Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  VF Corporation

  1551 Wewatta St Denver, CO 80202-6173

• 

  VF Corporation

  7650 W Reno Ave Oklahoma City, OK 73127

• 

  The North Face Warranty Department

  510 Crystal City Hwy Ste 7 Uvalde, TX 78801-6180

• 

  VF Corporation

  40 W 57th St Fl 3 New York, NY 10019-4001

• 

  VF Corporation

  4961 International Dr Orlando, FL 32819-6203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my 4th pair of boots from North Face, and the 1st issue. I purchased them from Dicks Sporting goods, which may be why. I always purchase directly. Anyhow, I paid ****** and they started to fall apart on the second day. The soul started to rip from the toe, the lace-latch fell off and today, the sides completely tore. I called ***** and the return policy had already passed. They suggested going directly to North Face. A store associate said I had to file a warranty claim online, but the process is inconvenient. You have to pay for shipping, pay to have them cleaned and they don't promise a replacement. It's ridiculous. For 140 dollars, these boots need to last more than 6 months. I keep getting the run-around. I doubt this will result in anything, but it's worth a shot. If I don't get my money back or a replacement, I'll never buy from these guys again. I spent well over **** dollars on boots from this company over the years. This *****. I need these for work.

  Business Response

  Date: 10/31/2022

  Dear ************,

  
  This is a response from The North Face brand regarding a customer complaint from ********************************* ********************* Complaint ID #*********.

  
  We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with the customer service team. Someone should be reaching out to ***********************Footwear comes with a one-year warranty policy regardless of the purchase location.

  
  We hope that this outcome is acceptable to the customer and the matter can now be closed.

  Customer Answer

  Date: 11/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They provided a 175 dollar gift card, which would be more than enough to replace my boots. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear VF CORP,I have tirelessly written to SUPREME for assistance and help, however I am now left in desperation to contact VF CORP., the parent of SUPREME.I have had a couple of orders missing items, stolen items from my recent purchases.You have stopped including PACKING SLIPS/INVOICES showing a list of item(s) inside a shipped box/package.You only have an ORDER Number on the outside label - - THIS IS NOT A PACKING LIST/INVOICE.Because of this practice, there is absolutely no way of me knowing what is contained in a shipment other than the emails you send out; however, that does not prove what is packed inside a shipment - it only states what is "being shipped..".We have to assume and pray that what you are sending out corresponds with the email since there is NO PACKING SLIP/INVOICE inside the arrived package.This was NOT the case in the past - because there were packages I received that had PACKING SLIP/INVOICE inside with the merchandise/items. I am missing approximately $700.00 (before sales tax) and I really don't know how I am supposed to prove to you and /or the shipping company ***** that I am missing items, or in one case plainly stolen from the shipped box. Most retailers are extremely cooperative with missing items, etc. but your (lack of service) is absolutely horrible and unacceptable. Yeah sure, you are "SUPREME" a streetwear brand that is super hyped and in demand - but you are still in business to serve your customers despite your place in your respective marketplace. I grew up in the ****s skating and working for various skate companies - so I know how sketchy some of their employees can be in this industry. But at the end - you are selling products/services to consumers that deserve a minimal level of ******************** service.Granted I don't expect you to be as accommodating as a NEIMAN ****** or NORDSTROM, but nevertheless, some level of assistance and help should be given.

  Business Response

  Date: 10/20/2022

  Dear ************,

  This is a response from The North Face brand regarding a customer complaint from ******************* ********************* Complaint ID # *********.

  While the customer filed their complaint on ********************** *************, we want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I was able to track down my counterpart with the Supreme brand and they have let me know that the customer was issued a refund for the missing merchandise. Typically, Supreme is not liable for packages lost or damaged by **** as is listed in its terms.
  

  We hope that this outcome is acceptable to the customer and the matter can now be closed.

  Customer Answer

  Date: 10/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my ski goggle frame material disintegrated in climate controlled storage. I next mailed to the Northface, and it was returned to me to have warrantied through marcolin. I spoke with ******** who suggested I best email you for help. ******** referred me back to The North Face. I feel in getting the run around on my like new barely used ski glasses in which one component disintegrated rendering unusable.

