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Business Profile

Apartments

Advenir at Bear Valley

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From an email: t is the 2nd The 1st was a Holiday. Ypur 30 day notice is against the law. I went on the Resident Portal to pay my balance and all my payment methods have been removed. I plan on filing a complaint with the housing authority. The 1st was a Holiday. I paid all of my rent but about $200 on the 29th. I got into the resident portal to pay the rest on the 2nd, the ***** business day of the month. Please reinstitute my payment methods or I will escalate this to a complaint with the ***************** if necessary, a small claims court lawsuit.

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved in and within a month I saw the apartment was infested with roaches. Throughout the year I had an exterminator spray every two weeks. Eventually, the exterminator determined the refrigerator was infested and needed to be replaced. The office was made aware of all this but nothing ever happened. I had decided to not renew my lease. When I first went in to see about what I needed to do to turn in my notice I was told to send an email. Two weeks after sending my email I received a response stating to fill out a form in the office. A little annoyed I responded that the email was my notice but still went to fill out the form. While in the office I was speaking with a maintenance guy and he asked me why I was leaving. I explained it was the roaches and *** the office manager came to me and asked what he could do to make it right. After discussing he said he would bring it up with the home office and let me know. A few weeks later I went to see what the offer was and did not like what was offered. I declined and chose to move. I turned in the form at this time and that was the last I ever heard from the office. I checked with them a multiple times regarding paper work for moving out and was consistently told they would get back to me. When I moved I went back a week later to check on paperwork and saw a notice at my door demanding payment. I took the notice to the office and explained everything to the girl and she said she would leave a note with the notice on ***'s desk. That was the last I heard from them. Recently they have put me in collections for $3000.00. I do not feel I have to pay this since they never contacted me no matter how many times I reached out. I also turned in my notice on time and never received my deposit back. I want my deposit back but more then anything I want the $3000.00 removed from my credit report. I was in apt ******

Advenir at Bear Valley is NOT a BBB Accredited Business.

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