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Business Profile

Airlines

Frontier Airlines, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airlines.

Complaints

This profile includes complaints for Frontier Airlines, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Frontier Airlines, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 6,417 total complaints in the last 3 years.
    • 1,573 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Traveling from ******* to ****** I had 3 bags (which I paid $69 per bag for before overweight fees) the first 2 bags were well under weight and when I put the 3rd bag on it was overweight and their agent said the fee was $50 so I told her that I would switch items to the other 2 light bags but she didn't want to retrieve my other 2 bags because she said they were too busy so I asked to speak to a supervisor and then she said ok forget it we won't charge you for the overweight bag and not only did she lie and charge me but she charged me $100.

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was forced to purchase a carry on bag at $64 for my purse which is a personal bag, on Frontier airlines website, personal bags are free. The ticket agent in ********* gave me the number to call and advised me to call and request a refund. I have emailed Frontier customer support to make them aware that their agent advised me to request a refund, and the support agent who was not only rude, short, and lacked any customer service skills, would not assist. Even after I explained it was Frontiers ticket agent who told me she was unable to process my refund and to contact customer support. This is the first time Ive experienced such poor quality customer service from **********************.

    Frontier Airlines, Inc. is NOT a BBB Accredited Business.

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