerns.
  
  I understand that you were charged an additional $XXXX for an overweight bag and an additional $XXXX for the car seat, which you believed should have been checked for free. After reviewing your case, I regret to inform you that the overweight fee and the airport assistance fee are not refundable as per our policies. We strive to maintain transparency regarding our fees, and I apologize for any confusion that may have arisen during your experience.
  
  However, I want to acknowledge your frustration and the inconvenience this situation has caused. As a gesture of goodwill and in recognition of the challenges you faced, we have granted you a travel voucher for $XXXX. This voucher is intended to compensate you for the difficulties you encountered and to reaffirm our commitment to customer satisfaction.
  
  We appreciate your understanding of our policies, and we hope that this resolution helps to alleviate some of the distress you experienced. If you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you in any way we can.
  
  Thank you once again for bringing this matter to our attention. We value your feedback and hope to have the opportunity to serve you and your family better in the future.
  
  We wish you well and look forward to serving you on a future flight. 
  
  Sincerely,
  
  Customer Relations Specialist
  **********************

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23294048
  
  I am rejecting this response because:

  Unfortunately you didn't address my fee for the carseat. Again, no where is it stated on your website of an age restriction thus I should AT LEAST be refunded the $104 fee for my carseat + duplicate agent fee. I spoke to someone prior on the phone and they told me very specifically I was entitled to that refund. 
  
  
  A credit for $100 DOESN'T cut it. I will never be flying Frontier again thus does me no good. This has been horrible service and I am demanding a refund for my carseat fees of $104. 
  
  
  Please confirm this with a response so I can wrap this up and move on. 

  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/15/2025

  Hello ******,
  
  We have received your rebuttal as submitted to the Better Business Bureau and appreciate the opportunity to further address your concerns.
  
  We understand how important it is for families traveling with young children to have clarity on our policies, and we regret that this was not your experience. After reviewing your situation, we acknowledge that there was an error regarding the charges applied to your baggage.
  
  While we appreciate your understanding, we can confirm that we will approve a refund of $XXXX for the baggage fee associated with the overweight bag. This adjustment reflects our commitment to ensuring that our customers are treated fairly and in accordance with our policies.
  
  Four last digit of card: XXXX
  Amount refunded : $XXXX
  Credit Card Type: XXXX
  Date was refund issued: XXXX
  
  Please allow XXXX business days for the airline to process the refund. After Frontier Airlines completes the refund, the bank will take a few days to post the funds to the account 
  
  However, we must clarify that the additional charges for the car seat fee will not be refunded. We apologize for any confusion regarding this policy and appreciate your patience as we work to resolve this matter.
  
  Thank you for your understanding, and we appreciate your continued patience.
  
  Sincerely,
  
  Customer Relations Specialist
  **********************

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23294048
  
  I am rejecting this response because:

  I am pending another response from the company for a refund of the service fee. This was escalated to supervisor and pending theirs response. Attaching the latest email  

  Id like the reversal of the additional service fee as that fee was double charged and should never have been charged in the first place. This would be resolved if I could receive the refund if $25 secondary service fee since the company had agreed this extra carseat fee should never have been charged and the $25 was an accompanying fee to that charge.

  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/22/2025

  Hello ******
  
  We have received your rebuttal as submitted to the Better Business Bureau and appreciate the opportunity to further address your concerns. 
  
  Regarding your request for a refund of the secondary $XXXX agent fee, I must clarify our policy. While we understand your concern about being charged multiple agent fees, the airport agent fee is generally non-refundable. However, as a one-time exception, we are able to process a refund for the $XXXX charge related to the oversize bag. Unfortunately, we will not be able to grant a refund for the additional agent fee.
  
  We appreciate your understanding of our stance on this issue. Please be assured that our final response on this matter is consistent with our established policies and procedures. We are committed to adhering to these policies moving forward while ensuring that we provide the best possible service to our customers.
  
  Thank you once again for bringing this matter to our attention. We value your feedback and appreciate your patience as we work to improve our services. If you have any further questions or concerns, please do not hesitate to reach out.
  
