Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31st 2023 GM Financial, with whom I have no business, contract, or loan, made an unexplained and unauthorized withdrawal of $587.05 from my Credit Union of Colorado checking account. I became aware of the withdrawal on August 1st, 2023 and called Credit Union of Colorado to dispute the charge including issuing a stop payment on all future transfers to GM Financial (see written statement in the attached pdf). Credit Union of Colorado credited the amount back to my account.On August 3rd, GM Financial was allowed to make another withdrawal of the same amount, $587.05 again, this time with an attached draft image which was a check from another Credit Union of Colorado member; which clearly shows both unauthorized withdrawals were simply applied to the wrong account. I called ******************** on August 7th, and requested that the erroneous draft be redirected to the correct account. I was assured by the manager that the withdrawal would be credited back to my account and issued to the correct account by the end of the day. It is now August 11th and my account has not been ************************.

  Customer Answer

  Date: 08/16/2023

  Credit Union of Colorado appears to have resolved the issue; the errant draft has been credited back to my account.  

  Thank you!

  Business Response

  Date: 08/18/2023

  Dear *************************,
  
  Thank you for reaching out regarding your concerns related to an ACH and draft payment drawn on your account. The ********************************************* has contacted you directly to address your concerns and reached a resolution as discussed with you. Please feel free to contact the Credit Union if you have any further questions.
  
  Thank You,
  
  Credit Union of Colorado
  ************

  Customer Answer

  Date: 08/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my auto loan with *********** Federal Credit Union in January 2023. I was told when I paid off the loan that I would receive the title to the car in a few weeks. After not receiving the title, I called the credit union and they told me they "lost" the title, and I would have to deal with requesting a duplicate title. The *** will not release the title to me because they need a release from the lien holder. After several months and a dozen frustrating phone calls, I still dont have the title and the credit union basically said to me, oh well, too bad. I now have a car with no proof of ownership that I cant trade or sell. I would like the credit union to resolve this issue and send me the title.

  Business Response

  Date: 04/12/2023

  Dear ***********************,
  
  We are in receipt of your complaint regarding your vehicle title however, it appears your message was intended for *********** Federal Credit Union rather than Credit Union of Colorado. We apologize for this inconvenience and recommend you direct the message appropriately to *********** Federal Credit Union. Please feel free to reach out directly to Credit Union of Colorado if you have any questions or require further clarification. Our contact information is listed below.
  
  Thank You,
  
  Credit Union of Colorado
  *******************************************************
  **************

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for informing me that the complaint I submitted was regarding *********** Federal Credit Union and not whatever credit union the form filled in.  Please note that when I submitted the complaint, using your drop down menu provided, I did think I selected the correct credit union.  I will submit anther complaint regarding AAFCU.
  
  Sincerely,
  
  ***********************