Complaints

This profile includes complaints for Rocky Mountain Eurosport's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rocky Mountain Eurosport

  885 S Oneida St Denver, CO 80224-1705

  
• 

  Rocky Mountain Eurosport

  19201 E. Lincoln Ave Parker, CO 80138-8806

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I'm in the process of playing phone tag with Rocky Mountain Euro Sports - I've called three times since last Thursday, and I'm getting the run-around on who is available to talk with me (no one seems to be available when I call). Right now, ***, the director of sales, is scheduled to call me tomorrow, September 1st, to resolve this matter. I'll keep you posted and appreciate your time and how quickly you moved on this request. Thank you! 

  

  Business Response

  Date: 08/25/2023

  It looks as though **************************** extended her term in the finance office. She even supplied a copy of the contract with the clear terms and her ************* times on the same page... I am not sure what she wants us to do, the loan has been booked and closed for over a month now. We cannot change the terms of the loan contract once it has been booked and funded.

  Customer Answer

  Date: 09/13/2023

  This is the document in question. Concern arose after logging into the ******************* account to set up my first car payment. The interest rate and number of months that we agreed to was listed incorrectly on my loan account. The initial conversation with *** and ****, from the very beginning of the car negotiation was a 60 month loan, **** I have an excellent credit score (830) and wanted a fair interest rate loan to reflect my credit score - they agreed to 60 months at ****% for a $398 monthly payment - $14,000 trade in and $5,000 down payment. So, I was pretty surprised to see a different number of months and interest rate listed through the Canvas site on 8/18.

  I contacted *** from Rocky Mountain Eurosport on 8/21 to discuss - he closed the deal and was the person I was working with to get the months / payment / interest rate dialed. He immediately dismissed me, told me it wasn't his problem and that ******* from Financing would call me because it had to do with the extended warranty that I purchased with the car. This was news to me. I was told, among the financing guy talking about his Achilles injury throughout the process (it seemed weird at the time that he continued to go on and on about a personal problem while we were signing paperwork, but I figured he needed someone to talk to). Looking back, it feels like it was a distraction tactic. I was leaving town to visit my family for 6 days, beginning 8/25 - 8/30, I hadn't heard anything from RM by the afternoon of 8/24. I contact the BBB and within a few hours of opening on Friday, RM reached out, irritated and annoyed, leaving a voicemail. We played phone tag (some of this was my fault because my parents don't have great cell service at there house in Michigan). Rocky Mountain texted on Wednesday, 8/30 that *** would call on Thursday, 8/31. He didn't. He didn't call on Friday. I called the dealership on Saturday, 9/1 and was met with "no one can talk or is available to talk right now" - I said I would hold until *** or ******* was available. Once I was on the phone with ***, it was the same tone that I got from ***. "This wasn't their problem, it's my problem, I can't listen and don't know what is going on." It was a very rude, dismissive tone. *** agreed to refund the warranty, but I would need to refinance my car loan. He left me off the original email sent to the team, *****, his assistant, didn't include the cancellation form in her email, and from our conversation, *** said a $2,000 refund. I sent an email over Labor Day asking for a copy of the car contract to review the terms, no response. I sent a second email mid-week, no response. I sent the warranty cancellation form to ***** mid-week and it would take 2-3 weeks to process. On Friday night, I reviewed the contract the Canvas had, (they sent it to me within minutes of requesting it) and wanted to know what the service charge was, because it didn't match the same figure that *** said on the phone from 9/1. Between poor communication, no communication, weird conversation during the financing process, very few numbers in writing and their dismissive tone, it appears they are unwilling to help, or make it extremely difficult to help. Why is that? Ultimately, I wouldn't have bought the car with the currently monthly payment/months/financing because it's just too much money to spend on car. They know that, it was a conversation we had from the beginning so it all feels a bit off to me. I just want my full warranty returned, credited to my ******************* account, and I can refinance the loan myself. If there is something "off" here, I want you involved so no one else needs to go through this hassle to buy a car. I've bought four cars in my lifetime and I know and understand the process doesn't need to be difficult, it should be a celebration. RM did nothing to make this easy or cause for celebration. It's been time, energy, and a big hassle. Thank you for your time.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my name is *************************** and I have purchased a **** f150 from rocky mountain Eurosport location in ****** on April 5th of 2023. The dealership promised to have the vehicle serviced and up to standard within a week. After two weeks I was able to take my truck home and the next day as I was driving the check engine light turned on and the transmission was not working properly as well as the engine shut off while idle for 5 minutes. I contacted **** the sales representative who has been helping me through the process and scheduled a time to look at the vehicle a month later on May tenth. I was using the truck in this time as I need a vehicle to complete my job as a cabinet installer. When I took it in they told me the vehicle needed a new transmission and instead of them fixing the issue themselves they went through the warranty company which took about another month for them to process. in this time the service employees told me that I was fine to drive the truck and sure enough over time the transmission began to totally fail. I went to address all of this with the sales manager letting him know the situation I was in and he told me he could get me a loaner vehicle . Now after taking the truck back and forth from the dealer and me spending money on rental vehicles so that I can work as well as almost losing my job on multiple occasions, a service employee calls me to notify me that they have the transmission but cannot install it until July 6th and that they will reimburse me for a rental for the time the truck is in the shop. on June 12 I was driving the truck home from work and the serpentine belt snapped the engine overheated and the power steering went out. I have contacted the dealer and no one seems to be doing anything to help me. I am losing my job thanks to this company and I am in a deep financial crisis because of this and no one at rocky mountain Eurosport seems to care. I cannot wait another month for my truck to be fixed , I need a car to keep my job

  

  Business Response

  Date: 06/15/2023

  We had already been in communication with **** and his father when this went out, the issue has already since been resolved. We have **** in a loaner/rental vehicle while we complete repairs.