  Warm regards,
   
  Customer Relations Specialist  
  Frontier Airlines  

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23294048
  
  I am rejecting this response because:

   

  this charge was NEVER supposed to be charged as this baggage fee was invalid I am asking as a courtesy that you reverse the fee of $25 agent fee since it was duplicative and never should have been even charged with the unwarranted baggage fee in the first place. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/30/2025

  Hello ******,
  
  We have received your rebuttal as submitted to the Better Business Bureau and appreciate the opportunity to further address your concerns.
   
  After careful consideration of your recent request for a refund, we regret to inform you that we are unable to grant the refund at this time. Our decision is based on our established policies, which we have consistently applied to all similar cases.
  
  We understand that this may be disappointing, and we appreciate your understanding in this matter. Please note that this decision is final, and no further exceptions will be made.
  
  Thank you for your understanding. If you have any questions or require further clarification, please feel free to reach out.
  
  Sincerely,
  
  Customer Relations Specialist
  **********************

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23294048
  
  I am rejecting this response because:

  I am asking for a one time exception  as stated, youve already admitted the fee in question shouldnt have been charged and therefore Im asking you to honor a refund of the fee associated with that charge. If this cannot happen Ill be escalating it further at this point  

  its $25 for a company that has admitted I shouldnt have been charged the original charge so in tandem shouldnt be charged the agent fee. A one time exception for the refund and this can be finalized.

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Frontier Airlines flight was canceled after boarding - we had gate-checked our stroller and when they decided to cancel the flight, they told us the stroller would be available past security at baggage claim. It was not found and has since not been found - the flight was Feb 16. They refuse to reimburse for lost double stroller and have not answered email requests for over a month.Receipt for stroller attached

  Business Response

  Date: 05/08/2025

  Dear ****,
  
  We have received your correspondence as submitted to the Better Business Bureau and appreciate the opportunity to respond.
  
  Thank you for providing the details of your experience, including the attached receipt for your stroller. Please accept our sincerest apologies for the inconvenience and frustration youve endured following the cancellation of your Frontier Airlines flight on ****.
  
  We understand how upsetting it must have been to have your flight canceled after boarding, especially after gate-checking your stroller with the expectation that it would be returned at baggage claim. We deeply regret that the stroller was not located and that, despite your efforts to follow up, you have not received a response to your email inquiries for over a month. We also acknowledge your concern regarding the refusal to reimburse the cost of the lost double stroller. We recognize how essential this item is to your travel and daily life, and we are truly sorry for the distress and inconvenience this situation has caused.
   
  I have checked your reservation, ****. I confirmed that you flew on **** from **** to ****, and your return flight was supposed to be on ****; however, our records show that flight was cancelled, and the full refund of that flight was provided, totaling $**** plus $**** for baggage. The $**** was processed to the original payment method, which was **** ending ****, and the $**** back to the **** card ending ****. The refund was processed on ****.
  
  I was able to confirm that you reported the missing stroller out of the time frame; however, after **** period time of waiting for updates, we created a courtesy claim for your stroller and assigned it to our special department, which is the ************************
  
  They will be assisting you in handling your case and reimbursement or compensation in case you qualify; however, there is no guarantee.
  
  You will be able to contact them using the following link and information:
  
  **************************************************************
  
  Last Name: ****
  File ID: ****
  
  I have checked that they sent you a message on **** and ****, for a form you must fill out. Since the case is assigned to them, they will be handling your case. The last message they sent was on ****, and they did not receive answer from you. You must contact them to get follow up of your case.
  
  Thank you for taking the time to bring your situation to our attention. 
   
