Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pat $95 x month and never receive answers only complainsI live in hoa and every month I pay my payments and I want complaints about the hoa since they are very racist and classist towards Hispanics. **************************** has very notable preferences in this community. She makes complaints only for Hispanics and today they didn't clean the streets in my house and my community snow even though today they charge a lot of money I had a personal emergency and I had to cancel because I couldn't leave my house because they didn't clean it but they did charge and increased the ***************** for snow removal because the lady hasn't send any company for cleaned the houses streets of the community putting at risk my mental and emotional health and that of my Family as well as that of my neighbors, I demand that you send the accounts of all your HOA savings to our community and stop charging excessive costs for work not done such as removal of snow on our streets and you authorize me to put concrete on the sides of the house to keep my house cleaner and safer because I demand as the owner of my property an explanation for your laziness and arrogance that does not take into account my requests despite that over a year ago I sent everything to ***************************, the *** manager of my community, although the city of Adams County approved my application, she liked it. deny and disapprove any request I make just because I am Hispanic, even though my neighbors made a sidewalk on the sides and have never received any complaints just because they are Americans. I am waiting for a response since the lady has taken the time to bother me and deny my requests all the time.

  

  Business Response

  Date: 03/15/2024

  Please provide the name of the ***.  Is ***************************************************************** the address in the *** or a mailing address? I do not know who *********************** is but definitely not an employee of Homestead Management.  Please dismiss this complaint. Homestead Management does not manage anything at this address.  

  Customer Answer

  Date: 03/19/2024

  I pay $95 hoa per month in ****** hills community and the hoa manager *********************** collects overpayments for investment savings on her personal accounts, CD bank account, without giving any account to anyone in the community, only reporting losses and profits are only promoted. for her *******************************, *********************************** and **** personal friends of the ******************************** also obtaining circumstantial profits apart if she complains and raises the prices of the hoa because according to the reports that they send us every year here she only refuels losses and complaints by charging maintenance that no She makes expenses in our community for a park that no one uses because there are only stones instead of making a parking lot or something that really occupies our community. She does not order the streets or snow to be cleaned, putting everyone's lives at risk in case of emergency. No There is no benefit to any member of the community by charging for snow removal with preference only to committee members ***********************************, *********************************** and **** these are some beneficiaries having benefits from having commercial cars in our community **** who breaks all the rules by committing personal discrimination and fraud with one of my neighbors by ******* and insulting her, *************************** has been a victim just as I have been a victim of Mr. **** since she officially accused them of fraud with ***************************** as a witness and **************************** was notified about the fraud and material damage that has been caused to my neighbor ****************************, however, they are granted personal benefits *******************************, ********************************************* support in their houses as well as snow removal and maintenance in front of their houses just for being a personal friend of ***************************, who is in charge of supporting and omitting complaints for her personal friends even though she has sometimes been notified that Their managers commit fraud by giving them privileges that no member of the community has had until today.
  

  
  

  Explanation of Charges
  

  
  

• Initial Complaint

  Date:04/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had several small issues with this company, but this year I have been completely harassed by *****************, the community manager for the Springvale subdivision. This year I was late with my *************** in January, which I pay all the dues for the year at this time, I admitted to then sent our a check. Somewhere along the line, we did not get the communication that payments were going to a different address than the previous year. After spending several hours at the bank trying to track down this check, we put a stop payment on it. I asked ****** for the correct address. She responded, but in all caps which is yelling. I asked for her supervisors contact, but she just made an excuse that she copied this from the website. If she did, she you have explained this as professionally you never use all caps. I sent out the check including all the late fees to the correct address and let her know a stop payment was made on the first check. this was about a month ago. Then over the weekend we received 3 copies of the same letter, one we had to sign for. this letter was a notice of a returned check and that I owe $440. Apparently, they found the first check and tried to deposit it. The second check, for $480.36, had already arrived in which they deposited. Once again, I emailed ****** telling her that this was not necessary since I sent the second check to the correct address. She refused to admit any guilt. Once again I asked her for the supervisor's contact, the president of the **** Her only response was that I would have go to a board meeting. That is impossible for me since I live out town. She is completely unprofessional and does not know anything about customer service. Now, I am quite certain that they will spend hours writing a response to defend themselves they can do now wrong. Just read all the other complaints. What they did was wrong, all they needed to do was call saying they found the first check.