• Initial Complaint

  Date:01/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All in 2022. 3/7 1st looked at car. windshield was broken/was told theyd replace for free when in stock. was told not inspected yet so couldnt take it. 3/8 got call that it was inspected/Icould take. 3/10 check engine light on. 3/16 1st goes into shop for tint/check engine 3/18 got car back/told they didnt know why check engine was on but they cleared it. 3/28 check engine back on, texted ****(salesman)/*******(shop guy). 5/19 texted **************************/broken ac. 5/31 texted ******* about leaking coolant/he said soonest was 6/7 and tried charging me for loaner that was free with my warranty. 6/8 texted ******* asking if they could replace my windshield that they owed me and he told me he didnt see anywhere that they owed me a windshield, but that luckily I bought the glass warranty. Too many other issues I was arguing with him about so texted **** about ******* saying that and he told me to text ***, Sales Manager. 6/7-6/24 car was being worked on. 6/30 pick my car up. 7/1 check engine back on/texted *******. He told me to bring it in asap but I wasnt able to for a bit. 8/18 texted ******* that I needed him to take the car into the shop ASAP and fix it once and for all as I wanted out of the car because it has been a lemon since day one and they have been beyond a nightmare to deal with and that I would need a loaner since the last time they had it was for weeks and he told me their insurance no longer covered loaners (LIE). 8/19 asked ******* for original inspection report. 8/23 followed up as he never responded and asked again 8/24. 8/26 he responded but didn't acknowledge inspection report. 8/17, 8/18, 8/25 texted **** no response. 8/26 **** advised hed follow up after talking to everyone about resolution/never did. 11/15 texted ******* again for inspection report, no response. 12/19 texted ******* and **** advising the only solution at this point is for them to take the car back and pay back the lender with or without the BBB involvement, no response.

  

  Business Response

  Date: 01/16/2023

  ******************** has been beligerent with my service manager, cussing at him. She also continued to drive her car with check engine light on for months, without seeking it. Both times she was given a loaner, she violated our policy of smoking (Marijuana) in the car, and having pets in the car (returned covered in dog hair). Our insurance recently changed, and no longer covers service loaners, and she has called us liars, even on this complaint. I have informed ********************* we would no longer be working on her car, her warranty is covered at any ASE certified mechanic, and due to treatment and policy violation, we will no longer work on her vehicle or communicate with her based on her language and threats. She bought an as-is car, and is welcome to service it anywhere else she would like. Attached are a few of her text messages with the service manager *******, the Due Bill on what we "owed her" at time of purchase, and As-Is Buyer's Guide.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18523171
  
  I am rejecting this response because:

  Taking the vehicle to an independent shop for an inspection was discussed with **** during the signing of the contract. These are not just "things I came up with" as you put it. They are actual issues found by other professionals in the industry, that relate to the complaints I made before agreeing to purchase the vehicle.

  I can not control the lack of internal documentation within the Rocky Mountain Eurosport organization. I imagine this scenario is the very reason this company does not document these issues.

  All I want is for the original promises made by my salesperson and by the service department to be made good on. Based on my lack of trust in Rocky Mountain Eurosport as a whole, I wouldn't want any work to be performed by this company at this point. Work will be performed by a reputable company.

  
  Sincerely,
  
  Jacob *******

  ed, but if they found there was no issue, I would be charged for the labor. I agreed. Invoice **** (Aug 15th) shows the work that was performed on the thermostat housing as well as an attempt to fix the steering issues.Dropped the car off again for the steering issues but was told by the service manager (*******), they could not find any problem and that if I took the car to a Porsche dealership and they found issues, he would make repairs.I took the car to *****************, explained the symptoms, and asked for an inspection of steering/suspension components. I have attached their findings which total $7,024.56 in repairs not including the rear spoiler. I called Rocky Mountain Eurosport on 11/18/2022 and spoke to ***** (Service Manager). I explained the findings and what ******* had advised me to do, and dropped the car off again. ***** called me back and confirmed the issues found by *****************, but they would not be fixing anything.

  

  Business Response

  Date: 12/05/2022

  ******************, bought a Porsche that had not yet been through recon. We never promised to let him take it to a PPI and fix anything that he came up with, attached is the we-owe signed by ******************, stating normal reconditioning and touch up to the front bumper. We have worked on ********************** vehicle several times at no charge to him, but he bought an As-Is 9 year old Porsche (As-Is Buyer's Guide and Buyer's Orders attached), and spent over $6000 on the vehicle post sale to make ****************** happy. His concerns have been addressed, the spoiler was fixed, struts replaced. He wants his 9 year old car, to be like a new car, and not have squeaks, and the spoiler worked for months, and has since broken again. We are no longer the owner of the car, yet ****************** feels entitled to continue fixing his car for free, and making claims he cannot support with documentation. We have reached a point with ******************, that we will no longer work on his car. We have gone above and beyond what most dealers would have done, on an as-is 9 year old car, and will no longer work on his vehicle or compensate anyone else to do so.