Complaints

This profile includes complaints for Sunflower Bank, National Association's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sunflower Bank, National Association

  1400 16th St Ste 250 Denver, CO 80202-1472

• 

  Sunflower Bank

  176 N Santa Fe Ave Salina, KS 67401

• 

  Sunflower Bank

  3600 10th St Great Bend, KS 67530

• 

  Sunflower Bank

  2408 1st Ave Dodge City, KS 67801

• 

  Sunflower Bank

  831 Royal Gorge Blvd Canon City, CO 81212

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************* rude and unprofessional. She/ he asked me inappropriate questions and did inappropriate risks concerning/regarding my account and my personal information. I do not want him working on or in my account. He yelled at me for no reason. Please take care of his disrespectful attitude and actions. Thank-you.

  Business Response

  Date: 06/09/2023

  Please see the attached Bank response.

• Initial Complaint

  Date:05/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** in customer service at ******* hung up on me. 2) I called back she said she didnt hang up and transferred me to a voicemail and did not communicate that to me. 3) she was deragatory and called me names and laughed at me- very unprofessional.4) I asked her to transfer to **** branch-she said no one was there. 5) I asked her for the number to **** and she would not give it to me. 6) I told her I would ****** it myself. 7) I know that someone is at the **** branch. 8) I can ****** the number myself and take care of it. 9) she is either unintelligent or this was on purpose-it was on purpose. No one is this unintelligent and unprofessional. 10) I called Zeek-the **** location. He took care of it. He was polite. I reported ****** to Zeek. It is important ************* the bank one goes to. Thank-you ****.

  Business Response

  Date: 05/15/2023

  Please see the attached response letter.

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have caught Sunflower do not pay attention on my old in December 2022 and its at *********************************************************** the amount $5034 and they told me ******* took it and they wanted to banned me out I had to close my old account ********* only gave me $30000 2 weeks ago Sunflower bank thought I did a fraud and I didnt they did not believe me and they failed to protect my money and yesterday 3/23/2023 a sheriff came over told me they found a guy steal my money and sheriff and I told them Sunflower did not want to take a full responsibility on their error for failing protect my $32,0000 settlement I got their white lies and behavior and I called their **** number and third branch at ****. E 27th St Todsy I asked a officer go speak to them they refuse to take their action for not protect my account

  Business Response

  Date: 03/31/2023

  Please see the attached Bank response letter.

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19850102
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  please have them check out with ******  officers they found the guy did over5,000 the bank owe me apology and they need to close the business there

• Initial Complaint

  Date:12/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** did not transfer money from my checking to savings-when I had new money deposited. This is her job. I do not have time for this-she argued with me over the phone. I should call in her transfer the new money and be done please. Thank-you.

  Business Response

  Date: 03/09/2023

  Please see the attached response from the Bank.

  Customer Answer

  Date: 12/17/2023

  Initial Complaint

  Date:10/24/2022

  Type:Product Issues

  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) Sunflower Bank wouldn't give me my money on the spot, upon closing my account.2) Sunflower Bank deducted $5.03 from my balance for a "fee" which couldn't explained.* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Had a CD account at Sunflower Bank that matured one week ago. Renewal rate was too low so went to withdraw my funds at Sunflower Bank on **********. in *******, **. Id found a much better rate elsewhere.This was near 12:30pm on Tuesday, 1018/22.I was told the manager was out to lunch, that no one else could sign the check, that Id have to return or have the check mailed (nope!).Two hours later received call saying my cashier's check was ready but when I went and got it, it was $5.03 less than what my balance was. Was told it was a "fee" and there was no way of avoiding it as it was the cost of closing my account. Asked for the manager but he was already gone again, so he'd made a very brief appearance, signed my check then split again.Was told there was nothing that could be done so I asked for name and number of who to contact at Sunflower Bank as to complain. Was given the name of *************************, Regional Manager. When I called, *********************, Branch Manager answered, said the Regional Manager was out of the office until Thursday, which was two days later.Immediately typed up and sent an email to the both of them explaining how I'd been treated at the ******* branch, adding that I was told it was a good thing I didn't miss the maturity date because much more would have been taken from my funds. Didn't add that after I'd left the bank, was on the road, received a call asking me to return to sign the closing document(s).So, the closing wasn't even handled right. Totally unprofessional, every step of the way.My email was sent last Tuesday so tomorrow will be a full week since my experience, my call & email. Theres been no absolutely no acknowledgement whatsoever--

  Business Response

  Date: 11/03/2022

  Complaint response is attached.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank account was shut down after a dispute over an overdraft charge. Around ***************************** my accounts. I have talked to sunflowers customer service a half dozen times, each time to be told we will look into it and call you back. no calls. Most recently I spoke to a customer care lead named Sydney and was notified the check was sent out 7/29. I told them something is wrong and I want my money. Like clockwork she said she would look into it and let me know what is happening. no call. As a resolution I would like the money that was stolen from me. Sending a check isn't gonna work either because the opportunity was there to do that but instead sunflower thinks because they are a big bank and im one person they can pocket my money. If I cant get this resolved asap I will be forced to seek criminal penalties for this blatant fraud and theft. This is a predatory institution and I will treat it as such.

