Business Profile

Clothing

VF Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

152 total complaints in the last 3 years.
46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has taken money out of my bank account two times. One on 5/26/25 for the amount of $13.17 and another one on 5/27/25 in the amount of $26.49. I did not make any purchases from this company. I called the company and gave a voice message and it gave me no option to send the message.
Business Response
Date: 06/03/2025
Please ask this customer which brand to which she is referring so that we can better investigate this matter. Thank you.
Customer Answer
Date: 06/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ****
Initial Complaint
Date:05/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**This complaint is addressed to the ******************* of The North Face ********** late April, I noticed that my The North Face jacket, which I purchased last September, had an issue with The North Face logo peeling off the front and back. Because the jacket was so expensive and fairly new (it also hadn't even been washed yet, nor had it been involved in a scuffle whereby the logo would peel off), I looked into my options with The North Face and ended up putting in a Warranty Request. On the warranty request form, I was very clear about the repair I wanted done to the jacket: a replacement of the peeling logo. The fact that the request was accepted made me believe this repair could be done, but to confirm this even further, I called the warranty department customer service number and spoke with two agents who also reassured me that this was an easy repair and that spending the money to ship the jacket to them would be worth it - that the repair could be done. So I mailed the jacket to them on May 1, 2025.Just today (May 14, 2025), I received an email from them stating that the jacket was on its way back to me and that it COULD NOT be repaired. Upon receiving this, I called again and asked why this was the case given that 1) My warranty request was APPROVED and 2) TWO agents there confirmed to me this was an easy repair that was often done. The gentleman I spoke with informed me that they do not have a heat press (or something like that) to make such a repair. My complaint is I spent time and money (see **** receipt attached) to have this repaired and they ACCEPTED the repair I had asked for. I never would have gone through the trouble and expense to send it to them had they told me up front that this is not something they could do. I am requesting a refund of the expense to mail it to them. I don't even want to know the condition it is coming back in as my experience dealing with them has been awful- not only rude but very dismissive.
Business Response
Date: 05/15/2025
The North Face is sorry to hear that this experience with our ************************* was not what was expected. We appreciate the feedback and are reviewing this customers case and interactions. Once we have completed our review we will reach out to the customer to assist with this issue. Thank you.
Customer Answer
Date: 05/15/2025

Complaint: 23330876

I am rejecting this response because:
It says if I accept the response, the case is closed and The North Face hasn't done anything yet to compensate me for their misinformation and error. I want to reiterate what happened:
1) I submitted a warranty request which NEEDED TO BE APPROVED BY THE NORTH FACE WARRANTY ***** In said request, I WAS QUITE CLEAR THAT THE REPAIR I NEEDED WAS FOR THE **** ON THE ***** AND BACK OF THE JACKET TO BE REPLACED. This repair request was ACCEPTED. That is error one on their part. Because the repair request was accepted, I mailed the jacket to them, paying the cost of shipping (let alone taking the time out of my day to follow their instructions and put masking tape over the areas on the jacket that needed repair).
2) I called TWICE and spoke with **** at THE WARRANTY ***** asking them if this is a repair that is usually accommodated and was told YES.
I would like the jacket to be repaired as it is a $130 jacket that has no branding on it now whatsoever; as such, it has lost all its value. I would also like compensation for the shipping cost. I have attached a copy of both the repair request and the shipping receipt to my original complaint.
Sincerely,

******** ********
Business Response
Date: 05/23/2025
The North Face Warranty team has been in touch with the customer and reached a resolution regarding the customers warranty claim. It has been agreed that once the customer sends back their jacket, they will be issued a $230 electronic gift card. In addition, the customer has also received an extra $25 gift card and a 30% off promotion code to use towards a future purchase.
Customer Answer
Date: 05/23/2025

Complaint: 23330876

I am rejecting this response because:
I am happy with their resolution but Id like to keep the case open until the $230 gift card is received. I have sent the jacket back to them via ***** with their mailing label.
Sincerely,