  Sincerely, 
   
  Customer Relations Specialist 
  **********************

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23292994
  
  I am rejecting this response because: The form you are requesting was submitted on 4/1 - there has been no communication for more than 30 days and I am awaiting a full reimbursement for our lost stroller immediately. Taking 3+ months to respond and only because of a BBB complaint is absurd. I'm attaching the nearly one dozen emails I have sent requesting help for weeks now to which no one responds. 
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a refund for several unauthorized or duplicate charges related to my recent trip with Frontier Airlines.Passenger Name: ********/***** Confirmation Number: Y82GVE Flight Itinerary: ************, ** (***) to *****, ** (TPA)Flight Dates: April 25, 2025 - April 28, 2025 On April 25, I was charged the following fees at the airport:- 1x Carry-On Bag - $79.00 - 1x 40lb Checked Bag - $79.00 - 1x Airport Agent Assistance Fee - $25.00 - 2x 40lb Carry-On Bags - $136.00 These charges appear to include duplicate or incorrect baggage fees, and I was also charged a $25 airport agent fee without my consent or prior notice. I had already selected and paid for my baggage needs prior to arriving at the airport, so these additional fees were both unexpected and unauthorized.I am requesting a full refund for these disputed charges totaling $319.00. I have attached any available documentation or receipts and would be happy to provide further information upon request.Please review this matter and process the refund to the original method of payment. I appreciate your attention and look forward to a prompt resolution.Sincerely,***** ******** Email: ********************

  Business Response

  Date: 05/06/2025

  Hello *****,
  
  We have received your correspondence as submitted to the Better Business Bureau and appreciate the opportunity to respond.
  
  I understand your frustration since on your flight XXXX from XXXX to XXXX on XXXX returning on XXXX, you were charged, $XXXX for a Carry-On Bag, $XXXX for a checked bag, $XXXX for Agent Assistance Fee, and $XXXX for 40lb Carry-On Bags, but the charges were duplicated even though you had already selected and paid for your bags before arriving at the airport. I completely understand how frustrating this situation was for you, and I would be frustrated in the same situation, *****. I am sorry that was your experience and appreciate you bringing this to our attention. Please be assured that we take all service disruptions very seriously and I have logged your description of the difficulties you encountered. I'll definitely look into this situation for you, *****. 
  
  We have the record that under the reservation XXXX you paid $XXXX for a Carry-On Bag to your flight XXXX from XXXX to XXXX on XXXX. 
  
  On XXXX you paid $XXXX for a checked bag and $XXXX for a second checked bag to your flight XXXX from XXXX to XXXX on XXXX. 
  
  On XXXX you paid $XXXX for a checked bag and $XXXX for agent assistance fee pre-paid to your flight XXXX from XXXX to XXXX on XXXX. As a total you paid $XXXX, because the airport agent had to add the bag to the correct flight and the assistance fee was charged for $XXXX. 
  
  Checked Bag: For Price, see Bag Price Checker below (Non-Refundable). Maximum size: 62 linear inches (length + width + depth) including handles, wheels and straps; oversize bags subject to charge.
  Carry-On Bag: For price, see Bag Price Checker below (Non-Refundable). Maximum size: 10"D x 16"W x 24"H including handles, wheels and straps. Maximum weight: 35lbs
  The size of your carry-on bag will be checked during boarding. Items larger than the allowed dimensions are subject to an additional charge. 
  Airport Agent Assistance Charge: Up to $25 per passenger, per direction (Non-Refundable). For customers who have not pre-paid, this charge will apply for passengers who choose to utilize assistance from our airport agents. To save time, money, and avoid this charge, passengers may check in on the website or mobile app, bring a printed or digital boarding pass, pre-purchase all products, and self-tag their bag. ***************************************************************;
  
  Keep in mind that the additional bag of $XXXX was refunded on XXXX, to your card ending XXXX. Please allow **** business days for the airline to process the refund. After Frontier Airlines completes the refund, the bank will take a few days to post the funds to the account.
  
  I am truly sorry for the confusion and inconvenience this situation may have caused you, *****. 
   
  I hope this information is very helpful to you. If you have any additional questions, please do not hesitate to contact us again.
  