  

  Business Response

  Date: 04/20/2023

  Homestead Management Corporation (HMC) acts as the managing agent for ********************************* (Association).  As managing agent for the Association, HMC is contractually obligated to enforce collection efforts in accordance with the Associations policies and ******** Law.  As BBB does not wish for individual names to be used, we will refer to the homeowner in this response as Owner and the Community Manager as Manager.
  
  Actions and events listed below are listed in chronological order (not the order supplied in the original complaint by Owner).
  
  10/01/2021 *************** initiated a change in its corporate bank to a new bank with new payment destinations.  Arrangements were made by the old bank to continue to deposit owner checks and forward the funds through January of 2022.  Owners did not need to adjust their payment destinations at this time, as all payments were applied and forwarded to Association.

  11/01/2021 *************** sent its Annual Assessments letter to ALL owners in Association (enclosed Annual Assessments Letters p. 1-2), which also included the formal notice of the change in payment destinations.  The change was also highlighted within that letter.  The notice also provided all payment options and addresses available to all owners moving forward.  This is Notice #1 to Owner informing him of the change of payment destinations.

  01/03/2022: $366.69 check was received, deposited, and applied to Owners account, which constituted payment for all of 2022.  At his own admission via email, Owner sent this payment to the old bank; but the check was properly handled by the old bank to Owners benefit. 
  
  11/09/2022: *************** sent its Annual Assessments letter (enclosed Annual Assessments Letters p. 3-4), which again included all payment options and addresses available to all owners.  This is the Notice #2 to Owner informing him of the change of payment destinations.
  
  08/10/2022: CO House Bill **** (HB****) was put into effect by the ******** Legislature, which enacted massive changes to ******** HOA law, requiring many more notices to be sent to owners that become delinquent in their payments, including but not limited to monthly notices sent to all owners for ANY outstanding balance, regardless of prior payment history.  Every homeowners association in the state had to amend its Collection of Unpaid Assessments Policy to reflect the new statute, including *********************************. This is being noted as Owner claims harassment, however HMC and Association are simply following the amended policy and statute.
  
  01/24/2023: A Notice of Outstanding Balance was sent to Owner, as he admitted no payment was made prior to or in the month of January.  These notices also include payment options and addresses for owners.  (enclosed Notices of Outstanding Balance p. 1-2) This is Notice #3 to Owner with the correct payment destinations. 
  
  01/31/2023: According to Owner, a payment should have been received on January 31, 2023.  However, no payment was received.  Neither HMC nor Association can be expected to find a payment that has not been provided.  Please see 03/02/23 entry below for Owners admission this check was sent incorrectly to the old bank address, fourteen (14) months and three (3) notifications after the change in payment destinations. 
  
  02/23/2023: A Notice of Outstanding Balance was sent to Owner, as no payment had been received in or for 2023.  (enclosed Notices of Outstanding Balance p. 3-4) This is Notice #4 to Owner with correct payment destinations. 
  
  03/02/2023: In email (enclosed 03-02-23 Email Thread) Owner admits, I am at the bank right now.  The check was sen[t] but never cashed. They have stopped payment on that check.  Can you please verify the payment address? Well send another check sent today. [] Everything was my mistake.  My bill pay still had an old address.
  - The response to Owner was provided within twenty (20) minutes with the correct mailing address for payments.  This is Notice #5 (and a direct response to his email) with correct payment destinations supplied to Owner.
  - A further complaint from Owner is the font and all caps that was used in the response to his request.  Please review the enclosed 03-02-23 Email Thread to see the offensive font used.  It is not in all caps.  It is in proper case formatting.  If something appeared different on his mobile device, it is due to his user settings and not in any way the responsibility of HMC or the Association. 
  - Due to Owners claims that he received no notice of the payment destination changes, Manager concluded this email thread asking Owner, What is the correct address so all future correspondence are received?  There was no response to this email from Owner.  We are happy to report, we can confirm Owners mailing address in our files for multiple years matches the address Owner put into this very BBB complaint.  All notices have been mailed to and presumed received by Owner. 
  