******** ********
Initial Complaint
Date:04/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im honestly at a loss for words. I never thought a company like The North Face would completely rob me but thats exactly what happened.I placed an order. I paid in full. The package never arrived. And after reaching out multiple times, explaining the situation, and practically begging for help I was denied a refund. No resolution, no real investigation, just a flat-out no.Theyve made it clear they dont care. A customer spends their hard-earned money, gets nothing in return, and their response is basically: Too bad.This isnt just poor customer service its a scam. And I want everyone to know how they treat people when things go wrong. Do not shop with The North Face. If your order goes missing, they wont lift a finger to make it ******** whoever at The North Face is responsible: I want my money back. Im not going to stop until I get what I paid for.
Business Response
Date: 04/09/2025
The North Face understands the inconvenience this customer has gone though. After an investigation, it was determined that the customer filed a chargeback with their financial institution, ******. Due to the documents that were given to this customers financial institution,it was determined that they would not issue a refund as there was clear proof of delivery. If the customer has further questions, they will need to contact their financial institution as they are the ones that made the final decision.Thank you.
Customer Answer
Date: 04/09/2025

Complaint: 23175051

I am rejecting this response because:
That makes absolutely no sense. I was told to dispute the charge, and I followed that instruction. My bank denied it, the charge was reversed back to you, and now you're saying I dont get a refund at all? So wheres my money? You have it, I dont and somehow thats just okay? Completely unacceptable.
I demand a full refund immediately. I followed the process I was instructed to, and I will not accept being left out of pocket because of your mishandling. Make this right.
Sincerely,