  Regards,
  
  Customer Relations Specialist
  **********************

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23291143
  
  I am rejecting this response because: Their play on words concerning the airport agents assisting me is totally far from the truth. The cameras will indicate that I was SOLELY on my own. How was I being assisted and on top of that the only ASSISTANCE I received from them was to  tell me to basically hurry up and figure out what I was going to do before I missed my flight. Had they PROPERLY assisted then I wouldnt have all this fraudulent charges. The reason why its non refundable. I basically walked up street being in total frustration and high anxiety of missing a flight that I just RE RE PURCHASED a ticket as anyone else would coming off the streets. So is EVERYONE CHARGED WITH AIRPORT AGENT ASSISTANT fee. Its upsetting the scam that theyre running in this airport. And once again why should I be penalized for a glitch in their systems with their computers and their almost impossible refund policy that makes absolutely any sense. Agent assistant fee The AGENTS told me  NUMEROUS of times that they COULD NOT ASSIST ME. So Frontier need to hold a staff meeting so everyone can have their lies together while trying to scam hard working people that can even go on a vacation relaxed. I believe Fox 29 support and Lawyer will be my next step. Its unfortunate that honesty and honest people are so hard to come by and they call ************ the city of Brotherly Love! Very exhausting, taxing way to START off a vacation.. AND IM STILL EXPERIENCING THE ANXIETY AND ANGER OF HAVING TO RELIEVE THIS WHOLE ORDEAL JUST TO RECOUP MONEY THAT WAS FRAUDULENT TAKEN AND THEN PREMEDITATED IN THE POLICY NOT TO REFUND. Where was the assistance?
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 05/15/2025

  Hello *****,
  
  We have received your rebuttal as submitted to the Better Business Bureau and appreciate the opportunity to further address your concern.
  
  We regret that your experience did not meet your expectations, *****. Believe me, I understand your frustration and I'm sorry for your experience with airport assistance. However, we have the record that the airport agent had to add the bag to the correct flight and the assistance fee was charged for $XXXX. We value you as a customer, *****, and as an exception we processed a travel voucher for $XXXX. The voucher expires on XXXX. 
  
  XXXX - XXXX
  
  This voucher is valid for XXXX days from date of issue. This voucher is non-refundable and is applicable to full fare (covers the airfare and additional fees such as bags, seats, taxes, etc.). Travel must be booked before the expiry date but may be scheduled beyond that date to any destination serviced by Frontier Airlines. This voucher must be redeemed before to expire. The name on the new reservation must match old reservation exactly.
  
  To redeem this voucher, please follow the next step:
  
  1. Visit ******************************* and select your new flight.
  2. On the payment screen, select Have a voucher from Frontier Airlines?, add voucher here, enter your voucher number in the field provided, and select apply voucher.
  
  Note:
  - Vouchers are not redeemable for cash.
  - Vouchers are valid for XXXX days for booking a flight from the date they are issued.
  - Vouchers are one-time use, meaning there will be no remaining value after redemption.
  - Vouchers may not cover the entire value of the purchase. Any remaining balance due must be paid by the customer.
  - Vouchers are non-transferable and may only be redeemed in the name of the passenger to whom it was issued.
  - The name on the new reservation must match the old reservation exactly.
  
  Give us the chance to impress you on your next flight. We look forward to welcoming you on board again soon!
  
  Regards,
  
  Customer Relations Specialist

  **********************

• Initial Complaint

  Date:05/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding a deeply upsetting experience my family and I endured while traveling with Frontier Airlines on April *******, departing from *********, ** with flight number 3108 schedule to depart at 3:43pm, with layover in *********, **. Ultimately in route to the ****************** for a family vacation. We were a group of six members, our experience was marked by unacceptable treatment, misinformation, and lack of accommodation. My son, ****, who suffers from severe *************** had to rush to the restroom as we were boarding the flight in *********. During this brief moment, the gate agent identified by his co-worker as ****** closed the gate without issuing the standard three boarding announcements or make any reasonable attempt to ensure all passengers were accounted for. Despite being visibly distressed and physically at the gate shortly thereafter while the gate was still open, my son was denied boarding. Worse still, the gate agent threatened to call ************ on my son, who was visibly ill and only begging to rejoin his family on the flight. He was simply trying to board with his family and in no way acting in a threatening manner. I, along with my family, the captain and several flight attendants, pleaded with "******" to allow **** to board. Despite our collective efforts, gate agent denied boarding and falsely documented that Marks documents could not be verified, which is entirely untrue. Documents were not being verified; passengers were only showing boarding passes. After being denied boarding, **** was not assisted in rebooking. Instead, he had to pay $170 dollars out-of-pocket to change his flight, eventually reuniting with us the following day. This false statement is a serious misrepresentation of the facts. This was an unnecessary and felt discriminatory and hostile. The treatment we received was completely inhumane, disrespectful. This behavior MUST be investigated and addressed appropriately.