  03/06/2023: Owner stated in his 03/02/2023 email, a payment was mailed on or before 01/31/2023.  *************** had not received the payment.  The check was presumed lost or destroyed in the mail.  Owner admitted mailing it to the old payment destination.  On 03/06/2023, the presumed-lost check was received by the old bank.  Payments sent to the old bank have continued to be universally and automatically forwarded to the new banks payment destination out of courtesy to all owners.  The fact that this check had a stop payment applied to it by Owner was not known or even identifiable in this highly automated process.  Standard efforts to deposit the received check were made.  A notice stating problem with your payment was sent to Owner as the payment was sent to the old bank.  The context of this letter again explicitly explains the change in Association banks and homeowner payment destinations (enclosed 03-06-23 Payments to Old Banks).  This is Notice #6 with proper payment destinations supplied to Owner. 
  
  03/15/2023: The second payment sent by Owner 03/02/23 was received, deposited, and credited to Owner on 03/15/2023.
  
  03/31/2023: Through its normal course of business, the new bank informed HOA that the original check mailed 01/31/23 and received 03/06/2023 was not paid by *********** and was treated as a Nonsufficient Funds check by the new bank.  All homeowners are notified when their checks do not clear the bank, in accordance with the Associations Collection of Unpaid Assessments Policy and CO statute.  Please see enclosed 03-31-23 NSF Letter informing Owner of the issue.  Yes, this notice was sent via email, standard mail, and certified mail to be sure owners are made aware when a true issue with a payment occurs.  Given Owners claim of non-receipt of any prior notice, although a standard practice, the three forms of communication seem particularly warranted for Owner.  It should also be noted the Returned Check Charge was $0.00, as HMC was able to identify the check as returned due to a stop payment imposed by Owner on his own check (and admitted to by Owner on 03/02/23).  Owner states in their complaint, Once again, I emailed [Manager] telling her that this was not necessary since I sent the second check to the correct address.  She refused to admit any guilt.  It feels prudent to again state these notices are required by Associations policies and ******** Law.  Owner has no authority to stop the requirements of our position because he does not like being told there is a problem with his payment. 
  - At this point, all checks sent by the owner are accounted for and have known resolution. 
  
  Owners Request for Supervisor: Owner has repeatedly asked for Managers supervisor.  Each request came with the answer that Associations ***** of ********* is her supervisor as it pertains to Owners complaints.  Associations ***** of ********* are volunteers that do not engage in Association business outside of their bi-monthly virtual meetings. This is 100% their right and within their discretion.  Should the ***** of ********* choose to take action regarding their agreement with HMC, that also is within their discretion.  Unfortunately, Owner repeatedly rejected this option or found reasons why he would not participate. 
  
  Homestead Management takes comments of harassment very seriously, as it can occur and in various forms.  However, following ******** Law and the formal Policies of our HOA clients does not constitute harassment.  To summarize, Owner failed to make a payment.  He received SIX (6) notices of where to send future payments.  When he failed to do so and had other subsequent consequences surrounding his payment,he claimed harassment.  We believe this matter has been handled professionally, expeditiously, and above and beyond the requirements of ******** law and our contract with the Association as a whole.  

  Customer Answer

  Date: 04/22/2023

   
  Complaint: 19924594
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a homeowner at Summit at ********* in ***********, ** that is currently managed by Homestead Management Corporation. My HOA fee payments were set up through the resident portal and are automatically withdrawn on the 1st of the month. I have been trying to contact the manager. ***************************, since mid-December regarding my account. I am unable to access my resident account to update my bank to my new account. ******** has ignored all of my emails, and has not returned my phone call. I will be closing the current bank account that the payment is withdrawn from and will incur penalties if they continue to try and collect payment. I feel my request is as simple as it can get - assist me with logging into my resident account. If they cannot assist with this, how are they allowed to manage so many properties? Sadly, I was not surprised to see their average 1-star rating online. The level of incompetence is astounding.

  

  Business Response

  Date: 01/04/2023

  Customer has been contacted and the issue has been resolved. 

  Customer Answer

  Date: 01/04/2023

   
  Better Business Bureau:
  
  I have been contacted by the business in reference to complaint ID ********, and find that the resolution provided is satisfactory to me.
  
  Sincerely,
  
  *************************