Mol M
Business Response
Date: 04/09/2025
The North Face understand the inconvenience this customer has gone though. We stand by the final decision that was made by the financial institution attached is a photo of proof of delivery to the customers address.
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 19, 2024, I purchased a pair of North Face outdoor shoes from the store located at ****************************************************************************************************************. On February 8, 2025, I returned to the store because the edges of the shoes had worn out. However, the store employees did not treat me well and forced me to fill out a form, stating that the shoes needed to be sent to the factory warranty center.Later, the factory informed us that since more than a year had passed, the shoes would not be covered under warranty. However, they also mentioned in their statement that if we had a receipt proving that less than a year had passed since the purchase, the shoes could be refunded. We have had the shoes for less than six months, not even a year, and we are now in a difficult situation.When we returned to the same store with this statement, the employees mocked us again, claiming that the shoes could not be refunded because their production date had passed. How are we supposed to know the production date of the shoes we purchased? If the production date has expired, why is this store selling and displaying outdated products?I will report this injustice to all relevant legal authorities. I will share our experience on Instagram, ********, and X. I will make sure everyone in ******* hears about this unfair treatment.
Business Response
Date: 04/21/2025
This matter has been resolved with an electronic gift card issued on 4/10 for $199.99.
3/31/25 Customer sent in receipt and was advised an e-gift card for $199.99 would be issued when the tent was returned to **.
4/9/25 *************** confirmed the tent was received.
4/10/25 e-gift card was issued to the customer.
4/14/25 Customer emailed and notified that an e-gift card was sent to them.
Thank you.
Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Kipling regarding an issue with my order. Below are the details:Date of Transaction: February 18, 2025 Order Amount: $104.50 Order Number: ************* I placed an order for a backpack but never received it. I contacted Kiplings customer service last month, and I was informed that a refund would be processed, which I should receive within 3-5 business days. However, I have yet to receive the refund.I have attached the chat transcript with Kiplings customer service and other relevant evidence for your review. I kindly request BBBs assistance in resolving this matter.Thank you for your time and support.
Business Response
Date: 03/24/2025
The customer reached out on 2/26/25 and the order was refunded. Due to a system failure, the credit has been reprocessed. Thank you.
Initial Complaint
Date:02/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted The North Face about a warranty issue on a jacket. They contacted me back and said that the inner coating can ware off, but they would cover it and send me a gift card to purchase a replacement jacket. It said I would recieve the gift card in my email within 3 business days. I did not recieve it and its been over 3 weeks now. I have sent about 7 emails and I have got zero response. I am not pleased having to wait so long for any communication and for this gift card.
Business Response
Date: 03/04/2025
We responded to the customer's emails requesting they contact us.Although the product was not deemed to be covered under the warranty, they were offered a 50% discount towards their next purchase. We ask that this customer please call ************ so that we may resolve this matter without further delay. Thank you.
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They havent issued the gift card for the hiking shoes that the ********* downtown ********* store in ****** sent to them in Dec. they said they issued a gift card though it is not for the shoes. The gift card was for the puffer jacket not the shoes and the amount doesnt match.. The Granville store and the warranty team wont listen or do anything to fix this after months of having to follow up with no correct amount for the gift card. They have the receipt for the shoes and it is less than 200 which is the amount that they said they issued for the gift card so this does not match up
Business Response
Date: 02/21/2025
We need this customer to please provide specific details regarding their issue including which brand. Thank you.
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Kipling for failing to provide an adequate resolution to an issue with my Kipling rolling backpack. The primary issue with the bag is that the wheels are no longer functioning properly, rendering the product difficult and impractical to use. While the condition of the bag itself is still good, the malfunctioning wheels affect its intended purpose as a rolling backpack.After initially reaching out to Kipling ***************** I was asked to provide photographs of the bag for review. I followed the instructions carefully, sending images of the overall bag, receipt, interior tags, and the damaged wheels as requested. Despite my efforts to provide clear evidence of the issue, I received a response stating that no replacement parts would be sent out, and the issue was dismissed without an appropriate resolution.Kipling has not offered any viable solution such as repairing or replacing the wheels or sending the required parts for repair. This failure to address the issue is unacceptable, especially given the companys reputation and the price of the product.Desired Resolution:1.I request either the replacement of the wheels or the provision of necessary parts to repair the backpack.2.If a replacement or repair is not feasible, I request a full refund for the defective product.If Kipling is unwilling to resolve this issue, I will be forced to escalate the matter to relevant consumer protection agencies, including the ************************ (***) and the Better Business Bureau (BBB).Additional Details:I have provided all requested documentation (photos of the bag, receipt, and tags).The bag is still in good condition except for the malfunctioning ********* contact details are included for further communication.
Business Response
Date: 02/20/2025
A customer service lead will be reaching out to this customer directly to help resolve the issue. Thank you.
Customer Answer
Date: 02/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:02/03/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two items from The North Face website on the date of December 16th, 2024. The first item was a Womens Aconcagua Parka L / *************** coat in the amount of $250.00, and the second item was a Womens Evolution Hoodie Color: White Dune Size: L in the amount of $60.00, the total amount that I paid for both items with taxes was $332.19. The order number was A7810303, the items were supposed to be delivered by a company called ****** who is currently the shipping company for TheNorthFace from what I understand. There was an attempt by ****** to deliver the items to me on two separate occasions which were December 20th, and December 21st but there was a message on the tracking history stating that "We need additional information to complete your delivery and avoid a return. Please contact us within 3 business days" on both occasions I provided detailed contact information including my name, address, and cell phone number. Eventually on December 21st, 2024, at 1:18PM the package was delivered to my lobby and left there unattended. I received a call around 2PM that afternoon from a person named ***** stating that she lived on the 14th floor of my building and that a box was left in the lobby of my building with my cellphone number, my name and my mother's name on it and my address along with the fact that the box was open and there no contents inside of the box. I contacted TheNorthFace and they refused to refund me my money. I would like a refund in the full amount. I filed a complaint with the **** ******************** earlier this morning reportin g the theft of the package from my building.
Business Response
Date: 02/10/2025
This customer filed a chargeback and the refund was issued on 1/29. If the customer has any questions, they can reach out by calling **************. Thank you.
Customer Answer
Date: 02/10/2025

Complaint: 22891074

I am rejecting this response because:

Sincerely,

**** ******
Initial Complaint
Date:01/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a coat and the zipper failed twice. Company has not repaired or replaced the coat. Sent the coat off in December and they have yet to either send it back or replace it. It is extremely cold in *** in the ******* and I need either my coat back or to get a replacement. Given that the coat's zipper has failed twice, I'm inclined to prefer a replacement. They don't seem to care. I live in a harsh climate (***) and winter coats that work and zip up are essential.
Business Response
Date: 02/04/2025
Thank you for reaching out to The North Face. We have repaired the item and shipped it back to the customer with the carrier having received the package on 1/31/25 . If the customer has any questions or would like the tracking number, they can reach out to us by calling customer service at ************.
Customer Answer
Date: 02/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

VF Corporation is NOT a BBB Accredited Business.