  Business Response

  Date: 05/06/2025

  Hello ****** *******
  
  We have received your rebuttal as submitted to the Better Business Bureau and appreciate the opportunity to further address your concerns.
  
  We want to express our deepest apologies for the incident involving your son, ****, and the handling of the boarding process. It is never our intention to cause any discomfort or distress to our passengers, especially those with special needs. We take your feedback seriously and will conduct an internal review to ensure that such incidents do not occur in the future.

  On behalf of Frontier Airlines, I want to take ownership of this situation. We understand the impact that our actions can have on our passengers and their families, and we are committed to improving our services. Your experience is important to us, and we will use your feedback to enhance our training and procedures.

  While we empathize with your situation, we must also adhere to our policies regarding incidental expenses. According to the **************************** (***), a consumer who incurs incidental expenses, such as hotel rooms or meals due to significant delays or schedule changes, is not entitled to reimbursement for those expenses. In fairness to all customers, we must remain consistent with our policies and, unfortunately, cannot approve your request for reimbursement of the expenses incurred during your travel.

  For more information on this policy, you can refer to the following link: DOT Refunds Information. Please consider this email as a formal written apology from Frontier Airlines for the incident you experienced. We value your feedback and hope to regain your trust in our airline. If you have any further questions or concerns, please do not hesitate to reach out.
  
  We wish you well and look forward to serving you on a future flight. 
  
  Sincerely,
  
  Customer Relations Specialist
  **********************

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around Thanksgiving of last year I was treated HORRIBLY by Frontier gate agents! Mind you, I am a Frontier Mastercard holder AND I book business class (their version of 1st) when I book with them. Long story short, I submitted a BBB complaint about the aforementioned incident and Frontier reached out to me. They apologized and swore to make the situation right with me. They ended up sending me a $200.00 voucher, which I accepted & let BBB close the complaint bcaus last September they'd finally sent me the $100.00 voucher I'm supposed to receive yearly (I had the card since 2020 but never get it!!) and figured I could use both once I finally have some free ************ to book a trip for myself & the chance to relax! (For the last 3 years I've been going back and forth out of state caring for my GrandMother and Mother. My GrandMother passed away last year and my Mother just passed away a month ago!!!) But when I went to use my voucher it said it was only good had I booked another flight immediately, or within 60 days! The 1 from September expired 05/02/25, so now I've lost that one too trying to get this one extended! That is ridiculous! So, basically Frontier DID NOT attempt to make the situation right. Instead, they offered me a "here's a credit if you book another flight right now with us", which is basically a sales tactic! When I called customer service of course I got someone in the *********** who could barely speak ************* just kept repeating that my voucher was expired. When I asked to be transferred to a state side **** she told me okay, put me on hold for 7 minutes, & came back telling me mo supervisors in her location were avail! I told her that's not what I asked for. She repeated the voucher was expired & told me she had not way to transfer me and did not know when a supervisor would be available! She suggested I call back!!! Basically, the voucher was useless!!! I at least expected it to be good as long as the $100.00!!

  Business Response

  Date: 05/06/2025

  Hello Tonee,
  
  We have received your correspondence as submitted to the Better Business Bureau and appreciate the opportunity to respond.
  
  I am sorry to hear that on **** last year, Frontier agents did not provide you adequate assistance. Thank you for confirming that you received an apology and $**** voucher as a gesture of goodwill. I understand that you receive a $**** travel voucher annually because you have had the card since ****, but when you tried to use the vouchers, you received information that it was only valid if you booked another flight immediately or within **** days, but your vouchers expired. I completely understand how frustrating this situation was for you, and I would be frustrated in the same situation, *****. I am sorry that was your experience and appreciate you bringing this to our attention. 
  
  I am sorry to hear that your grandmother and mother passed away. We offer you our most sincere condolences, we are very sorry for your loss, Tonee. 
  
  We understand your frustration because when you called customer service the agent in the **** did not help you with your request and your call was not transferred to a supervisor. Please be assured that we take all service disruptions very seriously and I have logged your description of the difficulties you encountered.
  