  Business Response

  Date: 10/19/2022

  I am attempting to respond to Complaint ID ******** but am unable to through the portal so I am sending our complaint response as an attachment to this email.
  
  
  Please let me know if you need anything additional from Sunflower Bank related to this complaint. 
  
  
  *************************, CRCM
  

  
  

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mortgage fees: other, late, and miscellaneous charges. Increased escrow without notification. They held over $800-$2,000 in unapplied funds, and kept charging me for late fees and other fees. They refused to refund my fees, and if I did not pay them fees added late fees while holding unapplied moneys. EFT transfers held for days before apply to mortgage. Every EFT has a note that overages are applied to principal. Refused to provide explanation. Refused to provide an email to stop escrow. Taxes did not increase. Insurance increased $3. They charged over $150 a month in escrow increase and fines. Please see exact numbers in the attached spreadsheet. Mortgage ********** March was a change in escrow, no notification. February was two payments, so I would always be ahead. Email is the best method of communication, as I am extremely deaf. I am 80 years old.

  Business Response

  Date: 09/29/2022

  I don't show receiving the initial 2 notifications from the BBB for this customer complaint.  I am in receipt of the last notice sent on 9/20 and are currently completing a review of the facts.  A response will be provided on or before 10/6/2022.

  Business Response

  Date: 10/24/2022

  Please see attachment. 

  Customer Answer

  Date: 11/02/2022

  Sunflower Bank did not answer all of the concerns.
  1. Wrongfully charging fees
  2. Increase of Escrow tax Statement, not received
  3. Unapplied fund account, held money (charged me interest, by not applying this money to
  payments)
  4. Late fee in April, spiraled out of control with additional late fees
  5. Other undefined fees, never explained
  6. Investigate increase in escrow, $3.75 from insurance and no property tax increase ($47.16
  increase to escrow) $204.50 from $194.62.
  7. Guardian $86.80 advanced a unauthorized loan, did not contact me by phone of letter
  8. Delayed posting my money for days, after receiving fund, put in unapplied account, starting in
  March $1,038 to unapplied funds accounting errors - Over charging on interest by not posting
  EFT funds in a timely manner.
  9. Self-profiting with additional fees.
  10. Reported me to the credit bureau for non-payment. They forced me to pay additional fees to stop
  their $260.80 wrongful late charges and to discontinue the escrow account blackmailed to pay a
  waiver fee of $543.30, so that my monthly balance due never changes from this untrustworthy
  company.
  
  They finally applied the unapplied money and refunded the balance , which was supposed to be applied
  to principal for over payments. I sent overage payments with a comment to apply extra to principal.
  I have not received refund for late or other fees or missing interest for unapplied postings.
  
  I am not closing this complaint. It has not been satisfied.
  
  Sincerely,
  ************************; 
  

  
  

  Business Response

  Date: 11/15/2022

  I do not show receipt of any requests related to this complaint received by the bank between 11/3/2022 and 11/14/2022.  We received two notifications on 11/14/2022.  We will provide a response after completing a review.

  Business Response

  Date: 11/16/2022

  Please see the attached response.

  Customer Answer

  Date: 11/30/2022

  Guardian Mortgage has refused to respond to my complaint and has taken over 6-7 days to post payments to my automatic electronic transfers.

  Customer Answer

  Date: 12/06/2022

  GUARDIAN mORTGAGE HAS NOT CONTACTED ME AS OF TODAY.  PLEASE KEEP THE COMPLAINT OPEN.

   

  **********; ******

  Business Response

  Date: 12/09/2022

  Please see the attached Bank Response.

  Customer Answer

  Date: 12/16/2022

  Guardium Mortgage has not contacted me as of today  12,16,2022.  Please keep the complaint current.  

  Business Response

  Date: 03/01/2023

  The attached is a resubmission of the content that was emailed to the BBB on 2/14/0223.  We believe this response should close the Complaint with ****************.

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27th 2022 I transferred $200 from my checking account to another checking account that I have to prevent an overdraft fee I still ended up getting an overdraft for the next day I called and spoke to someone named ***** and he told me the cut off time was 6 o'clock to make a deposit that is false because I've made deposits later and I didn't get an overdraft fee. I have been told several different things By different employees when I call I've been told the cut off time was 530 I've been told the cut off time was 9 o'clock I've been told the cut off time was midnight let's midnight and now he says 6 o'clock I am requesting my overdraft fee back Because I did try to transfer the funds And the transaction was pending the night before it had not completely processed when I went online I had also before spoken to a manager named ******* who was very rude to me I am just now reporting that because this has been an issue with an issue with sunflower bank I feel like I have not been completely completely told the truth by the employees by ease by the different things that they have told me about the cut off time it is not fair to consumers that there's a cut off time when it comes to deposits but there's not a cut off time when it comes to checks coming through the bank that can go through and we can get charged overdraft fees Please refund my overaffy I can't afford to have another overdraft fee my dad is dying And I have to make a trip to go see him soon

  Business Response

  Date: 10/18/2022

  Please see the attached response letter.