• Initial Complaint

  Date:09/12/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there ! So this morning I walked in to the North face store located at ************, ** prime outlets . I wanted buy women Jacket for sister. I was inside looking and when standing looking at jackets The employee name ******* ( store manager ) didn't greed me at all no HI or welcome to store. She started conversation on high tone and argesive attitude. Saying are you need something , like I'm nobody . When I told I am looking right now , she told standing like you trying say something. I decided to not pay attention and continue shopping. After 5 mins when I told I need help find the size that I need . She told with rude way of saying any Large size since covid .when I asked her models she has size I'm looking , she told I go look around myself . I think this not acceptable to be treated this with customer at anytime. I felt so disrespect or discriminated cause I'm not white or what .When purchased the item she even say bye or thank you .Please take a serious action on her , it's bad reputation for store and brand with such reputation. Thank you in advance!!!

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a zip up sweatshirt from The North Face online which arrived but it still had a anti theft tag on it. I requested a return in which they provided a return label and the item was sent back on July 25th, 2022. They have not Registered the return or provided a refund. I have reached out multiple times with no help at all. I just want the return processed and my refund.

  Business Response

  Date: 08/30/2022

  Dear ************,

  
  This is a response from The North Face brand regarding a customer complaint from ********************************* ********************* Complaint ID # *********.

  
  We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and the customer has been issued a refund for the sweatshirt. They should receive the refund within the next 5 to 7 business days.

  
  We hope that this outcome is acceptable to the customer and the matter can now be closed.

  Customer Answer

  Date: 08/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The north face won't refund me for an order i didn't receive. I've talked with their customer service so many times and they just give me the run around. They have told me on serval different occasions that i will receive a refund, a call back, an email and i have never received a response. Just me reaching out to them and them saying they can't help me. For example today i was told '' Thank you very much for your patience! I apologize but at this time, we are still looking further into this for you on our end. We do not have an estimated date as to when this will be completed for you. I apologize sincerely." This is unacceptable. This if for order number

  Business Response

  Date: 08/26/2022

  I am afraid that the order number was cut off. If the customer can respond with the order number, I will be happy to look into the complaint.

  Customer Answer

  Date: 08/27/2022

   
  Complaint: 17770038
  
  I am rejecting this response because: it is unresolved. The order # is : #********
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/02/2022

  Dear Sir or Madam,

  
  This is a response from The North Face brand regarding a customer complaint from ***************************** ********************* Complaint ID # *********.

  
  We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and as this was for an order placed in 2021, the customer has been issued a gift card.

  
  We hope that this outcome is acceptable to the customer and the matter can now be closed.

  Customer Answer

  Date: 09/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/21/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the NorthFace website Aug 21, 2022, 10:40 AM. I immediately noticed the shipment address was incorrect; likely a result of the website auto-filling the shipping address baed on the first few characters of the address that was entered. The item was sent to: **************************************************** The correct address is : ************************************************************************** I immediately contacted CS:************************* <***********************************>12:40 PM (2 hours ago)to The, tnfsupport This order, order number A0178136 is shipping to the wrong address. Please update the correct shipping address to:************************* 70 ********, North ******************************** If the address can not be updated please cancel this order andI will place a new one. Thank you. The North Face via amazonses.com 1:50 PM (1 hour ago)to me Hey there ******,Thanks for reaching out. I hope your weekend is going well! I'm very sorry to say that I'm unable to change the shipping address or cancel as your order is being processed for shipment. We strive to process our orders as quickly as possible, and therefore, are unable to make any modifications to the order once it has been processed. I sincerely apologize for any inconvenience that this matter may cause. Once your order ships, you will receive a shipment confirmation email containing your tracking information. I recommend contacting the carrier with your tracking number to attempt to have your package held for pickup at a local facility. I certainly apologize again for the inconvenience. Please don't hesitate to reach back out if you have any questions or concerns! Thank you,***** S ****************

  Customer Answer

  Date: 08/24/2022

  Through working with the vendor CS this issue has been resolved. How can I close the complaint?