  We have the record that under the reservation **** with the flights from **** to **** on ****, returning on ****, you received a travel voucher for $**** .The voucher expired on ****. Based upon the terms and conditions, extensions are not permitted. Vouchers are most often issued with **** redemption period and must be redeemed prior to the expiration date. However, travel can be booked as far out as Frontiers published schedule allows. We typically have flights available for booking as far as 12 months into the future. *****************************************************************************************;
  
  We must inform you that the voucher **** was processed directly by **** and the voucher expired on ****X. ****************************************************************************************************************;
  
  Remember that you received the notification with the voucher details and expiration date. I understand that you feel disappointed but must respectfully advise that this is not a situation where the airline offers vouchers extension. We apologize for any disappointment if this was not the outcome you were anticipating.
  
  I truly hope that the inconvenience you encountered does not deter you from booking with Frontier in the future.
  
  Regards,
  
  Customer Relations

  **********************

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23289342
  
  I am rejecting this response because:
  Frontier sent me this same BS response.  When I told them I was closing my card, they circled back around and only reissued the $200.00 voucher, but only gave me 2 days to use it.  The 2 day extension would have been fine, since I was already in the process of booking a trip and knew the flight I wanted, but they said I had to go to ******** directly to get the $100.00.  This process of WAITING TO SEE if ******** will even reissue the other voucher takes 60 days!  Thus, they could have just reissued both, with some additional (which was my request) for the hassle, KNOWING  it was basically impossible for me to wait to get the other $100.00 from ******** in time to not miss the 48 hour window they gave me!  WHAT TERRIBLE "CUSTOMER SERVICE"!!  THIS COMPLAINT WILL NOT BE RESOLVED UNTIL FRONTIER REISSUES BOTH MY VOUCHERS!  Also, this incident from yesterday is similar to the treatment I received in the incident that sparked me getting the $200.00 voucher to begin with!  It's no wonder their employees are so TERRIBLE & UNPROFESSIONAL!  ATTITUDE ALWAYS REFLECTS LEADERSHIP!  And, if the higher-*** don't value clients & prioritize stellar customer service, why should/would their employees!!!

  
  Sincerely,*****************************************************************************************************************************************************
  
  ***** *****

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I ran into a problem with Frontier Airlines on May 3, 2025 involving a ridiculous $75 charge for changing the middle name on my account with them from ****** to E., to match my name on my credit cards. I was completely unaware of the charge when I made the change. The airline imposed it immediately and I could not reverse it. So I canceled the $129 reservation. The company indicated it would refund the $129 less the $75 charge, leaving an actual refund of $54, I've attached two items -- one from an email showing the intended charge and the other from my credit card statement showing it was charged.I've had little luck with Frontier in the past but their fares are well below their competitors', so I keep trying. It is virtually impossible to get through to the company. I've tried calling, email and chat to no avail. So I am seeking your help. Any assistance would be greatly appreciated.Thank you

  Business Response

  Date: 05/06/2025

  Hello ******, 
  
  We have received your correspondence as submitted to the Better Business Bureau and appreciate the opportunity to respond.
  
  Thank you for reaching out and sharing your concerns regarding your recent experience with Frontier Airlines. I sincerely apologize for the inconvenience you encountered, especially regarding the unexpected charge for the name change on your account. We deeply regret any inconvenience or frustration this may have caused you.
  
  Upon reviewing our records for your booking (****), I can confirm that a name change fee was indeed charged when you created the booking. However, I want to assure you that we have already processed a full refund for your booking in the amount of $****, which includes the refund of the name change fee.
  
  We have already approved the refund for your booking, ****. We refunded the amount of $**** USD to the **** ending in **** with an expiration date of ****. Please allow **** business days for the airline to process the refund. After Frontier Airlines completes the refund, the bank will take a few days to post the funds to the account.
  
  Once again, I apologize on behalf of our entire team for the inconvenience and frustration you encountered. We value your feedback and the opportunity to improve our services
  
  As of ****, passengers who are Elite loyalty members or customers that have either upcoming travel within **** hours or recently completed travel within **** hours can call us at **** for assistance.
   
  Additionally, customers can reach us via social media, WhatsApp and email. More information regarding our customer support options is available on our website at the link below. Customer Support | *******************************************************************************
  
  We appreciate your patience and hope to service your travel needs under better circumstances in the future.
  
  Kind Regards,
   
  Customer Relations Specialist
  **********************

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Frontier Airlines regarding an incident on May 15, 2024, in which my family and I were denied boarding for a flight to ******, ******, despite having valid tickets. Following the incident, Frontier Airlines has refused to refund the charges, falsely claiming that we traveled on their flight. Below are the details of the incident, the financial impact, and the resolution I am seeking:________________________________________Passenger and Flight Information Passenger Names:Raghunath Gummanahalli ************ ******** Kaimbally Shankar ***** ***** ****** ********* Airline: Frontier Airlines Confirmation Code: QC76NP Destination: ******, ****** Ticket Purchase Date: May 1, 2024 Scheduled Flight Date: May 15, 2024 (Flight 103)Total Cost: $960 for 4 passengers ________________________________________Incident Details On May 15, 2024, my family and I arrived at the airport, checked in successfully, and received our boarding passes from Frontier Airlines. However, at the boarding gate, we were stopped and informed that my wife, ********, could not board the flight because her passport had an expiration date less than six months away.While we understand that certain countries have passport validity requirements, Frontier Airlines failed to inform us of this critical policy at any stage of the booking or check-in process. Had this information been communicated, we would have taken steps to address the issue beforehand.Frontier Airlines provided us with a support voucher at the gate and assured us that we could call customer service to request a refund. However, upon contacting Frontier Airlines support team, we were falsely told that we had boarded the flight (Flight 103) and completed our travel without any issues. This is entirely inaccurate, as we were denied boarding and did not take the flight.

  Business Response

  Date: 05/04/2025

  Hello Raghunath,
  
  We have received your correspondence to the Better Business Bureau and appreciate the opportunity to further address your concern.
   
  I will be working on your flight experience on XXXX when you were set to travel from XXXX to XXXX. Travel can be stressful, and unexpected disruptions are never welcome. Were sorry to hear that you were not able to fly with Frontier Airlines. I want you to know that Frontier Airlines cares about our passengers' experience. We apologized not being able to board the flight due to one of the passengers having the passport expired.  please allow me to take over your case.
  
  I'm aware this was a frustrating inconvenience and I can only assure you these are not the standards we strive to maintain. Please be assured that your experience has been forwarded to the Leadership Team responsible. It is feedback such as yours that enables us to make changes to our product, and better serve our passengers. When it comes to international flight the passport need to be active not expired, I'm really sorry about not being able to complete the travel and incurring in additional expenses, but the immigration process in ****** determined your companion was not fit to travel due to the passport not being active, we are unable to control the immigration policies from a different country they have to enforce their own policies.
  
  We have a coupe scenarios where we provide a refund, if your flight is canceled or delayed in excess of X** hours, we'll provide you, upon request, a full refund of any unused portion of your ticket. My research indicates that you purchased a non-refundable Economy fare ticket for confirmation code: XXXXX. This type of ticket does not qualify for a refund if X** hours have passed from the time of purchase or for tickets purchased less than X** days (XXX hours) before the scheduled departure time. Respectfully, your reservation does not qualify for a refund.
  
  As stated in our Contract of Carriage Section 18. C. Frontier will provide transportation on its own flights at no additional charge to the passengers original destination or equivalent destination as provided herein. Frontier will have no obligation to provide transportation on another carrier. If Frontier cannot provide the foregoing transportation, Frontier shall, if requested, provide a refund for the unused portion of the passenger's ticket in lieu of the transportation under the foregoing. ******************************************************************* Also as stated on DOT website *******************************************************************************. A consumer who incurs incidental expenses such as a rental car, hotel room, Alternative airline or meal due to a significantly delayed or canceled flight is not entitled to a refund of the incidental expenses.
  
  Moving forward, while reviewing your reservation XXXX, I noticed that a charge dispute was filed with your bank on the payment made. When a chargeback happens, the disputed funds are held from the business until the card issuer works things out and decides what to do. If the bank rules against you, those funds are returned to the cardholder. If the bank rules in your favor, they'll send the disputed funds back to you.
  
  CHARGEBACK FILED XXXX DAYS BACK OR FURTHER: If you would provide non-editable documentation from your banking institution regarding the outcome of this dispute, once we receive this documentation we can review further.
   
  Sincerely,
  
  Customer Relations Specialist
  **********************
  ***********************************************